We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN6681614
24 Jun 2014 Southern Rock Insurance Company Limited Not upheldInsurance (excluding PPI)Mr Q complains that Southern Rock Insurance Company Limited should reinstate his motor insurance policy so that he was covered at the time of an accident. Or it should at least give him his money back, he says. backgroundMr Q filled in an online form and then called a broker to take ou... (2 pages)View decision -
Decision Reference DRN3216408
21 Dec 2015 Santander UK Plc UpheldBanking and creditMs L complains about Santander UK Plc’s customer service in relation to the registration of a Power of Attorney (‘POA’) on one of her accounts.Ms L is being represented by her brother in this complaint.backgroundIt was arranged with Santander in 2008 so that Ms L’s ... (2 pages)View decision -
Decision Reference DRN3682602
22 Jul 2020 QBE UK Limited Not upheldInsurance (excluding PPI)Mr C has complained as a director of M about the amount QBE UK Limited offered in settlement of M’s claim for damage to a vehicle insured under their commercial motor insurance policy.backgroundM insured a truck with a cherry picker on the back and this was damaged when it was stolen. They... (2 pages)View decision -
Decision Reference DRN-4066592
6 Apr 2023 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-4066592 The complaint Mr W says he started an in-specie transfer of his Self-invested Personal Pension (SIPP) funds from Halifax Share Dealing Limited (HSDL) to Vanguard Asset Management Limited (Vanguard) on 9 December 2020. He’s unhappy it took until September 2021 to complete. He sa... (14 pages)View decision -
Decision Reference DRN-1371630
19 Oct 2020 Tradex Insurance Company Limited Not upheldInsuranceDRN-1371630 The complaint A, a limited company, complains that Tradex Insurance Company limited declined a claim made on its commercial motor insurance policy. This complaint is brought on A’s behalf by Mr A, its director. He wants the claim paid in full. What happened Mr A was driving his... (2 pages)View decision -
Decision Reference DRN0315128
3 Aug 2016 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr L, as a director of C, a limited company, complains that Liverpool Victoria Insurance Company Limited (“LV”) has refused the claim he’s made on C’s fleet insurance. The car he was driving wasn’t specifically listed on C’s policy at the time of the accident, but ... (2 pages)View decision -
Decision Reference DRN9998826
16 May 2013 Bank of Scotland Plc UpheldBanking and creditMr T complains that Halifax did not tell him that a default could be registered when he agreed to a repayment plan, and that it then told him that a default notice was just an update on his account.our initial conclusionsThe adjudicator recommended that Halifax should pay Mr T £... (2 pages)View decision -
Decision Reference DRN-4924713
3 Dec 2024 HSB Engineering Insurance Limited Not upheldInsuranceDRN-4924713 The complaint J, a limited company, has complained about HSB Engineering Insurance Limited. J approached HSB to provide a structural warranty for a building development, but HSB refused to provide cover. What happened J is a developer of properties. It seeks warranties for ... (2 pages)View decision -
Decision Reference DRN5510053
8 Apr 2015 Nationwide Building Society Not upheldBanking and creditMr and Mrs G complain that Nationwide Building Society lost their deeds and didn’t return them at the end of their mortgage term.our initial conclusionsOur adjudicator thought Nationwide’s offer of £150 compensation reasonable.my final decisionTo decide what is fair and reasonabl... (2 pages)View decision -
Decision Reference DRN4303340
20 Sep 2017 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Miss C is unhappy because AXA Insurance UK Plc won’t apply the ‘Uninsured Driver Promise’ to a recent claim.All references to AXA include its claims handlers. backgroundMiss C had an accident while reversing out of a parking space. After investigation by AXA it was ... (2 pages)View decision
