We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN8320834
28 Sep 2018 UK Insurance Limited UpheldInsurance (excluding PPI)Mr M and Miss M are complaining U K Insurance Limited (UKI) changed the wrong car on their car insurance policies which meant Miss M was stopped for driving without insurance.backgroundMr M and Miss M had two car insurance policies through UKI to insure two differe... (2 pages)View decision -
Decision Reference DRN-4264008
2 Oct 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4264008 The complaint Mrs S complains that Barclays Bank UK PLC closed her UK bank account because she no longer lives in the UK and that Barclays hasn’t provided the service it should have when a family member has been trying to set up a Power of Attorney. Mrs S is represented by a fa... (2 pages)View decision -
Decision Reference DRN-3382026
7 Jul 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3382026 The complaint Mr P complains that Barclays Bank UK PLC (“Barclays”) wrongfully prevented a payment he instructed for an investment through a third-party company. What happened Mr P holds a bank account with Barclays. He also holds an account with a third-party company which buy... (2 pages)View decision -
Decision Reference DRN-4776642
16 May 2024 Credit Karma UK Limited Not upheldConsumer CreditDRN-4776642 The complaint Miss A complains that her Credit Karma UK Limited credit score was too low because her electoral roll registration wasn’t recorded. Miss A also complains about the service provided by Credit Karma after she highlighted the issue. What happened In October 2023 Miss... (2 pages)View decision -
Decision Reference DRN2962479
5 Sep 2013 Mortgage Express Not upheldBanking and creditMr H complains that his mortgage was missold and Mortgage Express has breached a number of laws and regulations when administering his mortgage. Mr H says he has suffered financial loss as a result. Mr H asks that a payment arrangement is put in place, the possession claim is cancelle... (2 pages)View decision -
Decision Reference DRN7649985
16 Apr 2015 Europa Group Limited Not upheldInsurance (excluding PPI)Mr N complains that Europa Group Limited (trading as Motorcycle Direct) (MCD) cancelled his motor insurance policy without notification. He wants it to apologise, reinstate his policy and return a debit it took from his bank account. backgroundMr N took out a policy for... (2 pages)View decision -
Decision Reference DRN9400061
8 May 2017 Mulsanne Insurance Company Limited Not upheldInsurance (excluding PPI)Ms B is unhappy Mulsanne Insurance Company Limited has unfairly refused to deal with her claim under her motor insurance policy.backgroundMs B took out a policy with Mulsanne in February 2016. In May 2016, Ms B’s car was involved in an accident. It had later been r... (2 pages)View decision -
Decision Reference DRN-4036177
5 May 2023 U K Insurance Limited Not upheldInsuranceDRN-4036177 The complaint Mr I complains that UK Insurance Limited (“UKI”) declined a claim under his motor insurance policy. What happened Mr I had a motor insurance policy with UKI covering his car. In June 2022, Mr I’s car was stolen, and he made a claim. UKI declined his claim because ... (3 pages)View decision -
Decision Reference DRN5205452
17 Jul 2017 Bank of Scotland Plc Not upheldBanking and creditMr R has complained that Bank of Scotland plc trading as Halifax (“Halifax”) mis-sold him an Ultimate Reward Current Account (“URCA”) in January 2013.backgroundOne of our adjudicators has looked into Mr R’s complaint already. He didn’t think Halifax had mis-sold the pac... (2 pages)View decision -
Decision Reference DRN3992514
5 Jun 2015 National Westminster Bank Plc Not upheldBanking and creditMr S and Mrs W complained that National Westminster Bank Plc (“NatWest”) wouldn’t provide them with free legal work when they applied for three buy to let mortgages. our initial conclusionsMr S and Mrs W say they were told that if they forwarded the solicitor’s invoice it would... (2 pages)View decision
