We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN2612896
25 Jun 2013 Banque PSA Finance Not upheldBanking and creditMr L complains that when he purchased a car from the dealership he was led to believe that he could transfer the conditional sale agreement to a third party and would no longer be liable for the payments. The dealer was acting as an agent for Banque PSA Finance who provided the credit.... (2 pages)View decision -
Decision Reference DRN4409081
5 Aug 2014 HSBC Bank plc Not upheldBanking and creditThis complaint is brought by a limited company, J, and is pursued on its behalf by its director Mr B. J complains that HSBC Bank Plc has wrongly introduced charges on its business banking facilities.backgroundJ has maintained business banking facilities with HSBC for many years. HSBC say... (2 pages)View decision -
Decision Reference DRN3762687
17 Jul 2017 G3 Remarketing Limited Not upheldBanking and creditMrs G complains that G3 Remarketing Limited have overcharged her in relation to damage to a vehicle that she returned to them under a hire purchase agreement.background Mrs G bought a car under a hire purchase agreement with another company. Under the terms of that ag... (2 pages)View decision -
Decision Reference DRN-3024234
9 Mar 2022 RCI Financial Services Limited Not upheldConsumer CreditDRN-3024234 The complaint Miss K complains about the charges she’s been asked to pay by RCI Financial Services Limited (“RCI”) at the end of a car lease. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giv... (2 pages)View decision -
Decision Reference DRN2415027
1 Jun 2020 Accord Mortgages Limited UpheldBanking and creditMrs C complains about the pressure she was put under by Accord Mortgages Limited when the term of her interest-only mortgage came to an end. Mrs C wants compensation for the unnecessary extra expense involved in stopping the house being repossessed.backgroundMrs C took out an interest-only... (4 pages)View decision -
Decision Reference DRN6077594
7 Jun 2017 Quick Quote Insurance Services Limited Not upheldInsurance (excluding PPI)Mr V has complained that Quick Quote Insurance Services Limited failed to set up his car insurance policy correctly.backgroundSince 2015 Quick Quote, as Mr V’s broker has arranged car insurance policies for him. Mr V renewed his car insurance policy in October 2016. In... (4 pages)View decision -
Decision Reference DRN-1382419
15 Jul 2020 Adrian Flux Insurance Services Group Not upheldInsuranceDRN-1382419 The complaintMr W has complained about Adrian Flux Insurance Services Group’s handling of his car insurance policy. What happenedMr W took out car insurance on 3 August 2017 (the first policy). Adrian Flux sold the policy as broker. The policy was underwritten by a separate bu... (3 pages)View decision -
Decision Reference DRN7172850
23 Dec 2019 Lloyds Bank PLC Not upheldBanking and creditMr H complains that Lloyds Bank PLC won’t refund transactions that he says he didn’t make or otherwise authorise.backgroundIn February 2019 upon receiving his bank statement, Mr H called Lloyds to dispute a number of transactions made from his Lloyds current account between 2 January 2019 ... (4 pages)View decision -
Decision Reference DRN1646866
10 Jul 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr A complains that his motor insurance policy was voided when U K Insurance Limited discovered that his son, Mr B, was the owner and registered keeper of the car following an accident. Mr A is now being pursued for substantial costs arising from the accident.backgroundOur adjudicator... (2 pages)View decision -
Decision Reference DRN-3800747
18 Nov 2022 Standard Life Savings Limited Not upheldPensions and AnnuitiesDRN-3800747 The complaint Mrs B complains that Standard Life Savings Limited delayed a request to transfer her pension fund to another provider. What happened Mrs B had a Self-Invested Personal Pension (SIPP) with Standard Life. She says it took Standard Life 12 weeks to comply with her in... (5 pages)View decision
