We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
-
Decision Reference DRN3949488
3 Sep 2019 Barclays Bank UK PLC Not upheldBanking and creditComplaintMr G complains that Barclays Bank UK plc closed his account and registered his name with reference agencies, including CIFAS, the UK’s fraud alert service. BackgroundMr G had a Young Persons Account, with a debit card. In October 2017 three payments totalling just over £1,000 were... (2 pages)View decision -
Decision Reference DRN5825925
7 Feb 2017 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMiss D complains about the service she received from Mercedes Benz Financial Services UK Limited (MBFS) when she wanted to terminate a hire purchase agreement. She says it did not afford her rights which she has under the Consumer Credit Act 1974 (CCA).backgroundIn May ... (2 pages)View decision -
Decision Reference DRN-4095119
3 Aug 2023 Amazon Payments UK Limited Not upheldBanking and PaymentsDRN-4095119 The complaint Mr C complains that Amazon Payments UK Limited (APUK) won’t close his account and release the funds that belong to him. What happened Mr C says that on 26 March 2020, APUK suspended his seller account for high pricing and keeping his funds on hold when all items t... (2 pages)View decision -
Decision Reference DRN9347285
29 Sep 2014 American Express Services Europe Limited UpheldBanking and creditMr R complains that American Express Services Europe Limited (Amex) blocked his charge card and then applied a limit where there had previously been none. He also complains that the business has suspended his card and has asked him to repay his outstanding balance.backgroundMr R says that... (2 pages)View decision -
Decision Reference DRN5842826
11 Sep 2018 Equifax Limited Not upheldBanking and creditMr B complains that Equifax Ltd didn’t protect his personal details.background Equifax’s parent company was the subject of a cyber-attack. The attackers gained access to Mr B’s name, date of birth and phone number. Equifax accepted that Mr B could be exposed to cold ca... (2 pages)View decision -
Decision Reference DRN6794975
2 Mar 2017 TSB Bank plc UpheldBanking and creditMr W and Mr B complain about their account opening experience with TSB Bank Plc and the subsequent handling of their complaint.Mr W brings this complaint on behalf of himself and Mr B.backgroundMr W and Mr B attended a branch of TSB in order to open a joint account ... (2 pages)View decision -
Decision Reference DRN1704928
18 Jun 2014 Clydesdale Bank Plc Not upheldBanking and creditMrs F complains that Clydesdale Bank PLC (trading as Yorkshire Bank) has lost the title deeds to a property she owns.background Mrs F held a mortgage with Yorkshire Bank which was redeemed in 2008. In late 2013 Mrs F asked Yorkshire Bank to remove the charge it held on the property and t... (2 pages)View decision -
Decision Reference DRN0913224
1 Aug 2014 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr Z complains that Liverpool Victoria Insurance Company Limited mishandled a third party’s claim on his motor insurance policy.backgroundMr Z was involved in an incident with a third party at a filling station. Some CCTV images were available. LV decided that Mr Z was at fault and it s... (2 pages)View decision -
Decision Reference DRN0074661
5 Aug 2014 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs V and Miss L complain that Admiral Insurance Company Limited (trading as Diamond) was wrong to pay a third party personal injury claim, made against Miss L’s motor insurance policy, after she collided with another car.backgroundIn April 2013, Miss L was involved in a low speed tr... (2 pages)View decision -
Decision Reference DRN9155511
30 Jul 2013 Banque PSA Finance Not upheldBanking and creditWith the assistance of a relative, Mrs J complains that a car she obtained on a contract hire agreement through Banque PSA Finance was not new (as ordered) as it had over 600 miles on the clock and had 80% of the bodywork scratched.background The car was originally delivered to the wro... (2 pages)View decision
