We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
-
Decision Reference DRN-5520045
7 May 2025 Barclays Bank Plc Not upheldInvestmentsDRN-5520045 The complaint Mr L complains Barclays Bank Plc (‘Barclays’) delayed the transfer of his Stocks and Shares ISA causing him financial loss. Mr L had also referred a complaint about the other firm involved in his ISA transfer to our service but at the time didn’t ask for an Om... (8 pages)View decision -
Decision Reference DRN7251616
6 Sep 2019 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr J has complained that U K Insurance Limited (UKI) didn’t pay a fair market value for hiscar, when he made a claim under his car insurance policy.backgroundMr J made a claim to his insurer UKI, following an accident where his car was written off. UKI agreed to settle this by paying Mr J ... (2 pages)View decision -
Decision Reference DRN0871368
11 Mar 2018 Tradex Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D has complained that Tradex Insurance Company Limited have turned down his claim under his fleet car insurance policy following the theft of his car.backgroundMr D’s brother bought this car on 19 July 2017, for just under £13,000.00. The receipt and the V5C logboo... (2 pages)View decision -
Decision Reference DRN-1431963
30 Jul 2020 WorldPay (UK) Limited Not upheldBanking and PaymentsDRN-1431963 The complaintU is a limited company and complains that WorldPay (UK) Limited (WorldPay) closed its account and withdrew services after it was dissolved due to an administrative error. U also complains that WorldPay declined its application for a new account. What happenedU was... (2 pages)View decision -
Decision Reference DRN1017400
29 Jan 2015 Aviva Insurance Limited UpheldInsurance (excluding PPI)Ms B complains that Aviva Insurance Limited misled her into thinking that, after her car was damaged in an accident, the only outlay she would have would be the £150 excess on her motor insurance policy. backgroundMs B’s left her car parked near her workplace when another car hit it. A ... (2 pages)View decision -
Decision Reference DRN-3577352
19 Jul 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3577352 The complaint Mr W complains that Lloyds Bank PLC (“Lloyds”) set up the “Save the Change” service on his account without his knowledge and that payments have been made to a third party for an extended period of time. What happened Mr W discovered that a Save the Change service ... (2 pages)View decision -
Decision Reference DRN4616199
3 Sep 2015 Santander UK Plc Not upheldBanking and creditMs C complains that the registration of her details on the CIFAS database by Santander UK Plc is unfair.backgroundMs C had a mortgage with Santander. Because of what Santander thought was suspicious activity on her account, it registered a fraud record against her ... (2 pages)View decision -
Decision Reference DRN8046496
11 Feb 2016 HSBC Bank plc Not upheldBanking and creditMr H complains that HSBC Bank Plc unfairly registered a default on his bank account.backgroundIn September 2014 the overdraft on Mr H’s account was removed as Mr H had failed to make credits to his account despite warning letters. Mr H complains that despite makin... (2 pages)View decision -
Decision Reference DRN1058764
11 Sep 2019 TTR PT Limited Not upheldBanking and creditMr D complains that he hasn’t received the support he should have on the training course he paid for through a fixed sum loan agreement with TTR PT Limited. backgroundMr D entered into a loan agreement with TTR PT in May 2017 to pay for a training course. He says that when he signed up for... (2 pages)View decision -
Decision Reference DRN9917303
27 Jun 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr T complains that Lloyds TSB Bank plc (trading as Lloyds TSB)has not provided him with a copy of his signed credit agreement, and that his agreement is therefore unenforceable. He also said that the bank did not tell him that it would record his reduced repayment arrangement ... (2 pages)View decision
