We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN6053556
9 Dec 2014 Sabre Insurance Company Limited UpheldInsurance (excluding PPI)Mr G complains about the way Sabre Insurance Company Limited has handled a claim made against him by a third party and that it cancelled his motor insurance policy.backgroundSabre received a letter from a t h ir d p arty alleging that Mr G had been involved in an accident with it... (4 pages)View decision -
Decision Reference DRN1454336
16 Jan 2015 RCI Financial Services Limited UpheldBanking and creditMs A complains about a new electric car she acquired through a hire purchase agreement with RCI Financial Services Limited. She says she was told that the car would achieve 130 miles on a full charge but she soon realised this was not possible. She says she only received around 70 mi... (4 pages)View decision -
Decision Reference DRN1758628
5 Feb 2015 Bank of Scotland Plc Not upheldBanking and creditMiss H complains that Bank of Scotland plc (trading as Halifax) dealt unfairly with her in closing her accounts and registering information about her with a fraud prevention database.backgroundMiss H held current and savings accounts with Halifax. She says that, without realising that ... (2 pages)View decision -
Decision Reference DRN-4891874
8 Jul 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4891874 The complaint Mr C says that HSBC UK Bank Plc lost some of the cash he deposited. What happened On 4 July 2023, Mr C used two cash deposit machines at an HSBC branch. He says he walked in with £18,000 from the sale of one or more vehicles. Mr C was warned by the branch staff th... (4 pages)View decision -
Decision Reference DRN3213015
17 Jan 2017 UK Insurance Limited Not upheldInsurance (excluding PPI)Miss G complains about the valuation UK Insurance Limited (“UKI”) placed on her car after it was declared a total loss. She thought she’d been offered a trade price and it was less than similar cars she seen advertised for sale.Mrs G, Miss G’s mother, brings the comp... (2 pages)View decision -
Decision Reference DRN4180855
4 May 2018 Nationwide Building Society Not upheldBanking and creditMiss B complains that Nationwide Building Society could not accept her request online to issue a cheque resulting in financial loss.backgroundMiss B tried to use the Nationwide online system to order a cheque to be sent to her. She could not do so. She spoke to a me... (2 pages)View decision -
Decision Reference DRN2833549
6 Jun 2019 Equifax Limited Not upheldBanking and creditMr A complains that his credit file with Equifax Limited doesn’t show him as being on the electoral roll at his stated address. He says this has affected his ability to obtain credit.backgroundMr A says he moved into the address in question and then successfully ap... (2 pages)View decision -
Decision Reference DRN8717502
15 Dec 2017 Santander UK Plc Not upheldBanking and creditMr C complains that Santander UK PLC registered a default on his credit file.backgroundMr C has made a number of previous complaints about his Santander account and the ownership of that account. He says he didn’t receive any statements or contact from Santander about... (2 pages)View decision -
Decision Reference DRN-3666278
8 Sep 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3666278 The complaint Mr B complains that Lloyds Bank PLC has registered a default on his credit file despite a payment plan being agreed and has recorded an incorrect date. What happened Mr B says Lloyds registered a default on his credit file despite a payment plan being agreed. He s... (2 pages)View decision -
Decision Reference DRN9848361
29 Sep 2016 Financial Administration Services Limited Not upheldInvestment and pensionsMr P complains that Financial Administration Services Limited (FAS) didn’t transfer of his investments correctly.backgroundMr P held funds in an ISA wrapper with a provider I’ll call H and he wished to transfer them to FAS. He had three funds and when he spoke to FA... (2 pages)View decision