We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN7512688
13 Jul 2017 MBNA Limited Not upheldBanking and creditMrs W complains that MBNA Limited should’ve registered a default sooner than it did. She also complains that the default appears to be registered twice.backgroundMrs W got into financial difficulties in 2011 and approached her creditors. She says some of her accoun... (2 pages)View decision -
Decision Reference DRN9141800
16 Nov 2016 One Call Insurance Services Limited Not upheldInsurance (excluding PPI)Mrs S and Miss S have complained that One Call Insurance Services mishandled their claim under their motor policy.backgroundMiss S, a named driver on Mrs S’s policy had an accident on 1 May where the car was written off. During the investigation of their claim, One C... (2 pages)View decision -
Decision Reference DRN-3455143
13 Dec 2022 Curtis Banks Limited Not upheldPensions and AnnuitiesDRN-3455143 The complaint Mr W says Curtis Banks Limited (‘CBL’) is responsible for the delayed transfer (in specie) of his Self-Invested Personal Pension (‘SIPP’), from CBL to Minerva (administered by InvestAcc), between April 2021 and February/March 2022. He claims compensation for finan... (4 pages)View decision -
Decision Reference DRN9347285
29 Sep 2014 American Express Services Europe Limited UpheldBanking and creditMr R complains that American Express Services Europe Limited (Amex) blocked his charge card and then applied a limit where there had previously been none. He also complains that the business has suspended his card and has asked him to repay his outstanding balance.backgroundMr R says that... (2 pages)View decision -
Decision Reference DRN3949488
3 Sep 2019 Barclays Bank UK PLC Not upheldBanking and creditComplaintMr G complains that Barclays Bank UK plc closed his account and registered his name with reference agencies, including CIFAS, the UK’s fraud alert service. BackgroundMr G had a Young Persons Account, with a debit card. In October 2017 three payments totalling just over £1,000 were... (2 pages)View decision -
Decision Reference DRN5825925
7 Feb 2017 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMiss D complains about the service she received from Mercedes Benz Financial Services UK Limited (MBFS) when she wanted to terminate a hire purchase agreement. She says it did not afford her rights which she has under the Consumer Credit Act 1974 (CCA).backgroundIn May ... (2 pages)View decision -
Decision Reference DRN-4095119
3 Aug 2023 Amazon Payments UK Limited Not upheldBanking and PaymentsDRN-4095119 The complaint Mr C complains that Amazon Payments UK Limited (APUK) won’t close his account and release the funds that belong to him. What happened Mr C says that on 26 March 2020, APUK suspended his seller account for high pricing and keeping his funds on hold when all items t... (2 pages)View decision -
Decision Reference DRN2798019
14 May 2013 National Westminster Bank Plc UpheldInsurance (excluding PPI)Mr C has complained about a mis-sold card protection insurance policy in 1999 with National Westminster Bank Plc (NatWest). He has said that he does not recall agreeing to the policy. our initial conclusionsOur adjudicator upheld the complaint. She could not find any evide... (2 pages)View decision -
Decision Reference DRN-3024234
9 Mar 2022 RCI Financial Services Limited Not upheldConsumer CreditDRN-3024234 The complaint Miss K complains about the charges she’s been asked to pay by RCI Financial Services Limited (“RCI”) at the end of a car lease. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giv... (2 pages)View decision -
Decision Reference DRN3762687
17 Jul 2017 G3 Remarketing Limited Not upheldBanking and creditMrs G complains that G3 Remarketing Limited have overcharged her in relation to damage to a vehicle that she returned to them under a hire purchase agreement.background Mrs G bought a car under a hire purchase agreement with another company. Under the terms of that ag... (2 pages)View decision
