We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
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Decision Reference DRN-3521407
24 Jun 2022 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-3521407 The complaint Mr W complains that Royal & Sun Alliance Insurance plc mishandled a motor insurance policy. Where I refer to RSA, I include employees and others insofar as I hold RSA responsible for their acts or omissions. What happened Mr W was eligible for a vehicle on con... (2 pages)View decision -
Decision Reference DRN-4634873
21 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4634873 The complaint L has complained about U K Insurance Limited’s (UKI) decision to turn down its claim under its Motor Fleet Insurance policy for a stolen vehicle (vehicle M). It’s also unhappy about the way the claim was handled by UKI. L is represented by Mr C, who is a director ... (4 pages)View decision -
Decision Reference DRN-3553535
21 Jun 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3553535 The complaint Mr A complains about the amount Haven Insurance Company Limited (Haven) paid in settlement of his claim after his car was written off, under his motor insurance policy. What happened Mr A contacted Haven in November 2021 to make a claim as he had been involved in ... (4 pages)View decision -
Decision Reference DRN4446466
20 Mar 2019 Barclays Bank UK PLC Not upheldInvestment and pensionsMs T is represented by her solicitor. Her complaint was raised in 2018 and is about Barclays Bank UK PLC. Ms T and her solicitor summarised the complaint as follows: Barclays failed in its obligation to inform Ms T that Amazon shares she purchased around 1998/1999 w... (4 pages)View decision -
Decision Reference DRN5685770
7 Nov 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr B has complained about U K Insurance Limited’s (UKI’s) decision to void his motor insurance policy.backgroundMr B purchased his policy online, through a price comparison website. Midway through the policy term, UKI found discrepancies relating to the information Mr B had provided ... (2 pages)View decision -
Decision Reference DRN3720883
14 Apr 2016 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr A complains that Markerstudy Insurance Company Limited unreasonably settled a claim he made on his motor insurance policy in 2014 against him. He says it won’t pay him for his written-off car and other losses.backgroundMr A was in an accident in November 2014 involvi... (2 pages)View decision -
Decision Reference DRN4056893
6 Jan 2020 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B’s complained that Markerstudy Insurance Company Limited settled a claim against his commercial vehicle policy that wasn’t his fault. backgroundMarkerstudy contacted Mr B to let him know a third party had claimed against his policy. The third party who claimed said their neighbour had ... (2 pages)View decision -
Decision Reference DRN9258669
26 Feb 2019 Sabre Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P and his representative are unhappy that Sabre Insurance Company Limited has declined a claim on his motor insurance policy.backgroundMr P’s car was stolen. He reported it to the police and Sabre. And he gave Sabre one key he said was to his vehicle. Sabre said ... (2 pages)View decision -
Decision Reference DRN1797855
31 Oct 2017 Santander UK Plc Not upheldBanking and creditMrs P has complained Santander UK plc won’t help with problems she’s had with a car. She paid for this with her credit card and has made a claim under section 75 of the Consumer Credit Act 1974.backgroundMrs P bought a car in February. Very soon after there were ... (2 pages)View decision -
Decision Reference DRN6447478
14 Jan 2016 Career Development Finance Limited Not upheldBanking and creditMr L complains that Career Development Finance Limited (CDF) rejected his claim under S 75 Consumer Credit Act 1974 in respect of a training course.background In October 2013 Mr L registered to undertake a training course at a cost of £5,770. This was funded by takin... (2 pages)View decision
