We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4385 results
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Decision Reference DRN3736482
10 Aug 2015 Liverpool Victoria Insurance Company Limited UpheldInsurance (excluding PPI)Ms S complains about how Liverpool Victoria Insurance Company Limited (LV) handled her claim made under her motor insurance policy following an incident. She says that it wasn’t her fault, but her premiums have increased as a result. She wants her claim investigated t... (2 pages)View decision -
Decision Reference DRN5205452
17 Jul 2017 Bank of Scotland Plc Not upheldBanking and creditMr R has complained that Bank of Scotland plc trading as Halifax (“Halifax”) mis-sold him an Ultimate Reward Current Account (“URCA”) in January 2013.backgroundOne of our adjudicators has looked into Mr R’s complaint already. He didn’t think Halifax had mis-sold the pac... (2 pages)View decision -
Decision Reference DRN9400061
8 May 2017 Mulsanne Insurance Company Limited Not upheldInsurance (excluding PPI)Ms B is unhappy Mulsanne Insurance Company Limited has unfairly refused to deal with her claim under her motor insurance policy.backgroundMs B took out a policy with Mulsanne in February 2016. In May 2016, Ms B’s car was involved in an accident. It had later been r... (2 pages)View decision -
Decision Reference DRN-4776642
16 May 2024 Credit Karma UK Limited Not upheldConsumer CreditDRN-4776642 The complaint Miss A complains that her Credit Karma UK Limited credit score was too low because her electoral roll registration wasn’t recorded. Miss A also complains about the service provided by Credit Karma after she highlighted the issue. What happened In October 2023 Miss... (2 pages)View decision -
Decision Reference DRN-4036177
5 May 2023 U K Insurance Limited Not upheldInsuranceDRN-4036177 The complaint Mr I complains that UK Insurance Limited (“UKI”) declined a claim under his motor insurance policy. What happened Mr I had a motor insurance policy with UKI covering his car. In June 2022, Mr I’s car was stolen, and he made a claim. UKI declined his claim because ... (3 pages)View decision -
Decision Reference DRN-3292857
4 Mar 2022 One Sure Insurance Limited Not upheldInsuranceDRN-3292857 The complaint Mr O complains that One Sure Insurance Limited mishandled his commercial vehicle insurance policy. Where I refer to One Sure, I include employees and others insofar as I hold One Sure responsible for their acts or omissions. What happened One Sure acted as an inte... (3 pages)View decision -
Decision Reference DRN1378483
21 May 2015 National Westminster Bank Plc Not upheldBanking and creditMs C has complained that National Westminster Bank Plc (NatWest) mis-sold an Advantage Gold packaged bank account to her in 2002. She paid a monthly fee for the account which offered several benefits in return.Ms C has used a claims management company (CMC) to brin... (2 pages)View decision -
Decision Reference DRN-3382026
7 Jul 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3382026 The complaint Mr P complains that Barclays Bank UK PLC (“Barclays”) wrongfully prevented a payment he instructed for an investment through a third-party company. What happened Mr P holds a bank account with Barclays. He also holds an account with a third-party company which buy... (2 pages)View decision -
Decision Reference DRN-4264008
2 Oct 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4264008 The complaint Mrs S complains that Barclays Bank UK PLC closed her UK bank account because she no longer lives in the UK and that Barclays hasn’t provided the service it should have when a family member has been trying to set up a Power of Attorney. Mrs S is represented by a fa... (2 pages)View decision -
Decision Reference DRN8797670
19 Apr 2018 The Royal Bank of Scotland Plc Not upheldBanking and creditMr F has complained that The Royal Bank of Scotland Plc (“RBS”) mis-sold a Royalties Gold packaged bank account to him in 2012. He’s used a Claims Management Company (“CMC”) to make his complaint.backgroundOne of our adjudicators looked at Mr F’s complaint already an... (2 pages)View decision
