We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN9141800
16 Nov 2016 One Call Insurance Services Limited Not upheldInsurance (excluding PPI)Mrs S and Miss S have complained that One Call Insurance Services mishandled their claim under their motor policy.backgroundMiss S, a named driver on Mrs S’s policy had an accident on 1 May where the car was written off. During the investigation of their claim, One C... (2 pages)View decision -
Decision Reference DRN-4066592
6 Apr 2023 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-4066592 The complaint Mr W says he started an in-specie transfer of his Self-invested Personal Pension (SIPP) funds from Halifax Share Dealing Limited (HSDL) to Vanguard Asset Management Limited (Vanguard) on 9 December 2020. He’s unhappy it took until September 2021 to complete. He sa... (14 pages)View decision -
Decision Reference DRN-3024234
9 Mar 2022 RCI Financial Services Limited Not upheldConsumer CreditDRN-3024234 The complaint Miss K complains about the charges she’s been asked to pay by RCI Financial Services Limited (“RCI”) at the end of a car lease. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giv... (2 pages)View decision -
Decision Reference DRN3762687
17 Jul 2017 G3 Remarketing Limited Not upheldBanking and creditMrs G complains that G3 Remarketing Limited have overcharged her in relation to damage to a vehicle that she returned to them under a hire purchase agreement.background Mrs G bought a car under a hire purchase agreement with another company. Under the terms of that ag... (2 pages)View decision -
Decision Reference DRN2798019
14 May 2013 National Westminster Bank Plc UpheldInsurance (excluding PPI)Mr C has complained about a mis-sold card protection insurance policy in 1999 with National Westminster Bank Plc (NatWest). He has said that he does not recall agreeing to the policy. our initial conclusionsOur adjudicator upheld the complaint. She could not find any evide... (2 pages)View decision -
Decision Reference DRN4409081
5 Aug 2014 HSBC Bank plc Not upheldBanking and creditThis complaint is brought by a limited company, J, and is pursued on its behalf by its director Mr B. J complains that HSBC Bank Plc has wrongly introduced charges on its business banking facilities.backgroundJ has maintained business banking facilities with HSBC for many years. HSBC say... (2 pages)View decision -
Decision Reference DRN2612896
25 Jun 2013 Banque PSA Finance Not upheldBanking and creditMr L complains that when he purchased a car from the dealership he was led to believe that he could transfer the conditional sale agreement to a third party and would no longer be liable for the payments. The dealer was acting as an agent for Banque PSA Finance who provided the credit.... (2 pages)View decision -
Decision Reference DRN3048988
5 Sep 2014 MKDP LLP Not upheldBanking and creditMr C complains that MKDP LLP is pursuing him for a debt he does not owe. He also complains that it has wrongly registered a default on his credit file.backgroundMr C’s debt was previously owned by a third party bank. Mr C said he was in dispute with this bank because he said an unknown ... (2 pages)View decision -
Decision Reference DRN1646866
10 Jul 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr A complains that his motor insurance policy was voided when U K Insurance Limited discovered that his son, Mr B, was the owner and registered keeper of the car following an accident. Mr A is now being pursued for substantial costs arising from the accident.backgroundOur adjudicator... (2 pages)View decision -
Decision Reference DRN3570247
30 May 2017 MBNA Limited Not upheldBanking and creditMr T has complained that MBNA Limited took too long to register a default on his credit card account after he got into financial difficulties.backgroundMr T became unable to make payments on his credit card account. He says he missed payments for a number of months ... (2 pages)View decision
