We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4353 results
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Decision Reference DRN5112009
20 Dec 2017 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)K820xAdmiral14 complaintMr B complained that Admiral Insurance Company Limited put the wrong car registration number on his motor insurance policy. backgroundMr B was stopped by the police for driving without insurance. He was surprised because he believed that he was i... (2 pages)View decision -
Decision Reference DRN-4942054
12 Sep 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4942054 The complaint Mr S complains about errors with the electoral roll registration date on his credit file with TransUnion International UK Limited. What happened In May 2023 Mr S contacted TransUnion as he found he wasn’t recorded on the electoral roll at his current address. ... (3 pages)View decision -
Decision Reference DRN-3339541
16 Mar 2022 Think Insurance Services Limited Not upheldInsuranceDRN-3339541 The complaint H – a company – has complained that Think Insurance Services Limited (Think Insurance), made a mistake when setting up its commercial motor insurance policy, which resulted in one of its cars being seized by the police and destroyed. What happened In January 2021 ... (3 pages)View decision -
Decision Reference DRN4810679
24 Jul 2017 Aviva Insurance Limited UpheldInsurance (excluding PPI)Mr M’s complained that Aviva Insurance Limited caused delay when it dealt with a claim he made under his car insurance policy. backgroundMr M made a claim to his insurer, Aviva after his car was hit by a third party. His wife gave Aviva the registration details of ... (2 pages)View decision -
Decision Reference DRN8748054
22 Jul 2015 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr H complains that AXA Insurance UK Plc put the wrong total loss marker on his private registration plate after a claim on his motorhome insurance policy. He says that this later led to the loss of money on the sale of a car. He wants compensation for his stress... (2 pages)View decision -
Decision Reference DRN5788785
2 Apr 2015 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Mrs L complains that Zurich Insurance PLC (“Zurich”) handled poorly a claim she made under her motor insurance policy, after her car was damaged in an accident.backgroundIn May 2014, Mrs L collided with another car, and damaged the front of her car. She made a claim ... (3 pages)View decision -
Decision Reference DRN0108907
25 Jul 2019 UK Insurance Limited Not upheldInsurance (excluding PPI)ComplaintMr K is unhappy because he says U K Insurance Limited (UKI) has quoted the registration number of his car incorrectly on the car insurance policy he has with it.BackgroundMr K has a car insurance policy with UKI. He says UKI has incorrectly detailed the registration of his car on ... (2 pages)View decision -
Decision Reference DRN-3562018
21 Jul 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3562018 The complaint Mr M complains that a motor insurance quote given to him by Hastings Insurance Services Limited trading as Hastings Direct (HISL) was much lower than the actual cost of the insurance. What happened Mr M had a motorbike insured through HISL. A few days after taking... (5 pages)View decision -
Decision Reference DRN1630917
3 Oct 2019 EUI Limited Not upheldInsurance (excluding PPI)Mr J is unhappy EUI Limited had the incorrect vehicle registration number on his motorinsurance policy.backgroundThe background to this complaint, and my provisional findings, can be found in my provisional decision which I’ve attached below and which forms part of this final decision.In s... (3 pages)View decision -
Decision Reference DRN-4695945
26 Mar 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4695945 The complaint Mr D complains about how Marshmallow Insurance Limited handled a claim against his motor insurance policy. Reference to Marshmallow includes its agents. What happened In summary, on 11 December 2022, Mr D was involved in an accident whilst driving. The repairs rep... (4 pages)View decision
