We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-1431963
30 Jul 2020 WorldPay (UK) Limited Not upheldBanking and PaymentsDRN-1431963 The complaintU is a limited company and complains that WorldPay (UK) Limited (WorldPay) closed its account and withdrew services after it was dissolved due to an administrative error. U also complains that WorldPay declined its application for a new account. What happenedU was... (2 pages)View decision -
Decision Reference DRN9868602
15 May 2018 Astrenska Insurance Limited Not upheldInsurance (excluding PPI)Mr J complains that Astrenska Insurance Limited (“Astrenska”) will not reimburse him (under his home emergency policy) the £160 he incurred in having repairs done to his toilet.backgroundMr J has a home emergency policy with Astrenska. In January 2018 Mr J reported to... (2 pages)View decision -
Decision Reference DRN-2853184
15 Sep 2021 First Underwriting Limited Not upheldInsuranceDRN-2853184 The complaint Mr M complains that First Underwriting Limited should pay his claim on a motor insurance policy. What happened The subject matter of this complaint is a luxury SUV with a “65” registration plate. In October 2019, a dealer supplied the vehicle to Mr M. He had the v... (2 pages)View decision -
Decision Reference DRN4120477
30 Sep 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr B complains that The Royal Bank of Scotland Plc (“RBS”) failed to credit a payment to his credit card which affected his credit profile and in turn his ability to obtain credit elsewhere.Mr B is a director of a limited company and this complaint is linked to a separate complaint by ... (2 pages)View decision -
Decision Reference DRN9619612
27 Mar 2018 Volkswagen Financial Services (UK) Limited UpheldBanking and creditMr G complains that the car he acquired through a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Audi Finance was not of satisfactory quality.backgroundMr G purchased a brand new car in December 2016 and entered into a finance agreemen... (2 pages)View decision -
Decision Reference DRN1813880
18 Feb 2015 Barclays Bank Plc UpheldBanking and creditMr T complains about default information Barclays Bank Plc (trading as Barclaycard) recorded on his credit file in May 2010. He believes the date of default should be recorded earlier, when he first received notification in December 2009. Barclaycard acknowledges that it sent Mr T... (2 pages)View decision -
Decision Reference DRN3203635
8 Feb 2018 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Miss S is un happy with the way Markerstudy Insurance Company Limited has dealt with a claim on her motor insurance policy. backgroundA third party alleged Miss S was involved in an accident in February 2017 with a bus. A passenger on the bus has lodged a personal ... (2 pages)View decision -
Decision Reference DRN2502593
23 Oct 2014 Lloyds Bank PLC Not upheldBanking and creditMr F complains that shortly after opening a business account, Lloyds Bank PLC closed it without explanation or notice. He discovered the closure when he was trying to transfer money to the account. Mr F believes the bank should provide reasons for its decision, and is seeking c... (2 pages)View decision -
Decision Reference DRN3167705
4 Oct 2017 HSBC Bank plc Not upheldBanking and creditMiss K complained that HSBC Bank Plc has failed to send her the right bank card and that it hadn’t resolved problems she had experienced using the Verified by Visa online payment method.backgroundThe bank cardMiss K contacted the bank when she received a bank card th... (2 pages)View decision -
Decision Reference DRN9363056
11 Jan 2018 Covea Insurance plc Not upheldInsurance (excluding PPI)Mrs S is unhappy with the way Covea Insurance plc has settled a claim on her motor insurance policy. backgroundIn December 2016 a third party’s representative contacted Covea alleging Mrs S had hit his vehicle at a roundabout the previous month. Mrs S denied she was in... (2 pages)View decision
