We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN4826646
15 Oct 2018 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr G complains that he got poor service from Aviva Insurance Limited after it recorded a fault claim against his motor insurance policy.background In May 2018 Aviva was told by a third party that Mr G’s car had been involved in an accident. The claim was recorded on... (2 pages)View decision -
Decision Reference DRN6339730
21 Aug 2015 EUI Limited Not upheldInsurance (excluding PPI)Mr M complains that EUI Limited, trading as “Bell”, made mistakes in dealing with his request for written proof of his No Claims Discount (NCD).backgroundIn October 2014 Mr M called Bell to ask for written proof of his NCD. This was to give to his new insurer. Althou... (2 pages)View decision -
Decision Reference DRN1706220
12 Nov 2018 Carole Nash Insurance Consultants Ltd Not upheldInsurance (excluding PPI)Mr A has complained that Carole Nash Insurance Consultants Ltd have wrongly recorded an accident on his motor insurance policy documents.backgroundMr A has a ‘Six Wheel’ motor policy, which provides insurance for both his car and his motorbike together and it’s prov... (2 pages)View decision -
Decision Reference DRN-4118957
22 Jun 2023 Black Horse Limited Not upheldConsumer CreditDRN-4118957 The complaint Mr C complains that Black Horse Limited (Black Horse) delayed selling his car under a voluntary termination (VT) agreement. He would like a refund of the money achieved from the sale of his car, adverse information removed from his credit file and compensation fo... (2 pages)View decision -
Decision Reference DRN6334767
11 Jan 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr J isn’t happy with the way AXA Insurance UK Plc dealt with a claim he made on his motor insurance policy.background The driver of a car with a foreign registration plate reversed it into Mr J’s car in June 2014. He then drove off. AXA contacted the Motor In... (2 pages)View decision -
Decision Reference DRN3751780
5 May 2016 Street (UK) Limited Not upheldBanking and creditMr M complains that Street (UK) Limited registered a default on his credit file without any warning.backgroundMr M took a loan with Street for a business start-up. He says that the business was slow to get off the ground and this meant that he could not manage the... (2 pages)View decision -
Decision Reference DRN2140890
23 Oct 2017 The Royal Bank of Scotland Plc Not upheldBanking and creditMrs B complains that The Royal Bank of Scotland Plc (RBS) should’ve registered a default earlier than it did.background Mrs B says a default was registered on her credit file in 2011 for a credit card debt. She says it should’ve been obvious to RBS that she was i... (2 pages)View decision -
Decision Reference DRN3346000
6 Jul 2015 Barclays Bank Plc UpheldBanking and creditMiss A complains about a default which Barclays Bank PLC registered on her credit file. background Miss A disputed petrol transactions on her account in 2012. She had previously lost the card which was used to pay for the petrol purchases. The payments took her acc... (2 pages)View decision -
Decision Reference DRN-2953266
3 Sep 2021 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-2953266 The complaint Mr D complains that TransUnion International UK Limited trading as TransUnion Information Group isn’t correctly reporting his electoral roll information. What happened Mr D registered on the electoral roll at his current address in February 2020. In March 2020 Mr ... (2 pages)View decision -
Decision Reference DRN0458196
4 Jul 2018 Investec Bank PLC Not upheldInvestment and pensionsMr S complains that Investec Bank plc didn’t explain how an annual management charge would be calculated before he invested in a VCT. He also complains that Investec won’t send him a breakdown of the fees he’s been charged.backgroundMr S invested in a VCT in 2010. He... (2 pages)View decision