We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN1058764
11 Sep 2019 TTR PT Limited Not upheldBanking and creditMr D complains that he hasn’t received the support he should have on the training course he paid for through a fixed sum loan agreement with TTR PT Limited. backgroundMr D entered into a loan agreement with TTR PT in May 2017 to pay for a training course. He says that when he signed up for... (2 pages)View decision -
Decision Reference DRN9917303
27 Jun 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr T complains that Lloyds TSB Bank plc (trading as Lloyds TSB)has not provided him with a copy of his signed credit agreement, and that his agreement is therefore unenforceable. He also said that the bank did not tell him that it would record his reduced repayment arrangement ... (2 pages)View decision -
Decision Reference DRN-3577352
19 Jul 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3577352 The complaint Mr W complains that Lloyds Bank PLC (“Lloyds”) set up the “Save the Change” service on his account without his knowledge and that payments have been made to a third party for an extended period of time. What happened Mr W discovered that a Save the Change service ... (2 pages)View decision -
Decision Reference DRN-1431963
30 Jul 2020 WorldPay (UK) Limited Not upheldBanking and PaymentsDRN-1431963 The complaintU is a limited company and complains that WorldPay (UK) Limited (WorldPay) closed its account and withdrew services after it was dissolved due to an administrative error. U also complains that WorldPay declined its application for a new account. What happenedU was... (2 pages)View decision -
Decision Reference DRN0871368
11 Mar 2018 Tradex Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D has complained that Tradex Insurance Company Limited have turned down his claim under his fleet car insurance policy following the theft of his car.backgroundMr D’s brother bought this car on 19 July 2017, for just under £13,000.00. The receipt and the V5C logboo... (2 pages)View decision -
Decision Reference DRN7251616
6 Sep 2019 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr J has complained that U K Insurance Limited (UKI) didn’t pay a fair market value for hiscar, when he made a claim under his car insurance policy.backgroundMr J made a claim to his insurer UKI, following an accident where his car was written off. UKI agreed to settle this by paying Mr J ... (2 pages)View decision -
Decision Reference DRN5456807
5 Jun 2018 esure Insurance Limited Not upheldInsurance (excluding PPI)Mr T has complained that esure Insurance Limited didn’t pay him a fair market value for his car when he made a claim under his car insurance policy.backgroundMr T was involved in an incident and he made a claim to his insurer, esure. esure said that Mr T’s car wasn... (2 pages)View decision -
Decision Reference DRN-4819641
5 Aug 2024 esure Insurance Limited Not upheldInsuranceDRN-4819641 The complaint Mr P has complained about the valuation esure Insurance Limited trading as Sheilas’ wheels paid for his car when it settled his claim under his car insurance policy. What happened Mr P made a claim to his insurer esure following an incident where his car was d... (2 pages)View decision -
Decision Reference DRN0997202
19 May 2015 UK Insurance Limited UpheldInsurance (excluding PPI)Mr S complains UK Insurance Limited (“UKI”) were unable to provide him with a new replacement car under his car insurance policy. background Mr S complained to UKI after his six month old car was written off and it was unable to provide him with a new or similar rep... (2 pages)View decision -
Decision Reference DRN-2433753
16 Jan 2021 Nationwide Building Society Not upheldBanking and PaymentsDRN-2433753 The complaint Miss M complains about the date Nationwide Building Society registered a default on her credit file. What happened Miss M says Nationwide should have registered a default on her credit file in 2013 rather than 2015. She says the problems started on her account in ... (2 pages)View decision