We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4395 results
-
Decision Reference DRN3601516
7 Aug 2018 BARCLAYS INVESTMENT SOLUTIONS LIMITED Not upheldInvestment and pensionsMr and Mrs W complain that Barclays Investment Solutions Limited (‘Barclays’) didn’t send them the correct documents to enable them to vote at a shareholders’ annual general meeting (AGM).backgroundBarclays are the nominee shareholder for shares that Mr and Mrs W hold in... (2 pages)View decision -
Decision Reference DRN-5343799
17 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5343799 The complaint Mrs H complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds she lost when she fell victim to investment scams. What happened Mrs H’s professional representative wrote to Barclays in May 2024 and said that between May 2020 and December 2022... (2 pages)View decision -
Decision Reference DRN5278046
12 Sep 2018 Equifax Limited Not upheldBanking and creditMr O complains that Equifax Limited haven’t updated his address as he had asked them to. backgroundMr O says he tried to update his address as Equifax was holding inaccurate details. He sent a ‘Certificate of Electoral Registration’ to Equifax showing his full address,... (2 pages)View decision -
Decision Reference DRN3842540
17 Nov 2014 Nationwide Building Society Not upheldPayment protection insurance (PPI)and backgroundMr and Mrs B complain Nationwide Building Society (‘Nationwide’) mis-sold Payment Protection Insurance (‘PPI’) with a mortgage in May 2007. Our adjudicator didn’t think the policy had been mis-sold and didn’t uphold the complaint. Mr and Mrs B don’t agree with the adjudic... (2 pages)View decision -
Decision Reference DRN-2595382
23 Apr 2021 Southern Rock Insurance Company Not upheldInsuranceDRN-2595382 The complaint Mr E has complained about the final settlement offer Southern Rock Insurance Company paid him after he made a claim on his commercial vehicle insurance policy after his van was stolen. Reference to Southern Rock includes its agents. What happened Mr E holds a comm... (2 pages)View decision -
Decision Reference DRN8730595
2 Feb 2016 Clydesdale Financial Services Limited Not upheldBanking and creditMrs P complains that she was mis-sold a caravan which she got under a conditional sale agreement with Clydesdale Financial Services Limited (trading as Barclays Partner Finance). background Mrs P got the caravan in 2013. The agreement says it has a registration date in 2... (2 pages)View decision -
Decision Reference DRN-4421808
26 Oct 2023 First Central Insurance Management Limited UpheldInsuranceDRN-4421808 The complaint Mr M has complained that First Central Insurance Management Limited is pursuing him for a debt for a car insurance policy Mr M says he didn’t set up. He is unhappy that First Central acknowledges two other policies were set up fraudulently, but not a third policy.... (4 pages)View decision -
Decision Reference DRN-3711848
21 Nov 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3711848 The complaint Mr B is complaining about delays in transferring his individual savings account (ISA), self- invested pension plan (SIPP) and trading account from another provider (Company A) to Interactive Investor Services Limited (IISL). What happened In late April 2021, Mr B ... (4 pages)View decision -
Decision Reference DRN-3989929
19 May 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3989929 The complaint Mr H complains that Starling Bank Limited withheld funds and registered information about him with the UK’s fraud database CIFAS. What happened Mr H had an account with Starling. In October 2020, Mr H received a payment from a third party. In November 2020 Mr H re... (4 pages)View decision -
Decision Reference DRN-4954585
23 Sep 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4954585 The complaint Mr H complains about poor service provided by National Savings and Investments (‘NS&I’) when he had difficulties accessing his account online and subsequently when he wanted to withdraw his money. What happened In January 2024, Mr H contacted NS&I with... (4 pages)View decision
