We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN1849838
8 Nov 2013 Standard Life Savings Limited Not upheldInvestment and pensionsMr R’s complaint, in summary, is about the time taken by Standard Life Savings Limited to transfer funds from a SIGMA account to a Fundzone account both with Standard Life. He says that he suffered financial losses and missed an ISA deadline as a result of the delay.backgroundMr R wa... (2 pages)View decision -
Decision Reference DRN3309838
19 Nov 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs S have complained that National Westminster Bank Plc (NatWest) told them that they should keep their Advantage Gold account each time they had an account review. They don’t think this was in their best interests. Mr and Mrs S paid a monthly fee for the acco... (2 pages)View decision -
Decision Reference DRN2504726
17 Feb 2016 Santander UK Plc Not upheldBanking and creditMr C complains that Santander UK Plc unfairly recorded a default on his credit file without warning.backgroundMr C had an overdrawn current account with Santander. Santander says that, because of the length of time the overdraft debt had been outstanding, it closed the ac... (2 pages)View decision -
Decision Reference DRN-2100675
18 Sep 2020 Nationwide Building Society Not upheldBanking and PaymentsDRN-2100675The complaintMr Y, on behalf of Mrs Y, complains about how Nationwide Building Society has dealt with the Power of Attorney (PoA) that was registered on her account. What happenedMr Y says a PoA was registered on Mrs Y’s account in around 2016 having been previously registered w... (2 pages)View decision -
Decision Reference DRN3996837
25 May 2017 TSB Bank plc Not upheldBanking and creditMiss R complains that the TSB Bank plc failed to register her late mother’s power of attorney on her mother’s account in good time. She wants at least half of the cost of setting it up.backgroundIt appears that Miss R’s mother had asked for a power of attorney (‘P... (2 pages)View decision -
Decision Reference DRN-2222631
18 Jun 2021 Menage Pantano Limited Not upheldConsumer CreditDRN-2222631 The complaint Mr G complains about the way that a training course, provided by Menage Pantano Limited, trading as New Trades Career, was sold to him. What happened Mr G registered for a training course in September 2019 and he entered into a fixed sum loan agreement with a fina... (2 pages)View decision -
Decision Reference DRN-4340340
29 Nov 2023 Mulsanne Insurance Company Limited Not upheldInsuranceDRN-4340340 The complaint Mrs H complains that Mulsanne Insurance Company Limited should pay her claim on her motor insurance policy. What happened The subject matter of the claim and the complaint is a luxury sports utility vehicle, first registered in 2020. Mrs H had acquired the vehicle... (2 pages)View decision -
Decision Reference DRN-3147951
24 Nov 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3147951 The complaint Mr S is a sole trader. He complains that Barclays Bank UK PLC wrongly declined his application for a Bounce Back Loan. What happened Mr S was an existing personal customer of Barclays and approached the bank for a Bounce Back Loan. Barclays declined Mr S’s request... (4 pages)View decision -
Decision Reference DRN0458196
4 Jul 2018 Investec Bank PLC Not upheldInvestment and pensionsMr S complains that Investec Bank plc didn’t explain how an annual management charge would be calculated before he invested in a VCT. He also complains that Investec won’t send him a breakdown of the fees he’s been charged.backgroundMr S invested in a VCT in 2010. He... (2 pages)View decision -
Decision Reference DRN7727188
20 May 2014 The Society of Lloyd's Not upheldInsurance (excluding PPI)summary of complaintMr R is unhappy as underwriters at The Society of Lloyd’s rejected a claim under his malpractice insurance. He is also unhappy as underwriters did not give him run-off cover. background to complaintMr R used the services of a solicitor for representation at a hea... (2 pages)View decision