We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
-
Decision Reference DRN-3238864
9 Mar 2022 Lex Autolease Ltd Not upheldConsumer CreditDRN-3238864 The complaint Mrs B complains about the way that Lex Autolease Limited had dealt with the transfer of a cherished registration number when she returned a car at the end of a hire agreement. What happened A car was supplied to Mrs B under a hire agreement with Lex Autolease that... (3 pages)View decision -
Decision Reference DRN-2808113
17 May 2021 Partnership Home Loans Limited Not upheldMortgagesDRN-2808113 The complaint Mr D on behalf of the estate of Mrs F complains that Partnership Home Loans Limited was responsible for the title deeds being incorrectly registered when it administered an equity release loan for the late Mr and Mrs F. Mr D also complains that when the matter cam... (4 pages)View decision -
Decision Reference DRN6534025
23 Sep 2018 Insure The Box Limited UpheldInsurance (excluding PPI)Mrs G has complained about Insure The Box Limited. She isn’t happy that it cancelled her car insurance policy.backgroundMrs G took out car insurance with Insure The Box and it asked her to send proof of her no claims discount (NCD) which she did. Unfortunately she mistyp... (2 pages)View decision -
Decision Reference DRN2255027
22 Sep 2017 Calpe Insurance Company Limited UpheldInsurance (excluding PPI)Mr S complains that Calpe Insurance Company Limited wouldn’t indemnify him under amotor insurance policy for a period during which it didn’t know about his car’s new numberplate. He says it also refused to renew the policy.backgroundMr S bought a new car (“car B”... (2 pages)View decision -
Decision Reference DRN3455327
18 May 2017 All Medical Professionals Ltd Not upheldInsurance (excluding PPI)Mrs W has complained about All Medical Professionals Ltd’s (AMP) administration of a motor trade insurance policy.Mrs W has been represented by her husband Mr W. But for ease, where appropriate I’ve referred to Mr W’s comments as being those of Mrs W.References ... (3 pages)View decision -
Decision Reference DRN0899337
14 May 2014 Yorkshire Building Society Not upheldBanking and creditMr and Mrs T complain that Yorkshire Building Society has unfairly introduced one off on-line registration as a requirement for its telephone banking service. They want it to maintain their previous arrangement and to pay them compensation for their distress and inconvenience. our ... (2 pages)View decision -
Decision Reference DRN-4757656
1 May 2024 Equifax Limited Not upheldConsumer CreditDRN-4757656 The complaint Mr G complains that Equifax Limited unnecessarily asked him to provide identification to complete its registration process. Mr G also complains that Equifax asked him for identification to complete a deletion request he made. What happened At the beginning of Dece... (2 pages)View decision -
Decision Reference DRN4995093
20 May 2019 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr F has complained about how Admiral Insurance Company Limited has dealt with his claim under his car insurance policy.backgroundMr F described two incidents of damage to his car with Admiral. Admiral has treated these incidents as two claims. Mr F’s first claim is for... (2 pages)View decision -
Decision Reference DRN-4760590
7 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4760590 The complaint Mr I complains about the way Advantage Insurance Company Limited handled a claim he made on his motor insurance policy. What happened In February 2023, Mr I made a claim on his car insurance policy. He said he’d been stationary, when a car had reversed into him. H... (3 pages)View decision -
Decision Reference DRN1694223
9 Jul 2013 Micro Lend UK Limited UpheldBanking and creditMr N complains that Micro Lend UK Limited took funds from his account without his authority.backgroundMr N took out a loan with Micro Lend which he did not repay. Micro Lend obtained judgment against him in the county court in November 2011. Mr N was ordered to pay the judgment debt in... (2 pages)View decision
