We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4310 results
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Decision Reference DRN4969255
15 Nov 2016 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr K complains that Hastings Insurance Services Limited asked him for information unnecessarily when validating his motor insurance policy. It also wouldn’t accept he hadn’t been involved in a non-fault accident. backgroundHastings wrote to Mr B in April 2016. It asked h... (2 pages)View decision -
Decision Reference DRN-4528158
5 Jun 2024 FCE Bank Plc UpheldConsumer CreditDRN-4528158 The complaint Miss M complains about the compensation offered by FCE Bank Plc trading as Ford Credit Europe (FCE) after they agreed to the rejection of her vehicle. What happened In August 2022 Miss M acquired a new car through a hire purchase agreement financed by FCE. Miss M ... (2 pages)View decision -
Decision Reference DRN2237100
22 Oct 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr O complains that Tradewise Insurance Company Limited didn’t pay a theft claim he made on his motor trader insurance policy. It said the stolen vehicle had been modified.backgroundMr O bought the policy with Tradewise through a broker. Several vehicles were insured ... (2 pages)View decision -
Decision Reference DRN-3887960
13 Mar 2023 Amazon Payments UK Limited UpheldBanking and PaymentsDRN-3887960 The complaint Z, a limited company, complains Amazon Payments UK Limited closed its account and won’t release the money in it. Mrs S, a director and represented by Mr S, has brought the complaint on Z’s behalf. For ease I’ve only mentioned Mrs S in my decision, regardless of wh... (3 pages)View decision -
Decision Reference DRN4942799
9 Sep 2016 London General Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B complains about the way London General Insurance Company Limited dealt with his gadget insurance claim for his damaged laptop computer.background Mr B’s laptop has gadget insurance with London General through his bank account. One of the requirements was that he h... (2 pages)View decision -
Decision Reference DRN-4665697
6 Mar 2024 Well Dunn Limited Not upheldInsuranceDRN-4665697 The complaint Mr G and his friend Mr W complain that Well Dunn Limited mishandled a commercial vehicle policy. What happened The complaint concerns a van that had first been registered in the year 2000. Mr G acquired the van in about 2018. On 3 August 2020, Mr G took out a cour... (5 pages)View decision -
Decision Reference DRN-3819809
30 Jan 2023 Metro Bank PLC Not upheldBanking and PaymentsDRN-3819809 The complaint Mr H is unhappy because Metro Bank PLC (‘Metro’) did not reimburse the money he transferred to a fraudster. What happened Mr H is represented in this case but for ease, I’ll refer to Mr H throughout this decision. Mr H says that he was contacted on social media by... (4 pages)View decision -
Decision Reference DRN0051867
4 Feb 2014 Bank of Scotland Plc Not upheldBanking and creditMiss B complains that Bank of Scotland plc (trading as Halifax) failed to explain to her that the credit card repayment plan she entered would not prevent arrears from accruing on her account, or stop her account from going into default. She says the default that Halifax registered on ... (5 pages)View decision -
Decision Reference DRN1370489
30 Aug 2018 Close Brothers Limited UpheldBanking and creditMrs L complains that the car she acquired with finance from Close Brothers Limited (“CB”) isn’t of satisfactory quality.backgroundMrs L acquired the car in June 2017. She later complained to CB about the problems she was experiencing with it. And, being unhappy with ... (5 pages)View decision -
Decision Reference DRN3122060
31 Mar 2020 Everyday Lending Limited UpheldBanking and creditMrs J is unhappy that Everyday Lending Limited has registered a default on her credit file. backgroundI set out the background to this complaint and my provisional conclusions by way of a provisional decision – a copy of which is attached and forms part of this final decision. For the reas... (5 pages)View decision
