We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-5433507
28 Mar 2025 U K Insurance Limited Not upheldInsuranceDRN-5433507 The complaint Mr W complains about how his insurer, U K Insurance Limited (UKI) valued his vehicle as a total loss following a collision. Any reference to UKI in this decision includes their agents. What happened In June 2024 Mr W’s vehicle, being driven by his wife, was h... (6 pages)View decision -
Decision Reference DRN3761857
9 Dec 2016 Nationwide Building Society Not upheldBanking and creditMs T complains that Nationwide Building Society deducted tax from her savings account even though she had signed a tax exemption form. She wants Nationwide to refund her the tax deducted and she wants it to give her an assurance that its internal processes have been cha... (2 pages)View decision -
Decision Reference DRN7451876
12 Jul 2017 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Mr U is unhappy that Admiral Insurance Company Limited turned down a claim he made on his motor insurance after his car was stolen.backgroundMr U bought a used car in November 2016. He insured the car with Admiral. A few days later, it was stolen so he made a claim. T... (2 pages)View decision -
Decision Reference DRN-2164142
15 Sep 2020 Curve OS Limited Not upheldBanking and PaymentsDRN-2164142The complaintMr L complains that Curve 1 Limited didn’t treat him fairly when it failed to take a verification payment from a card he was trying to set up for use with the Curve electronic wallet app. What happenedMr L tried to register one of his bank cards for use with the Cur... (2 pages)View decision -
Decision Reference DRN8014830
8 May 2014 Barclays Bank Plc Not upheldBanking and creditMiss E complains that Barclays Bank Plc failed to give her proper notification that it intended to place default markers on her credit file. backgroundMiss E faced financial difficulties in 2009 and exceeded her overdraft limit on two accounts she held with Barclays. The bank sent Miss ... (2 pages)View decision -
Decision Reference DRN7196099
13 Mar 2017 Old Mutual Wealth Life Assurance Limited Not upheldInvestment and pensionsMr H complains Old Mutual Wealth Life Assurance Limited failed to t e ll him 11 of his policies were set to mature so he could extend them. As a result he’s lost out on tax benefits which can’t be restored.backgroundAn adjudicator at this service felt Old Mutual’... (2 pages)View decision -
Decision Reference DRN-3261690
30 Jun 2022 FCA Automotive Services UK Ltd Not upheldConsumer CreditDRN-3261690 The complaint Mr S complains that a vehicle he has been financing through an agreement with FCA Automotive Services UK Ltd (“FCA”) was misrepresented to him. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I... (2 pages)View decision -
Decision Reference DRN8480016
20 Jun 2013 Home Retail Group Card Services Limited UpheldBanking and creditMr J complains that Home Retail Group Card Services Limited (trading as Argos Card) (“Argos”) unfairly registered a default against him with credit reference agencies. He also complains of poor communication by Argos when he asked for an explanation and information about his account.bac... (2 pages)View decision -
Decision Reference DRN-3185637
24 Feb 2022 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3185637 The complaint Miss I complains that she was mis-sold an Ultimate Reward Current Account (URCA) in August 2015 by Bank of Scotland plc trading as Halifax (Halifax). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The... (2 pages)View decision -
Decision Reference DRN-1465248
17 Sep 2020 Anglian Windows Ltd Not upheldConsumer CreditDRN-1465248The complaintMr P complains on behalf of his father (for whom he holds power of attorney) that an agreement with Anglian Windows Ltd was mis-sold. What happenedMr P discovered that his father took out a loan with Anglian Windows for around £2000 with a total amount repayable of ... (2 pages)View decision
