We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4393 results
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Decision Reference DRN3263923
10 Dec 2019 Calpe Insurance Company Limited Not upheldInsurance (excluding PPI)Mr C has complained about Calpe Insurance Company Limited’s handling of a claim against his motor insurance policy.Reference to Calpe includes its agents.backgroundMr C’s wife, who is a named driver on his policy, bumped their car into another car when leaving a parking space (the accident... (2 pages)View decision -
Decision Reference DRN6413977
9 Jul 2015 Kensington Mortgage Company Limited Not upheldBanking and creditUnder the rules of the Financial Ombudsman Service, I am required to ask Miss L either to accept or reject my decision before date 10 August 2015. Simon Pugh ombudsman at the Financial Ombudsman ServicecomplaintMiss L complains that she has asked Kensington Mortgage Company Limite... (2 pages)View decision -
Decision Reference DRN0527058
23 Nov 2016 Northern Bank Limited UpheldPayment protection insurance (PPI)Mr M says Northern Bank Limited (NBL) mis-sold him a payment protection insurance (PPI) policy. backgroundThis complaint is about a credit card PPI policy Mr M took out in 2008. It was added to his account when he applied for the card in person.Our adjudicator uph... (2 pages)View decision -
Decision Reference DRN0316686
13 Jun 2016 Zenith Insurance plc Not upheldInsurance (excluding PPI)Miss B complains that Zenith Insurance plc cancelled her motor insurance policy from the start (voided it) and declined two claims because she wasn’t the car’s registered keeper. Miss B is represented in this matter by her solicitor.backgroundMiss B took out a polic... (2 pages)View decision -
Decision Reference DRN-3772001
28 Oct 2022 Nationwide Building Society Not upheldBanking and PaymentsDRN-3772001 The complaint Mr A complains that Nationwide Building Society (Nationwide) defaulted his account. What happened Mr A had a credit card from Nationwide. The limit was £6,000. He drew the balance down with a series of balance transfers in June 2020. His income was affected by the... (2 pages)View decision -
Decision Reference DRN-2894126
24 Jun 2021 Ageas Insurance Limited Not upheldInsuranceDRN-2894126 The complaint Mr P is unhappy with Ageas Insurance Limited (‘Ageas’) after a claim he made on his classic motor insurance policy. Any reference to Ageas includes the actions of its agents. What happened The background and circumstances of this complaint are well known to both p... (2 pages)View decision -
Decision Reference DRN7810979
15 Jan 2018 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr M is unhappy that Hastings Insurance Services Limited made an administration mistake when he arranged his van insurance. He feels it was unfair to ask him to pay an additional premium for the cover to continue. backgroundIn May 2017, Mr M purchased a used van. He... (2 pages)View decision -
Decision Reference DRN0822484
1 Dec 2016 TSB Bank plc Not upheldBanking and creditMs S complains that TSB Bank plc mishandled her credit card account.background Ms S had a bank credit card on which she paid for payment protection underwritten by an insurer (PPI). By the summer of 2011, her credit card balance was over its limit of about £6,300. ... (2 pages)View decision -
Decision Reference DRN6888688
2 Aug 2016 Bank of Ireland (UK) Plc Not upheldBanking and creditMrs D and Miss D complain that Bank of Ireland (UK) Plc (trading as Post Office Money) deducted tax from their interest despite registering for gross interest.backgroundMrs D and Miss D held two accounts with Post Office Money. They registered for gross interest for t... (2 pages)View decision -
Decision Reference DRN4053290
2 Jun 2015 Loans 2 Go Limited Not upheldBanking and creditMr H complains that Loans 2 Go Limited shouldn’t have contacted him by phone and mis- used his personal information. backgroundIn 2014 Mr H was behind in repayments for a fixed sum loan he took out with Loans 2 Go. He found Loans 2 Go unsympathetic - because it car... (2 pages)View decision
