We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN3597727
6 Nov 2015 Covea Insurance plc Not upheldInsurance (excluding PPI)Mr and Mrs T have complained that Covea Insurance plc didn’t provide the right type of replacement vehicle under their motor and driver’s legal protection policy.backgroundMr T was involved in an accident in October 2014, which he reported to his broker. That broker’s... (2 pages)View decision -
Decision Reference DRN2593093
30 Apr 2019 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr R complains about the level of cover provided by Allianz Insurance Plc (Allianz).backgroundMr R held a warranty policy with Allianz. After his vehicle had reached 100,000 miles on the clock the level of cover reduced to exclude claims relating to wear and tear. Mr ... (2 pages)View decision -
Decision Reference DRN4348512
31 Mar 2020 Skyfire Insurance Company Limited Not upheldInsurance (excluding PPI)Ms D has complained about Skyfire Insurance Company Limited’s service following a claim being made against her motor insurance policy.Reference to Skyfire includes its agents.backgroundIn October 2018 Skyfire emailed Ms D to say that another insurer had told it Ms D had been at fault for a... (2 pages)View decision -
Decision Reference DRN-3079850
17 Feb 2022 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3079850 The complaint Mr J has complained about the transfer of his personal pension from The Royal London Mutual Insurance Society Limited to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2016. Mr J, who has professional representation in bringing this complaint, says h... (8 pages)View decision -
Decision Reference DRN-4338715
27 Oct 2023 U K Insurance Limited UpheldInsuranceDRN-4338715 The complaint Mr M has complained about his van insurer U K Insurance Limited (UKI) regarding a claim he made when his van was stolen. This complaint is about poor service and resultant financial loss. There is a separate complaint considering Mr M’s concerns about the market v... (3 pages)View decision -
Decision Reference DRN3362299
23 May 2013 Bank of Scotland Plc UpheldBanking and creditMrs L has complained about the service that she has received from Bank of Scotland plc (trading as Halifax) following the death of her husband in 2008.background Mrs L holds a mortgage and a secured loan with Halifax. Originally these were in the joint names of Mrs L and her late hus... (2 pages)View decision -
Decision Reference DRN0685792
18 Mar 2015 Cabot Financial (Europe) Limited Not upheldBanking and creditIn summary, Mr D complains about adverse information which was added to his credit file in respect of a debt currently owned by Cabot Financial (Europe) Limited. He says that this has meant he lost out on a mortgage offer and it has caused him a great deal of distre... (2 pages)View decision -
Decision Reference DRN8289978
9 Sep 2016 Catalyst Housing Group Limited Not upheldBanking and creditMs K complains that Catalyst Housing Group Limited will not allow her to buy out its interest if she pays the original value of the loan.backgroundMs K has a repayment mortgage with another lender and an equity loan with Catalyst on her house. She believes that as i... (2 pages)View decision -
Decision Reference DRN9773471
20 Mar 2014 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Mr Q complains that Zurich Insurance plc cancelled his motor insurance policy. He says that – after a claim on that policy – Zurich charged him £150 extra for another policy.backgroundMr Q took out a policy online and paid an annual premium of about £268. Zurich later cancelled it. Mr Q t... (2 pages)View decision -
Decision Reference DRN6016793
6 Nov 2014 HSBC Bank plc UpheldBanking and creditMr and Mrs H complain that HSBC Bank Plc lost several documents relating to their property. As a result they have experienced some difficulty in resolving a boundary dispute.our initial conclusionsOur adjudicator considered that HSBC should pay Mr and Mrs H a total of £400 for t... (2 pages)View decision