We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
-
Decision Reference DRN3597727
6 Nov 2015 Covea Insurance plc Not upheldInsurance (excluding PPI)Mr and Mrs T have complained that Covea Insurance plc didn’t provide the right type of replacement vehicle under their motor and driver’s legal protection policy.backgroundMr T was involved in an accident in October 2014, which he reported to his broker. That broker’s... (2 pages)View decision -
Decision Reference DRN4348512
31 Mar 2020 Skyfire Insurance Company Limited Not upheldInsurance (excluding PPI)Ms D has complained about Skyfire Insurance Company Limited’s service following a claim being made against her motor insurance policy.Reference to Skyfire includes its agents.backgroundIn October 2018 Skyfire emailed Ms D to say that another insurer had told it Ms D had been at fault for a... (2 pages)View decision -
Decision Reference DRN2593093
30 Apr 2019 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr R complains about the level of cover provided by Allianz Insurance Plc (Allianz).backgroundMr R held a warranty policy with Allianz. After his vehicle had reached 100,000 miles on the clock the level of cover reduced to exclude claims relating to wear and tear. Mr ... (2 pages)View decision -
Decision Reference DRN2362113
4 Dec 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Miss T complains that Tradewise Insurance Company Limited is proposing to accept liability, on her behalf, under her motor insurance policy for an accident for which she says she was not responsible. As a result, her insurance premiums have increased.backgroundIn January 2013, a third ... (2 pages)View decision -
Decision Reference DRN4835477
1 Mar 2017 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Miss A complains that Admiral Insurance Company Limited has recorded a fault claim on the insurance database, CUE, for an accident that she says didn’t occur. She would like all record of the incident to be removed from it.backgroundIn June 2014 a woman reported to... (2 pages)View decision -
Decision Reference DRN9773471
20 Mar 2014 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Mr Q complains that Zurich Insurance plc cancelled his motor insurance policy. He says that – after a claim on that policy – Zurich charged him £150 extra for another policy.backgroundMr Q took out a policy online and paid an annual premium of about £268. Zurich later cancelled it. Mr Q t... (2 pages)View decision -
Decision Reference DRN3362299
23 May 2013 Bank of Scotland Plc UpheldBanking and creditMrs L has complained about the service that she has received from Bank of Scotland plc (trading as Halifax) following the death of her husband in 2008.background Mrs L holds a mortgage and a secured loan with Halifax. Originally these were in the joint names of Mrs L and her late hus... (2 pages)View decision -
Decision Reference DRN8289978
9 Sep 2016 Catalyst Housing Group Limited Not upheldBanking and creditMs K complains that Catalyst Housing Group Limited will not allow her to buy out its interest if she pays the original value of the loan.backgroundMs K has a repayment mortgage with another lender and an equity loan with Catalyst on her house. She believes that as i... (2 pages)View decision -
Decision Reference DRN0685792
18 Mar 2015 Cabot Financial (Europe) Limited Not upheldBanking and creditIn summary, Mr D complains about adverse information which was added to his credit file in respect of a debt currently owned by Cabot Financial (Europe) Limited. He says that this has meant he lost out on a mortgage offer and it has caused him a great deal of distre... (2 pages)View decision -
Decision Reference DRN-4809335
6 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4809335 The complaint K, a limited company, complains that Barclays Bank UK PLC didn’t provide it with sufficient help in switching its account. What happened K had asked a different financial business (which I’ll anonymise here as the ‘new bank’) to switch its account from Barclays. T... (2 pages)View decision
