We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
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Decision Reference DRN8435188
7 Jun 2017 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs N complain that the card registration service provided through Lloyds Bank Plc made several errors. They want a guarantee that mistakes will not be made in the future and compensation for the trouble and worry caused to them. I’ll mainly refer to Mr N as ... (2 pages)View decision -
Decision Reference DRN1958950
24 May 2016 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr G complains that Ageas Insurance Limited mishandled his claim on a motor insurance policy.backgroundMr G was involved in an accident in which his car was damaged. Ageas said it was beyond economic repair. Mr G complained that his insurer sold the car to someone e... (3 pages)View decision -
Decision Reference DRN-4354334
20 Dec 2023 esure Insurance Limited Not upheldInsuranceDRN-4354334 The complaint Mr A complains that esure Insurance Limited (‘Esure’) unfairly settled a third party’s motor insurance claim and decided he was at fault for an alleged accident. What happened Mr A had a fully comprehensive motor insurance policy with Esure. In April 2023, Mr A’s ... (2 pages)View decision -
Decision Reference DRN9771767
27 Dec 2017 UCB Home Loans Corporation Ltd Not upheldBanking and creditMr O complains that UCB Home Loans Corporation Ltd sold his property was too little after it repossessed it. He wants matters put right.backgroundMr O had a buy-to-let mortgage with UCB but got into arrears. UCB repossessed the property and later sold it in an auct... (2 pages)View decision -
Decision Reference DRN3575963
28 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr S complains that Barclays Bank PLC wrongly reported that he had made a fraudulent account application. This has affected his ability to borrow elsewhere.backgroundMr S applied for a business account with Barclays in 2012. He was asked to give details of all the pro... (2 pages)View decision -
Decision Reference DRN-2853184
15 Sep 2021 First Underwriting Limited Not upheldInsuranceDRN-2853184 The complaint Mr M complains that First Underwriting Limited should pay his claim on a motor insurance policy. What happened The subject matter of this complaint is a luxury SUV with a “65” registration plate. In October 2019, a dealer supplied the vehicle to Mr M. He had the v... (2 pages)View decision -
Decision Reference DRN1813880
18 Feb 2015 Barclays Bank Plc UpheldBanking and creditMr T complains about default information Barclays Bank Plc (trading as Barclaycard) recorded on his credit file in May 2010. He believes the date of default should be recorded earlier, when he first received notification in December 2009. Barclaycard acknowledges that it sent Mr T... (2 pages)View decision -
Decision Reference DRN4120477
30 Sep 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr B complains that The Royal Bank of Scotland Plc (“RBS”) failed to credit a payment to his credit card which affected his credit profile and in turn his ability to obtain credit elsewhere.Mr B is a director of a limited company and this complaint is linked to a separate complaint by ... (2 pages)View decision -
Decision Reference DRN9868602
15 May 2018 Astrenska Insurance Limited Not upheldInsurance (excluding PPI)Mr J complains that Astrenska Insurance Limited (“Astrenska”) will not reimburse him (under his home emergency policy) the £160 he incurred in having repairs done to his toilet.backgroundMr J has a home emergency policy with Astrenska. In January 2018 Mr J reported to... (2 pages)View decision -
Decision Reference DRN3203635
8 Feb 2018 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Miss S is un happy with the way Markerstudy Insurance Company Limited has dealt with a claim on her motor insurance policy. backgroundA third party alleged Miss S was involved in an accident in February 2017 with a bus. A passenger on the bus has lodged a personal ... (2 pages)View decision
