We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4212 results
-
Decision Reference DRN3463578
6 Feb 2015 Black Horse Limited Not upheldBanking and creditMrs V complains about problems suffered after when she arranged to buy a car under a hire purchase agreement with Black Horse Limited.backgroundMrs V signed a hire purchase agreement with Black Horse, but immediately before she did she found that the interest rate was higher than had o... (2 pages)View decision -
Decision Reference DRN0371947
10 Mar 2015 RCI Financial Services Limited UpheldBanking and creditMr C complains that the van he acquired a under a hire purchase agreement with RCI Financial Services Limited (the business) was not of satisfactory quality.backgroundMr C entered into a hire purchase agreement with the business in August 2013 to acquire a new van, registration date 1 Sep... (2 pages)View decision -
Decision Reference DRN0447567
11 Oct 2018 Equifax Limited Not upheldBanking and creditMs C complains that EQUIFAX LIMITED didn’t protect her personal details. background In May 2017 Equifax’s parent company was the subject of a cyber attack and the attackers gained access to some of Ms C’s personal details. Equifax told her the details included her name... (2 pages)View decision -
Decision Reference DRN-2377003
12 Mar 2021 Oodle Financial Services Limited UpheldConsumer CreditDRN-2377003 The complaint Mr A complains that a car that was supplied to him under a hire purchase agreement with Oodle Financial Services Limited, trading as Oodle Car Services, was mis-sold to him. What happened A used car was supplied to Mr A under a hire purchase agreement with Oodle C... (3 pages)View decision -
Decision Reference DRN-2435322
28 Jan 2021 Barclays Bank UK PLC Not upheldMortgagesDRN-2435322 The complaint Mr K complains that the information registered by Barclays Bank UK PLC with the land registry in relation to his buy-to-let mortgage account is incorrect. What happened Mr K took out a buy-to-let mortgage with Barclays in January 2020. The mortgage offer, and term... (2 pages)View decision -
Decision Reference DRN2178159
22 Feb 2019 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr M complains that Aviva Insurance Limited delayed handling his claim on his motor insurance policy and then declined it and cancelled his policy. He wants compensation.backgroundMr M transferred the registration of his partner, Miss R’s, car to himself. Miss R said s... (2 pages)View decision -
Decision Reference DRN9593143
7 Apr 2017 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr S complained that Allianz Insurance Plc were taking too long to deal with his claim under his motor insurance policy.backgroundIn December 2015, Mr S’s car was in an accident with another car which didn’t stop at the scene. Allianz have instructed solicitors to purs... (2 pages)View decision -
Decision Reference DRN-3755053
14 Oct 2022 Covea Insurance plc Not upheldInsuranceDRN-3755053 The complaint Mr P complains Covea unfairly cancelled his motor insurance policy and declined his claim. What happened In June 2020 Mr P’s Covea motor insurance renewed. In April 2021 his vehicle was stolen. He claimed on his policy. But Covea retrospectively cancelled his poli... (2 pages)View decision -
Decision Reference DRN-2711073
22 Mar 2022 Mattioli Woods PLC Not upheldPensions and AnnuitiesDRN-2711073 The complaint Mr H complains about the way Mattioli Woods PLC (MW) has administered his Self-Invested Personal Pension (SIPP). What happened In 2012, Mr H’s occupational pension was transferred into an ‘Essential SIPP’ which was operated by Stadia Trustees Limited (STL). The fu... (7 pages)View decision -
Decision Reference DRN7163941
20 Nov 2015 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Mrs O has complained that Markerstudy Insurance Company Limited unfairly cancelled her policy and refused to deal with a claim she made under her motor policy. Mrs O made a claim to Markerstudy following the theft of her car.backgroundMrs O bought a short term moto... (2 pages)View decision
