We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4563 results
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Decision Reference DRN1704928
18 Jun 2014 Clydesdale Bank Plc Not upheldBanking and creditMrs F complains that Clydesdale Bank PLC (trading as Yorkshire Bank) has lost the title deeds to a property she owns.background Mrs F held a mortgage with Yorkshire Bank which was redeemed in 2008. In late 2013 Mrs F asked Yorkshire Bank to remove the charge it held on the property and t... (2 pages)View decision -
Decision Reference DRN1053121
6 Sep 2013 Clydesdale Financial Services Limited Not upheldBanking and creditMr F complains that he was mis-sold training courses he paid for with a loan from Clydesdale Financial Services Limited (trading as Barclays Partner Finance).backgroundMr F says he enrolled in two courses with the intention of becoming a gas engineer. He expected to be able to move onto ... (2 pages)View decision -
Decision Reference DRN9155511
30 Jul 2013 Banque PSA Finance Not upheldBanking and creditWith the assistance of a relative, Mrs J complains that a car she obtained on a contract hire agreement through Banque PSA Finance was not new (as ordered) as it had over 600 miles on the clock and had 80% of the bodywork scratched.background The car was originally delivered to the wro... (2 pages)View decision -
Decision Reference DRN-2894126
24 Jun 2021 Ageas Insurance Limited Not upheldInsuranceDRN-2894126 The complaint Mr P is unhappy with Ageas Insurance Limited (‘Ageas’) after a claim he made on his classic motor insurance policy. Any reference to Ageas includes the actions of its agents. What happened The background and circumstances of this complaint are well known to both p... (2 pages)View decision -
Decision Reference DRN4053290
2 Jun 2015 Loans 2 Go Limited Not upheldBanking and creditMr H complains that Loans 2 Go Limited shouldn’t have contacted him by phone and mis- used his personal information. backgroundIn 2014 Mr H was behind in repayments for a fixed sum loan he took out with Loans 2 Go. He found Loans 2 Go unsympathetic - because it car... (2 pages)View decision -
Decision Reference DRN2908045
27 Sep 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr C says that Lloyds Bank PLC (“Lloyds”) has incorrectly applied a default and has levied an unfair level of charges on his account. He says the default has stopped him from expanding his business due to other banks refusing to lend to him and caused both him and his wife to become... (2 pages)View decision -
Decision Reference DRN7810979
15 Jan 2018 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr M is unhappy that Hastings Insurance Services Limited made an administration mistake when he arranged his van insurance. He feels it was unfair to ask him to pay an additional premium for the cover to continue. backgroundIn May 2017, Mr M purchased a used van. He... (2 pages)View decision -
Decision Reference DRN0822484
1 Dec 2016 TSB Bank plc Not upheldBanking and creditMs S complains that TSB Bank plc mishandled her credit card account.background Ms S had a bank credit card on which she paid for payment protection underwritten by an insurer (PPI). By the summer of 2011, her credit card balance was over its limit of about £6,300. ... (2 pages)View decision -
Decision Reference DRN-3772001
28 Oct 2022 Nationwide Building Society Not upheldBanking and PaymentsDRN-3772001 The complaint Mr A complains that Nationwide Building Society (Nationwide) defaulted his account. What happened Mr A had a credit card from Nationwide. The limit was £6,000. He drew the balance down with a series of balance transfers in June 2020. His income was affected by the... (2 pages)View decision -
Decision Reference DRN5398680
26 May 2016 Bank of Scotland Plc Not upheldBanking and creditMr W complains that Bank of Scotland plc (trading as Halifax) wrongly held him liable for an account opened through identity theft.background Halifax pursued Mr W for the debt on an account that had been opened in his name in January 2015. It instructed collections a... (2 pages)View decision
