We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-1382419
15 Jul 2020 Adrian Flux Insurance Services Group Not upheldInsuranceDRN-1382419 The complaintMr W has complained about Adrian Flux Insurance Services Group’s handling of his car insurance policy. What happenedMr W took out car insurance on 3 August 2017 (the first policy). Adrian Flux sold the policy as broker. The policy was underwritten by a separate bu... (3 pages)View decision -
Decision Reference DRN6077594
7 Jun 2017 Quick Quote Insurance Services Limited Not upheldInsurance (excluding PPI)Mr V has complained that Quick Quote Insurance Services Limited failed to set up his car insurance policy correctly.backgroundSince 2015 Quick Quote, as Mr V’s broker has arranged car insurance policies for him. Mr V renewed his car insurance policy in October 2016. In... (4 pages)View decision -
Decision Reference DRN8562339
28 Nov 2013 Barclays Bank Plc Not upheldBanking and creditMiss C complains that Ms D was not allowed to operate her account at Barclays Bank PLC even though Ms D had been made an “appointee” by the Department of Work and Pensions (“DWP”). Ms D brings the complaint on Miss C’s behalf.backgroundMiss C does not have the capacity to manage her ow... (2 pages)View decision -
Decision Reference DRN8652655
30 May 2014 Plus500UK Ltd Not upheldInvestment and pensionsMr D complains that Plus500UK Ltd (“Plus500”) closed his trading account without warning and cancelled the profits he had made. backgroundMr D opened a contract for a difference trading account in early 2013, funded the account via a wire transfer and began trading in oil. Over a perio... (2 pages)View decision -
Decision Reference DRN8919857
30 Jul 2018 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Miss T’s unhappy with the way Royal & Sun Alliance Insurance Plc has investigated and dealt with a claim on her motor insurance policy. backgroundMiss T’s car was damaged while parked. A person told her what had happened, provided the other party’s registration an... (2 pages)View decision -
Decision Reference DRN7462362
6 Jul 2016 Bank of Scotland Plc Not upheldBanking and creditMr D complains about the service received by Bank of Scotland, trading as Halifax. He brings this complaint through his representative Ms W – who also holds a power of attorney.backgroundMs W complained to Halifax when she realised that fraudulent transactions had bee... (2 pages)View decision -
Decision Reference DRN1257364
24 Oct 2014 Barclays Bank Plc UpheldBanking and creditMiss J complains that Barclays Bank Plc unfairly and unreasonably refused to remove default information it had registered on her credit file in respect of two current account debts.backgroundMiss J says that, over a period of time, she was the victim of an abusive relationship and thi... (2 pages)View decision -
Decision Reference DRN2848324
29 Apr 2019 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr S has complained that AXA Insurance UK Plc has recorded a claim as a fault claim against his car insurance policy on the Claims Underwriting Exchange (CUE) database.backgroundMr S was involved in an incident with another driver which he says was the other driver’s fault. Unfortunately M... (2 pages)View decision -
Decision Reference DRN-2642815
27 May 2021 Soteria Insurance Limited Not upheldInsuranceDRN-2642815 The complaint Mr B complains that Soteria Insurance Limited, (“Soteria”) voided his motor insurance policy and refused to pay his claim. What happened Mr B took out his motor insurance policy with Soteria through a price comparison website in August 2017 and renewed this in Aug... (4 pages)View decision -
Decision Reference DRN-5353698
21 Mar 2025 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5353698 The complaint Miss C has complained about a transfer of her Scottish Widows Limited (‘Scottish Widows’) personal pensions to an occupational scheme in 2012. Miss C says Scottish Widows failed in its responsibilities when dealing with the transfer request. She says that it sh... (4 pages)View decision
