We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4563 results
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Decision Reference DRN0165268
8 Mar 2018 Complete Cover Group Ltd UpheldInsurance (excluding PPI)Mr T’s unhappy with the way Complete Cover Group Ltd (“CCG”) has administered his motor insurance policy.backgroundMr T called CCG to arrange motor insurance. But unfortunately it arranged the insurance with the incorrect car registration. Mr T was sent the policy ... (3 pages)View decision -
Decision Reference DRN0857597
11 Oct 2013 Skipton Building Society Not upheldBanking and creditMr B complains that Skipton Building Society did not register a legal charge over part of his property when he took out a mortgage. That means that the title to this part of the property is not in his name. Mr B wants the society to register the land in his name.backgroundMr B app... (2 pages)View decision -
Decision Reference DRN6183629
30 Mar 2015 Callcredit Limited Not upheldBanking and creditMrs D complains that Callcredit Limited will not help her to update her credit file to record her correct electoral role information. She says the incorrect details are affecting her ability to obtain credit. backgroundMrs D moved her to her current address on 1 Febru... (2 pages)View decision -
Decision Reference DRN3297247
18 Apr 2016 Xbridge Limited Not upheldInsurance (excluding PPI)W, a limited company, has complained because its buildings insurance policy that was arranged by Xbridge Limited has been cancelled.backgroundThe premium for the policy was to be paid via a credit agreement. What normally happens is that the credit provider pays the... (2 pages)View decision -
Decision Reference DRN6226490
18 Feb 2019 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr K is unhappy with the charges Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (MBFS) asked him to pay when he returned a car at the end of a hire purchase agreement.backgroundMr K acquired a new car from MBFS through a 36 month hire pur... (2 pages)View decision -
Decision Reference DRN-4445767
23 Nov 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4445767 The complaint Miss H complains about difficulties registering Revolut Ltd’s app on a new mobile phone. What happened Miss H has a multi-currency account with Revolut. In January 2023 Miss H changed her mobile phone and attempted to register the Revolut app and access her accoun... (2 pages)View decision -
Decision Reference DRN3201434
23 May 2016 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mr H complained about how CIS General Insurance Limited handled his total loss claim under his motor insurance policy. backgroundAfter Mr H’s car was damaged in an accident, CIS declared it uneconomic to repair and paid Mr H his car’s market value. CIS then sold hi... (2 pages)View decision -
Decision Reference DRN0621293
21 Oct 2014 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr K complains about the way Be Wiser Insurance Services Ltd has administered his motorinsurance policy and about the outstanding balance he has to pay upon its cancellation.backgroundMr K arranged a motor insurance policy through Be Wiser. He was sent the policydocuments. Some months l... (5 pages)View decision -
Decision Reference DRN-2214004
28 Sep 2020 Saga Services Limited UpheldInsuranceDRN-2214004The complaintMr W is unhappy because Saga Services Limited (Saga) updated his car insurance policy with the incorrect vehicle details meaning his car was uninsured. What happenedIn July 2018, Mr W purchased a car insurance policy sold by brokers, Saga. In September 2018, he chan... (4 pages)View decision -
Decision Reference DRN0433995
29 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank Plc has unfairly registered adverse information about him, after his account was used by a third party to carry out a fraudulent cheque transaction. backgroundMr D was approached by a fellow student, whom he had recently met, and persuaded to provide h... (3 pages)View decision
