We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
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Decision Reference DRN-4767546
25 Sep 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4767546 The complaint Mr M complains that Clydesdale Bank Plc (‘Clydesdale’) won’t refund the money he lost when he fell victim to a scam. What happened Mr M says that he came across an investment opportunity with a company I’ll refer to in this decision as K. K offered fixed term ... (3 pages)View decision -
Decision Reference DRN-3707417
29 Sep 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3707417 The complaint Ms B complains that Transunion International UK Limited (Transunion) was displaying incorrect information on her credit file and they failed to act on it when she notified them. What happened Ms B was a guarantor for a loan her son took out with a company I’ll cal... (3 pages)View decision -
Decision Reference DRN-1999732
4 Dec 2020 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-1999732 The complaint Mr M complains that BMW Financial Services (GB) Limited misled him into entering into a hire purchase agreement for a car and didn’t properly explain the implications of doing so. References in this decision to BMW are to BMW Financial Services (GB) Limited. What ... (6 pages)View decision -
Decision Reference DRN9188887
8 Mar 2016 Clydesdale Bank Plc UpheldBanking and creditMr A has complained that Clydesdale Bank Plc (trading as Yorkshire Bank, but referred to as Clydesdale in this decision) mis-sold a signature packaged bank account to him in 2009. He paid a monthly fee for the account and received several benefits in return.Mr A has u... (3 pages)View decision -
Decision Reference DRN-3970968
16 Feb 2023 Advantage Insurance Company Limited Not upheldInsuranceDRN-3970968 The complaint Mr G is unhappy Advantage Insurance Company Limited (Advantage) declined his claim and avoided his policy. What happened Mr G had a motor insurance policy with Advantage which he applied for via a price comparison website. In February 2022 his car was stolen, so h... (3 pages)View decision -
Decision Reference DRN1060570
21 Mar 2019 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr and Mrs G complain that Hastings Insurance Services Limited wrongly allowed a motor insurance policy for one of their cars to lapse, leaving them uninsured for several days.backgroundMr and Mrs G insured two cars through Hastings. Policy A, for their first car, wa... (3 pages)View decision -
Decision Reference DRN2630300
13 Jan 2015 CROSSBARFX Limited UpheldBanking and creditMr T has complained that CROSSBARfx Limited has not refunded him the costs of two transactions, totalling $140,000, which he did not authorise in August 2013.backgroundMr T used CROSSBARfx services to transfer funds to purchase property overseas. He also knew a director of CROSSBARfx wh... (4 pages)View decision -
Decision Reference DRN7537414
21 Aug 2017 HSBC Bank plc UpheldBanking and creditThe estate of the late Mr J through its solicitors M complain that HSBC Bank plc acted unfairly and unreasonably in saying that it didn’t hold the deeds to his property when it did. The estate wants HSBC to compensate for the legal costs caused by its actions ... (3 pages)View decision -
Decision Reference DRN0449160
16 May 2013 AXA Insurance UK Plc UpheldInsurance (excluding PPI)Mr and Mrs L complain about the valuation for their vehicle offered by AXA when they made a claim under their motor insurance policy following an accident. They also consider that they experienced distress and inconvenience during the claims process.backgroundThe background to this comp... (4 pages)View decision -
Decision Reference DRN-3979987
3 Aug 2023 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3979987 The complaint Mr A complains that The Royal Bank of Scotland Plc (‘RBS’) won’t refund money he lost after falling victim to a scam. What happened Mr A says that he was looking to buy a car and found one advertised on a genuine automotive marketplace. The car was being sold by a... (4 pages)View decision
