We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN7451876
12 Jul 2017 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Mr U is unhappy that Admiral Insurance Company Limited turned down a claim he made on his motor insurance after his car was stolen.backgroundMr U bought a used car in November 2016. He insured the car with Admiral. A few days later, it was stolen so he made a claim. T... (2 pages)View decision -
Decision Reference DRN1646866
10 Jul 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr A complains that his motor insurance policy was voided when U K Insurance Limited discovered that his son, Mr B, was the owner and registered keeper of the car following an accident. Mr A is now being pursued for substantial costs arising from the accident.backgroundOur adjudicator... (2 pages)View decision -
Decision Reference DRN-3455143
13 Dec 2022 Curtis Banks Limited Not upheldPensions and AnnuitiesDRN-3455143 The complaint Mr W says Curtis Banks Limited (‘CBL’) is responsible for the delayed transfer (in specie) of his Self-Invested Personal Pension (‘SIPP’), from CBL to Minerva (administered by InvestAcc), between April 2021 and February/March 2022. He claims compensation for finan... (4 pages)View decision -
Decision Reference DRN3842540
17 Nov 2014 Nationwide Building Society Not upheldPayment protection insurance (PPI)and backgroundMr and Mrs B complain Nationwide Building Society (‘Nationwide’) mis-sold Payment Protection Insurance (‘PPI’) with a mortgage in May 2007. Our adjudicator didn’t think the policy had been mis-sold and didn’t uphold the complaint. Mr and Mrs B don’t agree with the adjudic... (2 pages)View decision -
Decision Reference DRN5278046
12 Sep 2018 Equifax Limited Not upheldBanking and creditMr O complains that Equifax Limited haven’t updated his address as he had asked them to. backgroundMr O says he tried to update his address as Equifax was holding inaccurate details. He sent a ‘Certificate of Electoral Registration’ to Equifax showing his full address,... (2 pages)View decision -
Decision Reference DRN2528462
17 Apr 2020 Pinnacle Insurance Plc UpheldInsurance (excluding PPI)Miss G has complained that Pinnacle Insurance Plc wrongly held her named driver at fault for a claim made by another driver under her motor policy.backgroundAnother driver claimed that Miss G’s named driver caused damage to their car in October 2015 so this other driver made a claim to Pin... (2 pages)View decision -
Decision Reference DRN-2595382
23 Apr 2021 Southern Rock Insurance Company Not upheldInsuranceDRN-2595382 The complaint Mr E has complained about the final settlement offer Southern Rock Insurance Company paid him after he made a claim on his commercial vehicle insurance policy after his van was stolen. Reference to Southern Rock includes its agents. What happened Mr E holds a comm... (2 pages)View decision -
Decision Reference DRN4962572
29 Apr 2016 Liverpool Victoria Insurance Company Limited UpheldInsurance (excluding PPI)Mr M complains that Liverpool Victoria Insurance Company Limited (“LV”) wrongly recorded an accident against his name on a central insurance database (“CUE”). That led to higher insurance premiums for him with his new insurer.background The accident took place on 11 Apri... (2 pages)View decision -
Decision Reference DRN3601516
7 Aug 2018 BARCLAYS INVESTMENT SOLUTIONS LIMITED Not upheldInvestment and pensionsMr and Mrs W complain that Barclays Investment Solutions Limited (‘Barclays’) didn’t send them the correct documents to enable them to vote at a shareholders’ annual general meeting (AGM).backgroundBarclays are the nominee shareholder for shares that Mr and Mrs W hold in... (2 pages)View decision -
Decision Reference DRN8730595
2 Feb 2016 Clydesdale Financial Services Limited Not upheldBanking and creditMrs P complains that she was mis-sold a caravan which she got under a conditional sale agreement with Clydesdale Financial Services Limited (trading as Barclays Partner Finance). background Mrs P got the caravan in 2013. The agreement says it has a registration date in 2... (2 pages)View decision
