We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
-
Decision Reference DRN-3716422
6 Oct 2022 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3716422 The complaint Mr B complains about the way HSBC UK Bank Plc dealt with his credit card account when he was having difficulty making payments. What happened Mr B has a credit card account with HSBC. Because of the Covid-19 pandemic, his business was struggling and he in turn fou... (2 pages)View decision -
Decision Reference DRN-2748547
17 May 2021 Experian Limited Not upheldConsumer CreditDRN-2748547 The complaint Miss A complains about the monthly charges she’s incurred since signing up to Experian Limited’s Credit Expert service. What happened In 2014 Miss A signed up to the Credit Expert service and has told us she wasn’t aware that, after a free 30 day trial period, she... (2 pages)View decision -
Decision Reference DRN9284570
19 May 2016 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr and Mrs C complain that Allianz Insurance plc mishandled their motor insurance.backgroundMrs C took out a policy in 2015. She was the policyholder and Mr C was a named driver. After renewal of the policy in 2016, they complained that Allianz wouldn’t send them a... (2 pages)View decision -
Decision Reference DRN0567353
18 Dec 2018 Career Finance 4 Trade Skills Limited UpheldBanking and creditMr S complains that Career Finance 4 Trade Skills Limited (“CF4TS”) won’t refund the money he paid for a vocational training course. backgroundIn July 2014 Mr S enrolled on a domestic gas engineer course with an independent training provider. He chose to fund it by ... (4 pages)View decision -
Decision Reference DRN-4979944
27 Feb 2025 Atlantic Money Ltd Not upheldBanking and PaymentsDRN-4979944 The complaint Mr D complains that Atlantic Money Ltd failed to protect him from losing money to a scam. He also complains it failed to take adequate steps to recover his money. What happened The background of this complaint is already known to both parties, so I won’t repeat... (4 pages)View decision -
Decision Reference DRN2798019
14 May 2013 National Westminster Bank Plc UpheldInsurance (excluding PPI)Mr C has complained about a mis-sold card protection insurance policy in 1999 with National Westminster Bank Plc (NatWest). He has said that he does not recall agreeing to the policy. our initial conclusionsOur adjudicator upheld the complaint. She could not find any evide... (2 pages)View decision -
Decision Reference DRN-3024234
9 Mar 2022 RCI Financial Services Limited Not upheldConsumer CreditDRN-3024234 The complaint Miss K complains about the charges she’s been asked to pay by RCI Financial Services Limited (“RCI”) at the end of a car lease. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giv... (2 pages)View decision -
Decision Reference DRN4409081
5 Aug 2014 HSBC Bank plc Not upheldBanking and creditThis complaint is brought by a limited company, J, and is pursued on its behalf by its director Mr B. J complains that HSBC Bank Plc has wrongly introduced charges on its business banking facilities.backgroundJ has maintained business banking facilities with HSBC for many years. HSBC say... (2 pages)View decision -
Decision Reference DRN2612896
25 Jun 2013 Banque PSA Finance Not upheldBanking and creditMr L complains that when he purchased a car from the dealership he was led to believe that he could transfer the conditional sale agreement to a third party and would no longer be liable for the payments. The dealer was acting as an agent for Banque PSA Finance who provided the credit.... (2 pages)View decision -
Decision Reference DRN3048988
5 Sep 2014 MKDP LLP Not upheldBanking and creditMr C complains that MKDP LLP is pursuing him for a debt he does not owe. He also complains that it has wrongly registered a default on his credit file.backgroundMr C’s debt was previously owned by a third party bank. Mr C said he was in dispute with this bank because he said an unknown ... (2 pages)View decision
