We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4152 results
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Decision Reference DRN6253920
3 Mar 2015 GE Money Home Lending Limited Not upheldBanking and creditMr and Mrs J claim that there is no valid mortgage between them and GE Money Home Lending Limited. They are asking GE Money to “redress all their grievances”.backgroundMr and Mrs J are customers of GE Money, having granted a mortgage to it in 2008 as security for a loan. In 2014 Mr and ... (3 pages)View decision -
Decision Reference DRN9697546
13 Sep 2018 Ageas Retail Limited Not upheldInsurance (excluding PPI)Mr S complains that Ageas Retail Limited wrongly cancelled his motor insurance policy and didn’t give him enough notice of the cancellation. backgroundMr S took out his policy online on 1 October 2017 to start the next day. On the proposal form he said he was buying a... (3 pages)View decision -
Decision Reference DRN3008539
7 Aug 2018 Swinton Group Ltd UpheldInsurance (excluding PPI)Mr K has complained about the poor service Swinton Group Ltd provided when he made a claim under his car insurance policy.backgroundMr K bought a car insurance policy through a broker, Swinton in November 2016. In January 2017 he changed his car. He called Swinton ... (4 pages)View decision -
Decision Reference DRN-2690822
26 May 2021 AEGON Investment Solutions Ltd UpheldInvestmentsDRN-2690822 The complaint Mr T is represented by his independent financial adviser in making his complaint. The IFA says that AEGON Investment Solutions Ltd caused a number of errors and a delay when was carrying out Mr T’s stocks and shares ISA transfer from another business. The IFA subm... (4 pages)View decision -
Decision Reference DRN-4933619
30 Sep 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4933619 The complaint Mr E complains that Advantage Insurance Company Limited increased its quote for a motor insurance policy. What happened Mr E looked for a new policy through an online comparison site. He found one with Advantage, but he said that when he was directed to Advant... (2 pages)View decision -
Decision Reference DRN-2900577
29 Jul 2021 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-2900577 The complaint, Mr T complains that Toyota Financial Services (UK) Plc (“TFS”) unfairly applied a marker on a car, that it had no interest in, causing him to lose a sale he’d arranged for that car. What happened In July 2020 Mr T acquired a car via a hire purchase agreement with... (3 pages)View decision -
Decision Reference DRN7586472
1 Aug 2014 Barclays Bank Plc UpheldBanking and creditMr B complains about the way Barclays Bank Plc (trading as Barclaycard) treated him following some fraudulent transactions on his credit card account. backgroundBarclaycard detected some fraudulent transactions on Mr B’s credit card account. It stopped his card, contacted him and refun... (2 pages)View decision -
Decision Reference DRN0794544
25 Jan 2018 GPUK LLP Not upheldBanking and creditMr M complains on behalf of Leisure Attractions Limited, that GPUK LLP sold them a website card processing facility that wasn’t suitable; it wasn’t given options for accepting payments and has suffered a financial loss as a number of transactions weren’t manually authoris... (3 pages)View decision -
Decision Reference DRN7688466
18 Aug 2017 Close Brothers Limited UpheldBanking and creditMs E complains that Close Brothers Limited (trading as Close Brothers Motor Finance) is responsible for mis-selling a hire purchase (HP) agreement.backgroundMs E’s partner wanted a motorcycle. In 2015 a motorcycle dealer supplied one. He arranged HP in the name of M... (3 pages)View decision -
Decision Reference DRN0892583
15 Jan 2015 Bank of Scotland Plc Not upheldBanking and creditMr B complains that Bank of Scotland plc (trading as Halifax) will not remove a default registration that it made on his credit file.backgroundMr B had a current account with Halifax, with an overdrawn balance. Mr B had not actively used the account since 2007, but made nominal payments... (2 pages)View decision
