We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN2686772
8 Apr 2015 Secure Trust Bank Plc Not upheldBanking and creditMr G acquired a used car in June 2013 by hire purchase with Secure Trust Bank Plc, trading as Moneyway. He complains that what he was acquiring was misrepresented to him. He wants either the goods as explained to him at the point of sale to be supplied, or the h... (2 pages)View decision -
Decision Reference DRN2415027
1 Jun 2020 Accord Mortgages Limited UpheldBanking and creditMrs C complains about the pressure she was put under by Accord Mortgages Limited when the term of her interest-only mortgage came to an end. Mrs C wants compensation for the unnecessary extra expense involved in stopping the house being repossessed.backgroundMrs C took out an interest-only... (4 pages)View decision -
Decision Reference DRN2362113
4 Dec 2014 Tradewise Insurance Company Limited Not upheldInsurance (excluding PPI)Miss T complains that Tradewise Insurance Company Limited is proposing to accept liability, on her behalf, under her motor insurance policy for an accident for which she says she was not responsible. As a result, her insurance premiums have increased.backgroundIn January 2013, a third ... (2 pages)View decision -
Decision Reference DRN4835477
1 Mar 2017 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Miss A complains that Admiral Insurance Company Limited has recorded a fault claim on the insurance database, CUE, for an accident that she says didn’t occur. She would like all record of the incident to be removed from it.backgroundIn June 2014 a woman reported to... (2 pages)View decision -
Decision Reference DRN-5024408
16 Sep 2024 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-5024408 The complaint Mr H says Scottish Friendly Assurance Society Limited (Scottish Friendly) is responsible for delaying the switch of his personal pension to a different provider. He says this has caused him financial detriment, inconvenience and anxiety. Mr H brought another c... (4 pages)View decision -
Decision Reference DRN-3800747
18 Nov 2022 Standard Life Savings Limited Not upheldPensions and AnnuitiesDRN-3800747 The complaint Mrs B complains that Standard Life Savings Limited delayed a request to transfer her pension fund to another provider. What happened Mrs B had a Self-Invested Personal Pension (SIPP) with Standard Life. She says it took Standard Life 12 weeks to comply with her in... (5 pages)View decision -
Decision Reference DRN-2705826
1 Apr 2021 Santander UK Plc Not upheldBanking and PaymentsDRN-2705826 The complaint Mr H complains that Santander UK Plc have incorrectly registered the Lasting Power of Attorney (LPOA) set up for his parents. What happened In 2017, Mr H and a third party were registered as replacement attorneys for a LPOA for Mr H’s parents. In 2018, the origina... (4 pages)View decision -
Decision Reference DRN-4186421
19 Feb 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4186421 The complaint Mr F complains Lloyds Bank PLC (“Lloyds”) acted on his instructions to remove him from a joint account held with his wife. He’s assisted in bringing this complaint by his attorneys and their representatives. What happened On 4 March 2010 Mr F made a property and f... (3 pages)View decision -
Decision Reference DRN3738143
27 Nov 2015 Clydesdale Bank Plc UpheldBanking and creditMr F opened a Signature current account with Clydesdale Bank Plc in February 2011. The account came with a package of benefits and, in return, Mr F paid a monthly fee. Mr F believes the Signature account was mis-sold to him.backgroundI issued a provisional decision in ... (4 pages)View decision -
Decision Reference DRN-4305236
17 Aug 2023 Starling Bank Limited Not upheldBanking and PaymentsDRN-4305236 The complaint Mr W complains that Starling Bank Limited won’t refund all of the money he lost when he fell victim to an authorised push payment scam and transferred money to an account held at Starling. He brings this complaint with the benefit of professional representation, a... (4 pages)View decision
