We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
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Decision Reference DRN2462964
8 Oct 2013 MoneyGram International Limited Not upheldBanking and creditMr A complains that MoneyGram International Limited failed to give him sufficient warning of the risks associated with a payment he was making, and allowed the recipient to collect the money on the basis of fake proof of identity. backgroundMr A responded to an internet advertisement... (2 pages)View decision -
Decision Reference DRN-5066823
30 Oct 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-5066823 The complaint Mr D complains that Hastings Insurance Services Limited (“Hastings”) mishandled his motor insurance policy. What happened In 2022, Mr D got a new car. For the year from late January 2024, Mr D had an insurance policy to cover his car through Hastings (an insu... (3 pages)View decision -
Decision Reference DRN3205006
9 May 2019 Lloyds Bank PLC Not upheldBanking and creditMr P has complained that Lloyds Bank PLC (“Lloyds”) mis-sold a Platinum packaged bank account to him in 2011. Mr P has said that he was told he had to take out the Platinum account in order to get an overdraft. Mr P is also unhappy that there were difficulties aroun... (2 pages)View decision -
Decision Reference DRN9897285
31 Jan 2017 Santander UK Plc Not upheldBanking and creditMr L’s unhappy that Santander UK Plc won’t remove adverse information he thinks it’s unfairly recorded on his credit file. The information relates to an unauthorised overdraft that Mr L ran up when buying a laptop. He says the retailer told him his Santander debit card ... (2 pages)View decision -
Decision Reference DRN4570082
12 Jan 2015 Lloyds Bank PLC Not upheldBanking and creditFor the reasons I’ve explained, my final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr U either to accept or reject my decision before 12 February 2015. Niall Taylor ombudsman at the Financial Ombudsman Ser... (2 pages)View decision -
Decision Reference DRN2383877
10 Jan 2019 Mortgage Compare Limited Not upheldBanking and creditMs A complains that Mortgage Compare Limited trading as Mortgage and Insurance Professionals (“MIP”) acted unfairly and unreasonably when acting as her mortgage broker. She wants a county court judgment (“CCJ”) removed from her credit records.backgroundMs A wanted a mortgag... (2 pages)View decision -
Decision Reference DRN7432837
19 Feb 2015 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr A complains that he was mis-sold a payment protection policy (PPI) in connection with a credit card with The Royal Bank of Scotland Plc (RBS).backgroundMr A took out a credit card with RBS in January 2004. PPI was added at the same time.The PPI was paid by a regular premium of 77p... (2 pages)View decision -
Decision Reference DRN2589721
15 Apr 2020 UK Insurance Limited Not upheldClaims ManagementMr S complains that U K Insurance Limited (“UKI”) wrongly recorded a fault claim against him when he made a claim on his motor insurance policy. backgroundMr S’s car was hit by the car behind, which in turn had been hit by a third car, and was shunted into Mr S’s car. The third car fled th... (2 pages)View decision -
Decision Reference DRN3936328
7 Oct 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr M, on behalf of Business ‘S’ has complained about the way The Society of Lloyd’s has dealt with a claim S made under a commercial vehicle policy. Mrs M is assisting Mr M with the complaint.backgroundS made a claim to their insurer, Lloyd’s following fire damage to ... (2 pages)View decision -
Decision Reference DRN3699219
18 Jul 2019 UK Insurance Limited UpheldInsurance (excluding PPI)Mrs A complains that U K Insurance Limited (“UKI”) wrongly put her name in a letter it sent to a third party after she made a claim on her motor insurance policy following an accident.backgroundMrs A’s car was hit by a motorbike driven by an unidentified driver whilst it was parked outside... (2 pages)View decision
