We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4196 results
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Decision Reference DRN2784048
28 Jun 2017 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr and Mrs M complain they were misled by Aviva Insurance Limited when they made a claim on their motor insurance.backgroundMr and Mrs M say they were given misleading advice by Aviva when they spoke to its representative after an accident. They say they were led ... (2 pages)View decision -
Decision Reference DRN8797670
19 Apr 2018 The Royal Bank of Scotland Plc Not upheldBanking and creditMr F has complained that The Royal Bank of Scotland Plc (“RBS”) mis-sold a Royalties Gold packaged bank account to him in 2012. He’s used a Claims Management Company (“CMC”) to make his complaint.backgroundOne of our adjudicators looked at Mr F’s complaint already an... (2 pages)View decision -
Decision Reference DRN9791060
19 Apr 2016 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mrs C complains that Ageas Insurance Limited hasn’t recovered her excess after she was in an incident and a claim was made on her motor insurance policy. She’s unhappy that Ageas said she would be considered at fault for the incident and it won’t take the matter ... (2 pages)View decision -
Decision Reference DRN-4800800
24 Jun 2024 Experian Limited Not upheldConsumer CreditDRN-4800800 The complaint Mr T complains that Experian Limited sent him his statutory credit report in an unsealed envelope. What happened In March 2024, Mr T asked Experian to send him a copy of his report. He received it a few days later in an unsealed envelope and is concerned that it c... (2 pages)View decision -
Decision Reference DRN6667315
30 Mar 2019 Alliance Trust Savings Limited UpheldInvestment and pensionsMr S complains that Alliance Trust Savings Limited delayed the transfer of his Self-Invested Personal Pension (SIPP).backgroundOn 4 July 2017 Mr S completed the paperwork to open an ATS SIPP and for his existing pension to be transferred. The transfer was finally compl... (2 pages)View decision -
Decision Reference DRN5441541
20 Feb 2014 Barclays Bank Plc Not upheldBanking and creditMr F complains that Barclays Bank PLC failed to add his name to a commercial mortgage or give its consent to him being added to those registered as owning the underlying property. He wants reimbursement of the amount he paid for a 50% share in the property, plus interest, and the paymen... (2 pages)View decision -
Decision Reference DRN4612077
11 Sep 2017 Hyundai Capital UK Limited Not upheldBanking and creditMiss R complains that she was told that insurance cover and breakdown cover were misrepresented to her when she entered into a conditional sale agreement with Hyundai Capital UK Limited, trading as Hyundai Finance.backgroundA new car was supplied to Miss R under a condi... (2 pages)View decision -
Decision Reference DRN-3944493
10 Mar 2023 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3944493 The complaint Miss S complains about the quality of a car she was financing through an agreement with Moneybarn No. 1 Limited (who I’ll call “Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll... (2 pages)View decision -
Decision Reference DRN-2377003
12 Mar 2021 Oodle Financial Services Limited UpheldConsumer CreditDRN-2377003 The complaint Mr A complains that a car that was supplied to him under a hire purchase agreement with Oodle Financial Services Limited, trading as Oodle Car Services, was mis-sold to him. What happened A used car was supplied to Mr A under a hire purchase agreement with Oodle C... (3 pages)View decision -
Decision Reference DRN0371947
10 Mar 2015 RCI Financial Services Limited UpheldBanking and creditMr C complains that the van he acquired a under a hire purchase agreement with RCI Financial Services Limited (the business) was not of satisfactory quality.backgroundMr C entered into a hire purchase agreement with the business in August 2013 to acquire a new van, registration date 1 Sep... (2 pages)View decision
