We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4568 results
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Decision Reference DRN7316103
23 Aug 2013 Lloyds TSB Bank Plc Not upheldBanking and creditK820x summary of complaintMr C complains that Lloyds TSB Bank Plc (“Lloyds TSB”) made a mistake when it marked his loan account as partially satisfied on his credit file.He says that the bank made a mistake in not paying off the loan in full when he remortgaged his property to consoli... (2 pages)View decision -
Decision Reference DRN6794975
2 Mar 2017 TSB Bank plc UpheldBanking and creditMr W and Mr B complain about their account opening experience with TSB Bank Plc and the subsequent handling of their complaint.Mr W brings this complaint on behalf of himself and Mr B.backgroundMr W and Mr B attended a branch of TSB in order to open a joint account ... (2 pages)View decision -
Decision Reference DRN0074661
5 Aug 2014 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs V and Miss L complain that Admiral Insurance Company Limited (trading as Diamond) was wrong to pay a third party personal injury claim, made against Miss L’s motor insurance policy, after she collided with another car.backgroundIn April 2013, Miss L was involved in a low speed tr... (2 pages)View decision -
Decision Reference DRN1053121
6 Sep 2013 Clydesdale Financial Services Limited Not upheldBanking and creditMr F complains that he was mis-sold training courses he paid for with a loan from Clydesdale Financial Services Limited (trading as Barclays Partner Finance).backgroundMr F says he enrolled in two courses with the intention of becoming a gas engineer. He expected to be able to move onto ... (2 pages)View decision -
Decision Reference DRN1704928
18 Jun 2014 Clydesdale Bank Plc Not upheldBanking and creditMrs F complains that Clydesdale Bank PLC (trading as Yorkshire Bank) has lost the title deeds to a property she owns.background Mrs F held a mortgage with Yorkshire Bank which was redeemed in 2008. In late 2013 Mrs F asked Yorkshire Bank to remove the charge it held on the property and t... (2 pages)View decision -
Decision Reference DRN4785011
17 Dec 2013 Capital One (Europe) plc UpheldBanking and creditMrs A complains that Capital One (Europe) plc wrongly defaulted her credit card account.backgroundMrs A had a credit card account with Capital One. As she was paying less than the minimum payments required on the account Capital One says it issued a default notice in March 2012 and d... (2 pages)View decision -
Decision Reference DRN9155511
30 Jul 2013 Banque PSA Finance Not upheldBanking and creditWith the assistance of a relative, Mrs J complains that a car she obtained on a contract hire agreement through Banque PSA Finance was not new (as ordered) as it had over 600 miles on the clock and had 80% of the bodywork scratched.background The car was originally delivered to the wro... (2 pages)View decision -
Decision Reference DRN0790575
11 Apr 2019 Halifax Share Dealing Limited Not upheldInvestment and pensionsMr J says Halifax Share Dealing Limited (HSDL) did not protect his share dealing account (“SDA”) and his shares from fraud committed by his late partner between 2015 and 2017.backgroundI issued a detailed provisional decision (PD) for this complaint on 22 March 201... (11 pages)View decision -
Decision Reference DRN3557865
31 Oct 2016 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr E is unhappy with the way Hastings Insurance Services Limited dealt with hiscomplaint about his motor insurance policy.backgroundMr E bought his motor insurance policy with Hastings through a comparison website. WhenHastings sent his Statement of Demands and Needs wi... (4 pages)View decision -
Decision Reference DRN9998826
16 May 2013 Bank of Scotland Plc UpheldBanking and creditMr T complains that Halifax did not tell him that a default could be registered when he agreed to a repayment plan, and that it then told him that a default notice was just an update on his account.our initial conclusionsThe adjudicator recommended that Halifax should pay Mr T £... (2 pages)View decision
