We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4927 results
-
Decision Reference DRN-2808113
17 May 2021 Partnership Home Loans Limited Not upheldMortgagesDRN-2808113 The complaint Mr D on behalf of the estate of Mrs F complains that Partnership Home Loans Limited was responsible for the title deeds being incorrectly registered when it administered an equity release loan for the late Mr and Mrs F. Mr D also complains that when the matter cam... (4 pages)View decision -
Decision Reference DRN-5622397
13 Jun 2025 Sabre Insurance Company Limited Not upheldInsuranceDRN-5622397 The complaint Mr M complains about Sabre Insurance Company Limited’s decision to decline a claim and cancel a car insurance policy. What happened Mr M had a car insurance policy with Sabre. In May 2024, he reported the theft of his car and made a claim. In November 2024, Sab... (4 pages)View decision -
Decision Reference DRN6333271
22 Feb 2017 Mercedes-Benz Financial Services UK Limited Not upheldBanking and creditMr M complains about a vehicle he acquired through a hire purchase agreement with Mercedes-Benz Financial Services UK Limited (MBFS). He believes he was misled about the age of the vehicle and the remaining term of the manufacturer’s warranty.backgroundMr M took out ... (2 pages)View decision -
Decision Reference DRN2456336
16 Jun 2014 Holt Car Options Ltd Not upheldBanking and creditMr D complains about a finance agreement he took out through Holt Car Options Ltd so he could buy a car. He says the agreement was misrepresented to him and his signature was applied to one document without his knowledge. He is also unhappy about an insurance policy that was provided, ... (2 pages)View decision -
Decision Reference DRN2255027
22 Sep 2017 Calpe Insurance Company Limited UpheldInsurance (excluding PPI)Mr S complains that Calpe Insurance Company Limited wouldn’t indemnify him under amotor insurance policy for a period during which it didn’t know about his car’s new numberplate. He says it also refused to renew the policy.backgroundMr S bought a new car (“car B”... (2 pages)View decision -
Decision Reference DRN-4158481
18 Dec 2023 ClearBank Limited Not upheldBanking and PaymentsDRN-4158481 The complaint A company, which I’ll refer to as T, complains that ClearBank Limited made errors when opening the company’s business bank account which led to the wrong company name being registered. What happened ClearBank partners with Tide to provide accounts for its customer... (2 pages)View decision -
Decision Reference DRN1904679
26 Nov 2015 HSBC Bank plc UpheldBanking and creditMr H complains that HSBC Bank plc wrongly registered credit information relating to another individual on his credit file.background Mr H says he had, for some time, found it difficult to get credit and didn’t know why. He eventually obtained his credit file and disc... (2 pages)View decision -
Decision Reference DRN-4760590
7 May 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4760590 The complaint Mr I complains about the way Advantage Insurance Company Limited handled a claim he made on his motor insurance policy. What happened In February 2023, Mr I made a claim on his car insurance policy. He said he’d been stationary, when a car had reversed into him. H... (3 pages)View decision -
Decision Reference DRN4995093
20 May 2019 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr F has complained about how Admiral Insurance Company Limited has dealt with his claim under his car insurance policy.backgroundMr F described two incidents of damage to his car with Admiral. Admiral has treated these incidents as two claims. Mr F’s first claim is for... (2 pages)View decision -
Decision Reference DRN-4757656
1 May 2024 Equifax Limited Not upheldConsumer CreditDRN-4757656 The complaint Mr G complains that Equifax Limited unnecessarily asked him to provide identification to complete its registration process. Mr G also complains that Equifax asked him for identification to complete a deletion request he made. What happened At the beginning of Dece... (2 pages)View decision