We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN7649985
16 Apr 2015 Europa Group Limited Not upheldInsurance (excluding PPI)Mr N complains that Europa Group Limited (trading as Motorcycle Direct) (MCD) cancelled his motor insurance policy without notification. He wants it to apologise, reinstate his policy and return a debit it took from his bank account. backgroundMr N took out a policy for... (2 pages)View decision -
Decision Reference DRN-4264008
2 Oct 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4264008 The complaint Mrs S complains that Barclays Bank UK PLC closed her UK bank account because she no longer lives in the UK and that Barclays hasn’t provided the service it should have when a family member has been trying to set up a Power of Attorney. Mrs S is represented by a fa... (2 pages)View decision -
Decision Reference DRN-3292857
4 Mar 2022 One Sure Insurance Limited Not upheldInsuranceDRN-3292857 The complaint Mr O complains that One Sure Insurance Limited mishandled his commercial vehicle insurance policy. Where I refer to One Sure, I include employees and others insofar as I hold One Sure responsible for their acts or omissions. What happened One Sure acted as an inte... (3 pages)View decision -
Decision Reference DRN9400061
8 May 2017 Mulsanne Insurance Company Limited Not upheldInsurance (excluding PPI)Ms B is unhappy Mulsanne Insurance Company Limited has unfairly refused to deal with her claim under her motor insurance policy.backgroundMs B took out a policy with Mulsanne in February 2016. In May 2016, Ms B’s car was involved in an accident. It had later been r... (2 pages)View decision -
Decision Reference DRN-3382026
7 Jul 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3382026 The complaint Mr P complains that Barclays Bank UK PLC (“Barclays”) wrongfully prevented a payment he instructed for an investment through a third-party company. What happened Mr P holds a bank account with Barclays. He also holds an account with a third-party company which buy... (2 pages)View decision -
Decision Reference DRN-4776642
16 May 2024 Credit Karma UK Limited Not upheldConsumer CreditDRN-4776642 The complaint Miss A complains that her Credit Karma UK Limited credit score was too low because her electoral roll registration wasn’t recorded. Miss A also complains about the service provided by Credit Karma after she highlighted the issue. What happened In October 2023 Miss... (2 pages)View decision -
Decision Reference DRN-4036177
5 May 2023 U K Insurance Limited Not upheldInsuranceDRN-4036177 The complaint Mr I complains that UK Insurance Limited (“UKI”) declined a claim under his motor insurance policy. What happened Mr I had a motor insurance policy with UKI covering his car. In June 2022, Mr I’s car was stolen, and he made a claim. UKI declined his claim because ... (3 pages)View decision -
Decision Reference DRN3439897
24 Jul 2019 esure Insurance Limited UpheldInsurance (excluding PPI)Mr S has complained that esure Insurance Limited took too long to deal with a claim he made under his car insurance policy.backgroundMr S bought a car insurance policy with esure. In July 2017 he reported an incident where he said he was hit in the rear by another driver. Mr S gave esure t... (2 pages)View decision -
Decision Reference DRN-1868221
11 Jun 2020 Admiral Insurance Company Limited UpheldInsuranceThe complaint Mr G’s car was stolen, and he claimed on his motor insurance policy with Admiral Insurance Company Limited. He’s unhappy with the amount Admiral paid him for the value of his car. What happened Mr G’s car was stolen in January 2020 and never recovered. He claimed against his ... (3 pages)View decision -
Decision Reference DRN7203120
17 Sep 2015 British Gas Insurance Limited UpheldInsurance (excluding PPI)Mr S is unhappy with the service provided by British Gas Insurance Limited following a claim under his home emergency insurance.background Mr S originally had a Homecare 200 policy with British Gas. In 2014 Mr S contacted British Gas in order to upgrade his policy to a... (2 pages)View decision