We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN-1762568
25 Sep 2020 PSA Finance UK Limited UpheldConsumer CreditDRN-1762568The complaintMr M’s complaint is about the car he acquired through a conditional sale agreement with PSA Finance UK Limited. He says a fault occurred within the first two weeks that is ongoing. He wants the fault repaired and to be refunded the cost of a failed repair. The detai... (2 pages)View decision -
Decision Reference DRN5916728
12 Apr 2013 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M has complained that Admiral moved his car to a salvage agent, without giving him the opportunity to retain it. During the car’s collection, the salvage agent caused further damage. Mr M states that this significantly affected his decision about how to proceed with his claim.backg... (2 pages)View decision -
Decision Reference DRN6286354
31 Oct 2017 Assurant General Insurance Limited UpheldInsurance (excluding PPI)Miss T complains that a mobile phone claim put to Assurant General Insurance Limited(Assurant) has been declined.background As part of Miss T’s bank account, she received mobile phone insurance. This complaintis against Assurant as they are the underwriters of the po... (3 pages)View decision -
Decision Reference DRN8606509
15 Jan 2018 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (PPI) policy taken out in 2006. Mr D says The Royal Bank of Scotland Plc (RBS) mis-sold him the PPI. backgroundMr D applied for a ‘Mint’ credit card with RBS in April 2006 by post. At the same ... (2 pages)View decision -
Decision Reference DRN4969255
15 Nov 2016 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr K complains that Hastings Insurance Services Limited asked him for information unnecessarily when validating his motor insurance policy. It also wouldn’t accept he hadn’t been involved in a non-fault accident. backgroundHastings wrote to Mr B in April 2016. It asked h... (2 pages)View decision -
Decision Reference DRN5120648
4 Oct 2013 DAS Legal Expenses Insurance Company Limited Not upheldInsurance (excluding PPI)Mrs L complains about DAS Legal Expenses Insurance Company Limited’s (“DAS”) decline of her three legal expenses insurance claims.backgroundMrs L sought funding under her policy to pursue three claims arising from her cat breeding activities: against a purchaser of a kitten for fa... (2 pages)View decision -
Decision Reference DRN3785163
23 Sep 2015 Capital One (Europe) plc UpheldBanking and creditMiss R complains that Capital One (Europe) plc recorded a default on her credit card account even though she had agreed a repayment arrangement.backgroundIn December 2013, with the help of a charity, Miss R set up a debt management plan (DMP) which covered her credit ... (2 pages)View decision -
Decision Reference DRN1029252
30 Mar 2020 TSB Bank plc Not upheldBanking and creditMr D complains that TSB Bank Plc closed his account without providing proper notice or giving reasons for its decision. He complains too that the bank registered a default marker with credit reference agencies. backgroundIn April 2017 TSB took the decision to block and then close Mr D’s ... (3 pages)View decision -
Decision Reference DRN2237100
22 Oct 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr O complains that Tradewise Insurance Company Limited didn’t pay a theft claim he made on his motor trader insurance policy. It said the stolen vehicle had been modified.backgroundMr O bought the policy with Tradewise through a broker. Several vehicles were insured ... (2 pages)View decision -
Decision Reference DRN5383118
7 May 2015 Express Insurance Services Ltd UpheldInsurance (excluding PPI)Mr P complains about Express Insurance Services Ltd’s administration of his motor insurance policy. backgroundMr P took out a motor insurance policy with an insurer through Express. Mr P told Express he had been involved in an incident. Mr P complains that it incorrec... (2 pages)View decision
