We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-2037645
27 Jul 2020 Haven Insurance Company Limited Not upheldInsuranceDRN-2037645 The complaintMr C has complained about Haven Insurance Company limited. He’s unhappy about the way his claim was handled under his motor insurance policy, and the liability decision that was reached. Haven Insurance Company Limited is the motor insurer for Mr C’s policy. To ke... (4 pages)View decision -
Decision Reference DRN-3213282
23 Dec 2021 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-3213282 The complaint Mr C complains that Scottish Widows Limited failed to carry out sufficient checks when transferring his pension to an occupational pension scheme (“Scheme A”) that was subsequently suspected of being involved in pension liberation. What happened Scottish Widows sa... (7 pages)View decision -
Decision Reference DRN2788059
11 Nov 2016 Experian Limited Not upheldBanking and creditMs S’s complaint is about charges she incurred with Experian Limited after she signed up to a 30 day free trial for credit expert membership. Ms S says that Experian didn’t warn her she was going to be charged after the free trial period ran out.backgroundMs S signe... (2 pages)View decision -
Decision Reference DRN4446466
20 Mar 2019 Barclays Bank UK PLC Not upheldInvestment and pensionsMs T is represented by her solicitor. Her complaint was raised in 2018 and is about Barclays Bank UK PLC. Ms T and her solicitor summarised the complaint as follows: Barclays failed in its obligation to inform Ms T that Amazon shares she purchased around 1998/1999 w... (4 pages)View decision -
Decision Reference DRN-3553535
21 Jun 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3553535 The complaint Mr A complains about the amount Haven Insurance Company Limited (Haven) paid in settlement of his claim after his car was written off, under his motor insurance policy. What happened Mr A contacted Haven in November 2021 to make a claim as he had been involved in ... (4 pages)View decision -
Decision Reference DRN-4634873
21 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4634873 The complaint L has complained about U K Insurance Limited’s (UKI) decision to turn down its claim under its Motor Fleet Insurance policy for a stolen vehicle (vehicle M). It’s also unhappy about the way the claim was handled by UKI. L is represented by Mr C, who is a director ... (4 pages)View decision -
Decision Reference DRN5134338
14 Aug 2018 Carfinance247 Limited Not upheldBanking and creditMr P took out a hire purchase agreement for a used car with Carfinance247 Limited. He says the car’s mileage was misrepresented to him.backgroundMr P’s hire purchase agreement started on 2 October 2017. Mr P says prior entering into the hire purchase agreement he sa... (2 pages)View decision -
Decision Reference DRN2705492
6 Mar 2014 Barclays Bank Plc Not upheldBanking and creditBarclays Bank PLC acquired Standard Life Bank. Mrs U says that when she paid off her Standard Life mortgage she was advised to leave her deeds with them for safekeeping. She now wants the deeds back because she may wish to sell the house, but neither Barclays nor Standard Life can ... (2 pages)View decision -
Decision Reference DRN4826646
15 Oct 2018 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr G complains that he got poor service from Aviva Insurance Limited after it recorded a fault claim against his motor insurance policy.background In May 2018 Aviva was told by a third party that Mr G’s car had been involved in an accident. The claim was recorded on... (2 pages)View decision -
Decision Reference DRN-3791110
14 Nov 2022 Domestic & General Insurance Plc Not upheldInsuranceDRN-3791110 The complaint Mr C has complained about Domestic & General Insurance Plc (D&G). He isn’t happy that it couldn’t tell him the date he registered his appliance under his cooker insurance policy. What happened Mr C took out his cooker insurance policy and he wanted to chec... (2 pages)View decision
