We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4320 results
-
Decision Reference DRN7810979
15 Jan 2018 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr M is unhappy that Hastings Insurance Services Limited made an administration mistake when he arranged his van insurance. He feels it was unfair to ask him to pay an additional premium for the cover to continue. backgroundIn May 2017, Mr M purchased a used van. He... (2 pages)View decision -
Decision Reference DRN7541950
3 Jan 2019 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1997. Mrs R says Bank of Scotland plc (‘BOS’) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonabl... (2 pages)View decision -
Decision Reference DRN8159641
5 Jun 2017 Nationwide Building Society Not upheldBanking and creditMs L complains that Nationwide Building Society registered a default against her account and recorded adverse credit information on her credit file.background Ms L held an account with Nationwide which fell into overdraft when she experienced financial difficulties. Nati... (2 pages)View decision -
Decision Reference DRN5303027
10 May 2016 Barclays Bank Trust Company Limited Not upheldInvestment and pensionsMs C complains as the beneficiary under a trust where Barclays Bank Trust Company Limited is acting as the trustee. Ms C says Barclays delayed distributing the trust assets to her. She also complains about the costs associated with winding up the trust.backgroundMs C’... (2 pages)View decision -
Decision Reference DRN6992652
16 Mar 2016 Zenith Insurance plc Not upheldInsurance (excluding PPI)Mr E complains that Zenith Insurance plc voided his motor insurance policy and didn’t cover a claim he made on it.backgroundMr E’s son, “Mr E2”, was a named driver on the policy and was driving the car when it collided with another vehicle. The car was written off ... (2 pages)View decision -
Decision Reference DRN-3655876
23 Sep 2022 PayPal (Europe) Sarl et Cie SCA Not upheldBanking and PaymentsDRN-3655876 The complaint Mr H complains that PayPal (Europe) Sarl et Cie SCA (PayPal) have provided his contact details to a third party putting his security at risk. What happened Mr H said after making a purchase with PayPal his address and telephone details were sent to the seller. And... (2 pages)View decision -
Decision Reference DRN-2923108
15 Aug 2022 Admiral Insurance Company Limited Not upheldInsuranceDRN-2923108 The complaint Mr C has complained that Admiral Insurance Company Limited declined a theft claim he made under his car insurance policy. What happened Mr C said his car was given to him as a gift from his parents. The V5 registration document was in the name of a family motor tr... (2 pages)View decision -
Decision Reference DRN0702839
26 Jul 2017 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr H says Bank of Scotland Plc (“BoS”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr H bought the policy in 2002 at the same time as taking out a credit card. Our adjudicator didn’t uphold the complaint. Mr H disagreed with the adjudicator’... (2 pages)View decision -
Decision Reference DRN2113725
12 Jul 2017 NewDay Ltd Not upheldBanking and creditMr S complains NewDay Ltd (trading as Opus) sent him a default notice when it shouldn’t have.backgroundMr S initially complained that Opus had registered a default on his credit file without telling him. Opus accepted it hadn’t sent a notice of intent to file a defau... (2 pages)View decision -
Decision Reference DRN3247701
1 Jun 2015 Lloyds Bank PLC Not upheldBanking and creditMr C has complained that Lloyds Bank PLC mis-sold a Platinum packaged bank account to him in 2010. He paid a monthly fee for the account, which offered a number of benefits in return.Mr C has used a claims management company (CMC) to bring his complaint to us. backg... (2 pages)View decision
