We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN-3601586
18 Aug 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3601586 The complaint Mr C complains TransUnion International UK Limited haven’t updated his credit file when they should have. What happened Mr C says since January 2021 he’s been raising concerns about his credit score being affected due to TransUnion not recording him as on the Elec... (2 pages)View decision -
Decision Reference DRN6853227
8 Dec 2015 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs M’s complained that Advantage Insurance Company Limited recorded two claims against her motor insurance policy instead of one. This has increased her premiums. backgroundMr M is a named driver on his wife’s policy. He was involved in an accident which led to a con... (2 pages)View decision -
Decision Reference DRN-1672621
1 Jun 2020 Royal & Sun Alliance Insurance Plc Not upheldInsuranceDRN-1672621 The complaintMrs S is unhappy with her insurers Royal and Sun Alliance Insurance PLC (RSA) who declined to remove a marker on her home insurance policy. What happenedIn 2017 Mrs S lost a piece of jewellery. She contacted RSA to see if she could make a claim. She was told by the... (2 pages)View decision -
Decision Reference DRN-5107541
2 Dec 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-5107541 The complaint X complains that Metro Bank PLC closed his account and registered a CIFAS marker against his name, as a result of which he is unable to open a new account. CIFAS is the UK’s main prevention service. What happened X had an account with CIFAS. On 8 January 2024 s... (2 pages)View decision -
Decision Reference DRN9788782
6 Feb 2015 Enterprise Insurance Company plc Not upheldInsurance (excluding PPI)Mr R complains that Enterprise Insurance Company plc has refused to pay his claim for the theft of his Audi R8 FSI Quattro which was insured under his self-drive hire policy.backgroundMr R purchased the Audi on 4 December 2013 for £15,000 and £30,000 part exchange on a Bentley. On 8 De... (2 pages)View decision -
Decision Reference DRN0719856
30 Mar 2015 QBE Insurance (Europe) Limited Not upheldInsurance (excluding PPI)Mr A has complained about QBE Insurance (Europe) Limited’s decision to decline a claim and void his policy as it was not satisfied that he was a motor trader and entitled to a commercial policy.backgroundMr A was involved in a road traffic accident (RTA) on 5 Septem... (2 pages)View decision -
Decision Reference DRN7979593
5 Aug 2016 Northern Bank Limited Not upheldBanking and creditMr M complains that Northern Bank Limited (trading as Danske Bank) deducted tax on his account even though he had told the bank he was a non taxpayer when he opened the account. And he says that he didn’t receive end of year tax statements and only recently bec... (2 pages)View decision -
Decision Reference DRN3682602
22 Jul 2020 QBE UK Limited Not upheldInsurance (excluding PPI)Mr C has complained as a director of M about the amount QBE UK Limited offered in settlement of M’s claim for damage to a vehicle insured under their commercial motor insurance policy.backgroundM insured a truck with a cherry picker on the back and this was damaged when it was stolen. They... (2 pages)View decision -
Decision Reference DRN6681614
24 Jun 2014 Southern Rock Insurance Company Limited Not upheldInsurance (excluding PPI)Mr Q complains that Southern Rock Insurance Company Limited should reinstate his motor insurance policy so that he was covered at the time of an accident. Or it should at least give him his money back, he says. backgroundMr Q filled in an online form and then called a broker to take ou... (2 pages)View decision -
Decision Reference DRN3216408
21 Dec 2015 Santander UK Plc UpheldBanking and creditMs L complains about Santander UK Plc’s customer service in relation to the registration of a Power of Attorney (‘POA’) on one of her accounts.Ms L is being represented by her brother in this complaint.backgroundIt was arranged with Santander in 2008 so that Ms L’s ... (2 pages)View decision
