We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN-2923108
15 Aug 2022 Admiral Insurance Company Limited Not upheldInsuranceDRN-2923108 The complaint Mr C has complained that Admiral Insurance Company Limited declined a theft claim he made under his car insurance policy. What happened Mr C said his car was given to him as a gift from his parents. The V5 registration document was in the name of a family motor tr... (2 pages)View decision -
Decision Reference DRN-3655876
23 Sep 2022 PayPal (Europe) Sarl et Cie SCA Not upheldBanking and PaymentsDRN-3655876 The complaint Mr H complains that PayPal (Europe) Sarl et Cie SCA (PayPal) have provided his contact details to a third party putting his security at risk. What happened Mr H said after making a purchase with PayPal his address and telephone details were sent to the seller. And... (2 pages)View decision -
Decision Reference DRN0702839
26 Jul 2017 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr H says Bank of Scotland Plc (“BoS”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr H bought the policy in 2002 at the same time as taking out a credit card. Our adjudicator didn’t uphold the complaint. Mr H disagreed with the adjudicator’... (2 pages)View decision -
Decision Reference DRN5303027
10 May 2016 Barclays Bank Trust Company Limited Not upheldInvestment and pensionsMs C complains as the beneficiary under a trust where Barclays Bank Trust Company Limited is acting as the trustee. Ms C says Barclays delayed distributing the trust assets to her. She also complains about the costs associated with winding up the trust.backgroundMs C’... (2 pages)View decision -
Decision Reference DRN6992652
16 Mar 2016 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr E complains that Zenith Insurance plc voided his motor insurance policy and didn’t cover a claim he made on it.backgroundMr E’s son, “Mr E2”, was a named driver on the policy and was driving the car when it collided with another vehicle. The car was written off ... (2 pages)View decision -
Decision Reference DRN7541950
3 Jan 2019 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1997. Mrs R says Bank of Scotland plc (‘BOS’) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonabl... (2 pages)View decision -
Decision Reference DRN1017400
29 Jan 2015 Aviva Insurance Limited UpheldInsurance (excluding PPI)Ms B complains that Aviva Insurance Limited misled her into thinking that, after her car was damaged in an accident, the only outlay she would have would be the £150 excess on her motor insurance policy. backgroundMs B’s left her car parked near her workplace when another car hit it. A ... (2 pages)View decision -
Decision Reference DRN1058764
11 Sep 2019 TTR PT Limited Not upheldBanking and creditMr D complains that he hasn’t received the support he should have on the training course he paid for through a fixed sum loan agreement with TTR PT Limited. backgroundMr D entered into a loan agreement with TTR PT in May 2017 to pay for a training course. He says that when he signed up for... (2 pages)View decision -
Decision Reference DRN8046496
11 Feb 2016 HSBC Bank plc Not upheldBanking and creditMr H complains that HSBC Bank Plc unfairly registered a default on his bank account.backgroundIn September 2014 the overdraft on Mr H’s account was removed as Mr H had failed to make credits to his account despite warning letters. Mr H complains that despite makin... (2 pages)View decision -
Decision Reference DRN-3577352
19 Jul 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3577352 The complaint Mr W complains that Lloyds Bank PLC (“Lloyds”) set up the “Save the Change” service on his account without his knowledge and that payments have been made to a third party for an extended period of time. What happened Mr W discovered that a Save the Change service ... (2 pages)View decision
