We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4310 results
-
Decision Reference DRN7312988
17 Oct 2014 MEM Consumer Finance Limited UpheldBanking and creditMrs R and her representative complain that MEM Consumer Finance Limited has applied a default to her credit file. backgroundMrs R took out a payday loan with MEM but her payments were in arrears. She is unhappy that MEM applied a default to her credit file without sending her a default... (2 pages)View decision -
Decision Reference DRN8749353
30 Nov 2017 Be Wiser Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr and Mrs C complain that Be Wiser Insurance Services Ltd didn’t warn them it was about to cancel the motor insurance policy on the vehicle Mr C had insured through Be Wiser. They would like Be Wiser to waive the premium and halt action to recover the debt of £193... (2 pages)View decision -
Decision Reference DRN1797659
27 Jun 2017 Swinton Group Ltd UpheldInsurance (excluding PPI)Mr and Mrs S say Swinton Group Limited didn’t provide all the information they needed when they wanted to make a claim on their motor insurance policy after an accident that wasn’t their fault.backgroundMr and Mrs S bought the policy through Swinton. Mrs S says they ... (2 pages)View decision -
Decision Reference DRN-4534430
11 Jan 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4534430 The complaint Mr C complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In January 2023 Ms C was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mr C experienced issues with the ca... (3 pages)View decision -
Decision Reference DRN-4376312
24 Oct 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-4376312 The complaint Mr P and Mrs T have complained that Santander UK Plc won’t refund the money they lost to an investment they now believe was a scam. What happened The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap th... (3 pages)View decision -
Decision Reference DRN6621309
12 Aug 2014 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mr B complains that CIS General Insurance Limited settled false claims under his motor insurance policy.backgroundMr B says he was not involved in any incident but CIS settled third party claims against him. He complained about the effect on his premiums.our adjudicator’s viewThe adjudic... (3 pages)View decision -
Decision Reference DRN6384956
30 Jun 2015 NewDay Ltd UpheldBanking and creditMrs H complains that NewDay Ltd rejected their claim under S 75 Consumer Credit Act 1974 in respect of a hotel booking.backgroundMrs H has a credit card with NewDay Ltd. In early August 2014 Mrs H booked a three day break in the hotel for herself, her husband and ... (2 pages)View decision -
Decision Reference DRN5831630
4 Dec 2014 Tesco Underwriting Limited Not upheldInsurance (excluding PPI)Miss Z and her representative complain about the way Tesco Underwriting Limited handled a claim under her motor insurance policy. backgroundMiss Z’s vehicle was hit by a third party in a car park. The third party drove off but Miss Z obtained the vehicle’s registration and a descriptio... (2 pages)View decision -
Decision Reference DRN1080366
15 Aug 2014 Automobile Association Insurance Services Limited Not upheldInsurance (excluding PPI)Mr J complains that Automobile Association Insurance Services Limited (“AA”) mis-sold him legal expenses insurance. backgroundMr J was sold a contents insurance policy by AA in 1996; the policy included legal expenses insurance. The policy renewed for a number of years until 2006, when Mr ... (2 pages)View decision -
Decision Reference DRN-3537240
25 Jul 2022 AXA Insurance UK Plc Not upheldInsuranceDRN-3537240 The complaint Mr L was unhappy with AXA Insurance UK Plc ‘s handling of his claim under his policy. What happened Mr L’s car was vandalised, and he claimed under his policy with AXA for its repair. He was unhappy that AXA charged him his policy excess of £550 and recorded the c... (2 pages)View decision
