We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN-5044665
8 Nov 2024 West Bay Insurance Plc Not upheldInsuranceDRN-5044665 The complaint Mr M complains about how his insurer, West Bay Insurance Plc (West Bay).dealt with a third party claim made against him under his motor insurance policy. References to West Bay in this decision include their agents. This decision covers Mr H’s complaint to th... (4 pages)View decision -
Decision Reference DRN3751780
5 May 2016 Street (UK) Limited Not upheldBanking and creditMr M complains that Street (UK) Limited registered a default on his credit file without any warning.backgroundMr M took a loan with Street for a business start-up. He says that the business was slow to get off the ground and this meant that he could not manage the... (2 pages)View decision -
Decision Reference DRN2140890
23 Oct 2017 The Royal Bank of Scotland Plc Not upheldBanking and creditMrs B complains that The Royal Bank of Scotland Plc (RBS) should’ve registered a default earlier than it did.background Mrs B says a default was registered on her credit file in 2011 for a credit card debt. She says it should’ve been obvious to RBS that she was i... (2 pages)View decision -
Decision Reference DRN-4118957
22 Jun 2023 Black Horse Limited Not upheldConsumer CreditDRN-4118957 The complaint Mr C complains that Black Horse Limited (Black Horse) delayed selling his car under a voluntary termination (VT) agreement. He would like a refund of the money achieved from the sale of his car, adverse information removed from his credit file and compensation fo... (2 pages)View decision -
Decision Reference DRN6334767
11 Jan 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr J isn’t happy with the way AXA Insurance UK Plc dealt with a claim he made on his motor insurance policy.background The driver of a car with a foreign registration plate reversed it into Mr J’s car in June 2014. He then drove off. AXA contacted the Motor In... (2 pages)View decision -
Decision Reference DRN-2953266
3 Sep 2021 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-2953266 The complaint Mr D complains that TransUnion International UK Limited trading as TransUnion Information Group isn’t correctly reporting his electoral roll information. What happened Mr D registered on the electoral roll at his current address in February 2020. In March 2020 Mr ... (2 pages)View decision -
Decision Reference DRN3346000
6 Jul 2015 Barclays Bank Plc UpheldBanking and creditMiss A complains about a default which Barclays Bank PLC registered on her credit file. background Miss A disputed petrol transactions on her account in 2012. She had previously lost the card which was used to pay for the petrol purchases. The payments took her acc... (2 pages)View decision -
Decision Reference DRN3597727
6 Nov 2015 Covea Insurance plc Not upheldInsurance (excluding PPI)Mr and Mrs T have complained that Covea Insurance plc didn’t provide the right type of replacement vehicle under their motor and driver’s legal protection policy.backgroundMr T was involved in an accident in October 2014, which he reported to his broker. That broker’s... (2 pages)View decision -
Decision Reference DRN4348512
31 Mar 2020 Skyfire Insurance Company Limited Not upheldInsurance (excluding PPI)Ms D has complained about Skyfire Insurance Company Limited’s service following a claim being made against her motor insurance policy.Reference to Skyfire includes its agents.backgroundIn October 2018 Skyfire emailed Ms D to say that another insurer had told it Ms D had been at fault for a... (2 pages)View decision -
Decision Reference DRN2593093
30 Apr 2019 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr R complains about the level of cover provided by Allianz Insurance Plc (Allianz).backgroundMr R held a warranty policy with Allianz. After his vehicle had reached 100,000 miles on the clock the level of cover reduced to exclude claims relating to wear and tear. Mr ... (2 pages)View decision