We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
-
Decision Reference DRN1758628
5 Feb 2015 Bank of Scotland Plc Not upheldBanking and creditMiss H complains that Bank of Scotland plc (trading as Halifax) dealt unfairly with her in closing her accounts and registering information about her with a fraud prevention database.backgroundMiss H held current and savings accounts with Halifax. She says that, without realising that ... (2 pages)View decision -
Decision Reference DRN2874826
22 Mar 2016 Simplyhealth Access Not upheldInsurance (excluding PPI)Mr G’s complaint is that Simplyhealth Access has chosen to discontinue his private medical insurance policy. backgroundIn 1987, Mr G took out a ‘private patients scheme’ (PPS) with Simplyhealth. The premiums for the PPS were calculated using the age band that applied w... (2 pages)View decision -
Decision Reference DRN-2505528
7 May 2021 Zenith Insurance plc Not upheldInsuranceDRN-2505528 The complaint Miss K has complained about the poor service Zenith Insurance plc gave her when she made a claim under her car insurance policy. All reference to the insurer Zenith includes its agents. What happened In August 2020 Miss K reported to Zenith that her car had been h... (2 pages)View decision -
Decision Reference DRN1245262
19 Jun 2017 Amtrust Europe Limited Not upheldInsurance (excluding PPI)Mrs G is unhappy that Amtrust Europe Limited turned down a claim for a lost mobile phone under her gadget insurance policy. backgroundIn January 2017, Mrs G bought a gadget insurance policy that provides cover for electronics including mobile phones. The policy cover... (2 pages)View decision -
Decision Reference DRN2686772
8 Apr 2015 Secure Trust Bank Plc Not upheldBanking and creditMr G acquired a used car in June 2013 by hire purchase with Secure Trust Bank Plc, trading as Moneyway. He complains that what he was acquiring was misrepresented to him. He wants either the goods as explained to him at the point of sale to be supplied, or the h... (2 pages)View decision -
Decision Reference DRN6790567
26 Aug 2015 Nationwide Building Society Not upheldBanking and creditLobsgrove Park Developments Ltd, represented by Mr H, complains that Nationwide Building Society (“Nationwide”) has produced an excessively cautious valuation of the business development. This has resulted in Mr H being technically in breach of the loan to value ratio on h... (2 pages)View decision -
Decision Reference DRN4562209
28 Nov 2014 National Westminster Bank Plc Not upheldBanking and creditMr W complains National Westminster Bank Plc wrongly recorded a default against his credit record and he was refused a mortgage as a result. our initial conclusionsNatwest accepts it recorded the default four months after it should have. It corrected Mr W’s credit file and paid h... (2 pages)View decision -
Decision Reference DRN-4833334
7 Aug 2024 Yorkshire Building Society Not upheldBanking and PaymentsDRN-4833334 The complaint Mr W, on behalf of Mrs R, complains about the information Yorkshire Building Society (YBS) required before registering a Lasting Power of Attorney (LPA). What happened Mr W says he holds a LPA for Mrs R and she holds a YBS account. He says he tried to register ... (2 pages)View decision -
Decision Reference DRN-4968598
3 Oct 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4968598 The complaint Mr A complains that Starling Bank Limited registered a CIFAS marker against his name after it had closed his bank account. CIFAS is the UK’s fraud alert service. What happened Mr A held accounts with Starling and at least two other banks. From around the and of... (2 pages)View decision -
Decision Reference DRN2649567
9 Oct 2014 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C complains that Liverpool Victoria Assurance Company Limited (LV) cancelled his motor insurance policy.backgroundOn 18 December 2012, LV sent Mr C a letter by recorded delivery asking him to supply copies of the registration document for his car, his driving licence and a household u... (2 pages)View decision
