We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4310 results
-
Decision Reference DRN8014830
8 May 2014 Barclays Bank Plc Not upheldBanking and creditMiss E complains that Barclays Bank Plc failed to give her proper notification that it intended to place default markers on her credit file. backgroundMiss E faced financial difficulties in 2009 and exceeded her overdraft limit on two accounts she held with Barclays. The bank sent Miss ... (2 pages)View decision -
Decision Reference DRN-2381187
2 Dec 2020 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-2381187 The complaint Mr S complains that Sainsbury’s Bank Plc will not refund him for disputed transactions that took place on a credit card he didn’t apply for. He wants Sainsbury’s to not hold him liable for the debt, remove the credit card from his name, correct his credit file and... (7 pages)View decision -
Decision Reference DRN-3304728
21 Sep 2022 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-3304728 The complaint Mr G is represented. He says Suffolk Life Pensions Limited (trading as Curtis Bank (‘CB’)) delayed the transfer of his Self-Invested Personal Pension (‘SIPP’) to Aviva, following his transfer instruction in late February 2020. He seeks compensation for financial l... (10 pages)View decision -
Decision Reference DRN-2919735
16 Sep 2021 Brentacre Insurance Services Ltd Not upheldInsuranceDRN-2919735 The complaint Mr G complains Brentacre Insurance Services Ltd didn’t pass on information to his insurer, leading to his motor insurance policy being cancelled. What happened In September 2020 Mr G asked Brentacre to arrange a motor insurance policy for his car. He was asked for... (2 pages)View decision -
Decision Reference DRN0104905
17 Jul 2017 TSB Bank plc UpheldBanking and creditMrs S has complained that TSB Bank plc (“TSB”) mis-sold her a Gold account in December 2011.backgroundOne of our adjudicators has already looked at Mrs S’ complaint. He thought that TSB had mis-sold the Gold account to Mrs S. TSB disagreed with our adjudicator’s vi... (2 pages)View decision -
Decision Reference DRN1380214
20 Aug 2018 Hyundai Capital UK Limited UpheldBanking and creditMr G complains that he was mis-sold a finance agreement with Hyundai Capital UK Limited.backgroundIn March 2017 Mr G was supplied with a used car and entered into a fixed sum loan agreement with Hyundai.Mr G told the supplying dealership that he was purchasing the car... (2 pages)View decision -
Decision Reference DRN-2875517
15 Jun 2021 Independent Warranty UpheldInsuranceDRN-2875517 The complaint Mr and Mrs M are complaining about how Independent Warranty trading as IWA (IWA) has dealt with their deposit protection insurance. What happened In October 2019 Mr and Mrs M ordered some replacement doors and windows. The supplier (which I’ll refer to as F) said ... (2 pages)View decision -
Decision Reference DRN8506557
3 Nov 2015 Acromas Insurance Company Limited UpheldInsurance (excluding PPI)Mr and Mrs N have complained about the way that Acromas Insurance Company Limited dealt with their motor insurance claim. backgroundMr and Mrs N’s car was damaged in an incident where Mrs N was driving. Acromas said the car was beyond economic repair and made a final ... (2 pages)View decision -
Decision Reference DRN3797900
23 Dec 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr B has complained that The Royal Bank of Scotland Plc (RBS) mis-sold him a Royalties Gold packaged bank account in 2004. He paid a monthly fee for the account which came with several benefits.Mr B has used a claims management company (CMC) to bring his complaint ... (2 pages)View decision -
Decision Reference DRN3162761
20 Aug 2019 Black Horse Limited Not upheldBanking and creditMr K complains that the car he acquired through a hire purchase agreement (HPA) with Black Horse Limited was mis-sold. He says this meant he lost money when he came to sell the car.backgroundMr K entered into a HPA with Black Horse in February 2016 to acquire a used car. He says the car wa... (2 pages)View decision
