We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN7258158
27 Apr 2016 British Gas Insurance Limited UpheldInsurance (excluding PPI)Mrs S complains that British Gas Insurance Limited gave her poor service under a home care insurance policy.backgroundMrs S took out a policy. She complained that – when British Gas first visited – it turned off her boiler and said she would have to pay for a new heat... (2 pages)View decision -
Decision Reference DRN6415900
30 Jun 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr R complains that Lloyds Bank PLC plc mis-sold him a regular premium payment protection insurance (PPI) policy.backgroundThis complaint is about a monthly premium PPI policy taken out by Mr R in 2003, in connection with a mortgage. The policy provided cover for Mr R... (2 pages)View decision -
Decision Reference DRN-1465248
17 Sep 2020 Anglian Windows Ltd Not upheldConsumer CreditDRN-1465248The complaintMr P complains on behalf of his father (for whom he holds power of attorney) that an agreement with Anglian Windows Ltd was mis-sold. What happenedMr P discovered that his father took out a loan with Anglian Windows for around £2000 with a total amount repayable of ... (2 pages)View decision -
Decision Reference DRN-3294284
11 Mar 2022 Acorn Insurance & Financial Services Ltd Not upheldInsuranceDRN-3294284 The complaint Mr J has complained about the cancellation of his car insurance policy which Acorn Insurance and Financial Services Limited administered on behalf of the insurer. What happened In July 2021 Mr J informed the broker Acorn of a change of address. Acorn on behalf of ... (2 pages)View decision -
Decision Reference DRN1481788
28 Dec 2018 The Royal Bank of Scotland Plc Not upheldBanking and creditMr F complains that The Royal Bank of Scotland Plc (“RBS”) irresponsibly gave him a loan and is unhappy about the registration of the charge over his property. He wants matters put right.backgroundMr F applied successfully to RBS for a loan in order to buy a busine... (2 pages)View decision -
Decision Reference DRN8816347
7 Jan 2016 HSBC Bank plc Not upheldBanking and creditMrs B complains that HSBC Bank plc did not handle matters properly when told of the Lasting Power of Attorney that she had given. Her complaint is brought on her behalf by her representative, Mr B. background Mrs B gave Mr B a Lasting Power of Attorney (“LPA”) to deal... (2 pages)View decision -
Decision Reference DRN7115541
25 Jun 2013 Cash On Go Limited UpheldBanking and creditMr L complains that Cash On Go Limited (trading as Peachy.co.uk), which I shall call “Peachy”, made excessive checks on his credit record when he took a small short-term loan from it. our initial conclusionsMr L provided us with a copy of his credit record, showing six separate c... (2 pages)View decision -
Decision Reference DRN8480016
20 Jun 2013 Home Retail Group Card Services Limited UpheldBanking and creditMr J complains that Home Retail Group Card Services Limited (trading as Argos Card) (“Argos”) unfairly registered a default against him with credit reference agencies. He also complains of poor communication by Argos when he asked for an explanation and information about his account.bac... (2 pages)View decision -
Decision Reference DRN-3185637
24 Feb 2022 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3185637 The complaint Miss I complains that she was mis-sold an Ultimate Reward Current Account (URCA) in August 2015 by Bank of Scotland plc trading as Halifax (Halifax). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The... (2 pages)View decision -
Decision Reference DRN9141800
16 Nov 2016 One Call Insurance Services Limited Not upheldInsurance (excluding PPI)Mrs S and Miss S have complained that One Call Insurance Services mishandled their claim under their motor policy.backgroundMiss S, a named driver on Mrs S’s policy had an accident on 1 May where the car was written off. During the investigation of their claim, One C... (2 pages)View decision
