We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN6248086
11 Jul 2014 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Ms D complains that Admiral Insurance Company Limited made a mistake when it settled a claim against her motor insurance policy and recorded it as a fault.backgroundA third party contacted Admiral and said its vehicle had been hit by Ms D’s car while it was parked. Ms D said she was not... (2 pages)View decision -
Decision Reference DRN-4938196
4 Feb 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-4938196 The complaint Mr O complains that TSB Bank plc has treated him unfairly by closing his account due to it seeing a marker about him on his Cifas file. What happened Mr O had a current bank account with TSB. In July 2023 Mr O applied online to open a savings account with TSB.... (3 pages)View decision -
Decision Reference DRN8458772
15 Jun 2017 Barclays Bank Plc Not upheldBanking and creditMs M has complained that Barclays Bank Plc (“Barclays”) mis-sold her a Graduate Additions packaged bank account in 2006.backgroundTwo of our adjudicators have looked into Ms M’s complaint already and they didn’t think that Barclays mis-sold the Graduate Additions account... (3 pages)View decision -
Decision Reference DRN-4767546
25 Sep 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4767546 The complaint Mr M complains that Clydesdale Bank Plc (‘Clydesdale’) won’t refund the money he lost when he fell victim to a scam. What happened Mr M says that he came across an investment opportunity with a company I’ll refer to in this decision as K. K offered fixed term ... (3 pages)View decision -
Decision Reference DRN-3707417
29 Sep 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3707417 The complaint Ms B complains that Transunion International UK Limited (Transunion) was displaying incorrect information on her credit file and they failed to act on it when she notified them. What happened Ms B was a guarantor for a loan her son took out with a company I’ll cal... (3 pages)View decision -
Decision Reference DRN-3796686
15 Dec 2022 Nationwide Building Society Not upheldBanking and PaymentsDRN-3796686 The complaint Mr T has complained that when he registered for online banking with Nationwide Building Society (“Nationwide”) in January 2020, the statements issued for his credit card account were switched to being paperless without his consent. Mr T says that he relied on rece... (3 pages)View decision -
Decision Reference DRN-5013624
22 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5013624 The complaint A sole trader, who I’ll refer to as Mr W, complains that Barclays Bank UK PLC is unfairly pursuing him for a bounce back loan (“BBL”) applied for in the name of a limited company. What happened Mr W had had a business current account with Barclays in the tradin... (4 pages)View decision -
Decision Reference DRN-3140430
5 Nov 2021 Skyfire Insurance Company Limited UpheldInsuranceDRN-3140430 The complaint Mr B’s complained that Skyfire Insurance Company Limited cancelled his car insurance policy through no fault of his own. All references in this decision to Skyfire include its appointed administrative agents. What happened Mr B applied for the policy via a compari... (4 pages)View decision -
Decision Reference DRN-2715302
29 Jun 2021 Bank of Ireland (UK) Plc Not upheldMortgagesDRN-2715302 The complaint Mr and Mrs E have complained that, due to IT issues caused by Bank of Ireland (UK) Plc trading as Post Office Financial Services (referred to here as BOI), they missed out on their chosen mortgage interest rate product in September 2020 and had to take a new produ... (3 pages)View decision -
Decision Reference DRN3388652
24 Jan 2020 Amtrust Europe Limited UpheldInsurance (excluding PPI)Mr A complains that Amtrust Europe Limited declined his gadget insurance policy claim. My references to Amtrust include its agents.background Mr A’s camera and camera lens were damaged when he was involved in an attempted rescue. He claimed on his gadget insurance policy, insured by Amtrus... (4 pages)View decision