We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4927 results
-
Decision Reference DRN-4218008
7 Jul 2023 Cofunds Limited Not upheldInvestmentsDRN-4218008 The complaint Mrs G complains about the service provided by Cofunds Limited (trading as Aegon) during the process of arranging the re-registration of her Stocks and Shares Individual Savings Account (‘ISA’) and General Investment Account (‘GIA’) with a new provider (whom I’ll c... (5 pages)View decision -
Decision Reference DRN4366537
12 Jun 2017 Financial Administration Services Limited UpheldInvestment and pensionsMr C is complaining about Financial Administration Services Limited (trading as Fidelity) because it cashed some of his investments when he applied to transfer them from another platform, rather than transferring them in-specie as he requested.background In 2016, Mr C... (6 pages)View decision -
Decision Reference DRN3700278
19 Dec 2014 Lloyds Bank PLC Not upheldBanking and creditMr E complains, on behalf of an organisation B, that Lloyds Bank plc (trading as TSB) didn’t transfer B’s account to TSB Bank plc as agreed. And B can’t use its local branch as a result. backgroundIn 2013 Lloyds TSB plc carried out a major re-structure to de-merge and create a ne... (2 pages)View decision -
Decision Reference DRN0716330
23 Sep 2014 Aviva Insurance Limited UpheldInsurance (excluding PPI)Mrs A complains about the way in which Aviva Insurance Limited handled a claim she made under her motor policy after her car was involved in a collision. She would like to be properly compensated for the problems she experienced as a result of Aviva’s delay and its failure to tell he... (2 pages)View decision -
Decision Reference DRN2504955
30 Nov 2015 Barclays Bank Plc Not upheldBanking and creditMr and Mrs B have complained that Barclays Bank Plc lost the title deeds to their property. They are asking Barclays to pay to have the deeds reinstated.our initial conclusionsOur adjudicator noted Barclays had offered £300 compensation to Mr and Mrs B for any trouble ... (2 pages)View decision -
Decision Reference DRN8174877
22 Jan 2014 FirstRand Bank Limited UpheldBanking and creditMr A complains about a car he bought through a hire purchase agreement with FirstRand Bank Limited. He says the car was sold to him with a number of faults which meant the car was illegal and could not be driven. There were also problems with the registration papers for the car and the... (10 pages)View decision -
Decision Reference DRN1887939
21 Nov 2019 Lloyds Bank PLC Not upheldBanking and creditMrs P has complained that Lloyds Bank PLC is unreasonably refusing her access to money in her account. Lloyds has asked Mrs P to provide certain information, but Mrs P thinks Lloyds’ request is unreasonable. backgroundA large sum of money was paid into Mrs P’s account. Lloyds told Mrs P it... (2 pages)View decision -
Decision Reference DRN8091970
13 Jun 2016 UK Insurance Limited UpheldInsurance (excluding PPI)Mr D has complained about U K Insurance Limited. He isn’t happy that they incorrectly recorded his car registration number on his motor insurance policy, resulting in him almost being charged with driving without insurance.backgroundThree months after taking out his m... (2 pages)View decision -
Decision Reference DRN7782654
27 Aug 2013 Bank of Scotland Plc Not upheldBanking and creditMiss E complains that Bank of Scotland plc (trading as Halifax) (“Halifax”) failed to note her change of address, resulting in a default registration being made about her debt, without her knowledge.our initial conclusionsHalifax said the default notice had been sent to the addr... (2 pages)View decision -
Decision Reference DRN-5280182
22 Jan 2025 Haven Insurance Company Limited Not upheldInsuranceDRN-5280182 The complaint Mr A complains that Haven Insurance Company Limited (Haven) has recorded a fault claim against his taxi insurance policy. What happened Mr A had a taxi insurance policy with Haven which covered a vehicle he was using as a taxi. In December 2022 the insured ve... (2 pages)View decision