We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
-
Decision Reference DRN-2928507
27 Oct 2021 AXA Insurance UK Plc Not upheldInsuranceDRN-2928507 The complaint Ms R and Mr R are unhappy about AXA Insurance UK Plc’s handling of a claim they made under their Van insurance policy. As Mr R was involved in the incident and has been dealing with the matter, for ease I will mainly refer to him in this decision. What happened Wh... (4 pages)View decision -
Decision Reference DRN-3989929
19 May 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3989929 The complaint Mr H complains that Starling Bank Limited withheld funds and registered information about him with the UK’s fraud database CIFAS. What happened Mr H had an account with Starling. In October 2020, Mr H received a payment from a third party. In November 2020 Mr H re... (4 pages)View decision -
Decision Reference DRN9463923
4 Feb 2014 Car Benefit Energy Finance Limited Not upheldBanking and creditMr C complains that Car Benefit Energy Finance Limited (CBEF) acted unfairly in the way it ended his credit sale agreement. backgroundMr C entered into a credit sale agreement to purchase a company car. This was not the first car he had purchased under this arrangement through CBEF.At th... (2 pages)View decision -
Decision Reference DRN0326673
14 May 2014 Tesco Personal Finance PLC Not upheldBanking and creditMr B complains that Tesco Personal Finance plc failed to deal properly with him following a fraudulent transaction being made on his credit card account.backgroundMr B held a credit card with Tesco. A fraudulent transaction of £1,200 was made on the account, which resulted in Mr B havi... (2 pages)View decision -
Decision Reference DRN4881071
8 Aug 2017 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr D and Ms G have complained that Markerstudy Insurance Company Limited’s settlement offer is too low following a claim under Mr D’s motor trade policy.backgroundMr D bought a motor trade policy through a broker with Markerstudy Insurance. This policy provided cover for... (2 pages)View decision -
Decision Reference DRN9699480
27 Jun 2019 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Miss B and her representative are unhappy with the way Aviva Insurance Limited has recorded an incident as a fault claim on her motor insurance record.backgroundMiss B was involved in an accident while stationary at traffic lights. She provided the details of the other vehicle’s registrati... (2 pages)View decision -
Decision Reference DRN9220651
5 Feb 2020 PSA Finance UK Limited Not upheldBanking and creditMs P complains that a car she has been financing through an agreement with PSA Finance UK Limited, trading as Autobank Financial services (“PSA”), has been mis-sold to her.backgroundMs P took receipt of a used car in February 2017. She financed the deal through a conditional sale agreement... (2 pages)View decision -
Decision Reference DRN-3805572
18 Nov 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3805572 The complaint Mr B complains that National Westminster Bank Plc caused him unnecessary stress and worry when he attempted to make a payment. What happened Mr B was arranging to purchase a new vehicle and had paid a small deposit towards it. The next stage of the process was to ... (4 pages)View decision -
Decision Reference DRN4203962
13 Mar 2017 NRAM plc Not upheldBanking and creditMr and Mrs L complain that Landmark Mortgages Limited has changed their mortgage to a different type of account. They want it to stay the same as before.backgroundMr and Mrs L say Landmark took over their mortgage from Northern Rock. They complain that Landmark hasn’t... (2 pages)View decision -
Decision Reference DRN-1736736
15 Sep 2020 PSA Finance UK Limited UpheldConsumer CreditDRN-1736736The complaintMr S complains about the amount that he’s been charged by PSA Finance UK Limited, trading as Autobank Financial Services, for damage to a car that had been supplied to him under a conditional sale agreement. What happenedThe details of this complaint are well known ... (2 pages)View decision