We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4563 results
-
Decision Reference DRN4969255
15 Nov 2016 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr K complains that Hastings Insurance Services Limited asked him for information unnecessarily when validating his motor insurance policy. It also wouldn’t accept he hadn’t been involved in a non-fault accident. backgroundHastings wrote to Mr B in April 2016. It asked h... (2 pages)View decision -
Decision Reference DRN8606509
15 Jan 2018 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (PPI) policy taken out in 2006. Mr D says The Royal Bank of Scotland Plc (RBS) mis-sold him the PPI. backgroundMr D applied for a ‘Mint’ credit card with RBS in April 2006 by post. At the same ... (2 pages)View decision -
Decision Reference DRN6286354
31 Oct 2017 Assurant General Insurance Limited UpheldInsurance (excluding PPI)Miss T complains that a mobile phone claim put to Assurant General Insurance Limited(Assurant) has been declined.background As part of Miss T’s bank account, she received mobile phone insurance. This complaintis against Assurant as they are the underwriters of the po... (3 pages)View decision -
Decision Reference DRN-3615367
16 Sep 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3615367 The complaint Mrs N complains that Barclays Bank UK PLC trading as Barclaycard unfairly registered a default on her credit file. What happened Mrs N says she didn’t remember to make a payment to Barclaycard for her credit card account due to work commitments and due to living a... (2 pages)View decision -
Decision Reference DRN4942799
9 Sep 2016 London General Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B complains about the way London General Insurance Company Limited dealt with his gadget insurance claim for his damaged laptop computer.background Mr B’s laptop has gadget insurance with London General through his bank account. One of the requirements was that he h... (2 pages)View decision -
Decision Reference DRN5383118
7 May 2015 Express Insurance Services Ltd UpheldInsurance (excluding PPI)Mr P complains about Express Insurance Services Ltd’s administration of his motor insurance policy. backgroundMr P took out a motor insurance policy with an insurer through Express. Mr P told Express he had been involved in an incident. Mr P complains that it incorrec... (2 pages)View decision -
Decision Reference DRN-1762568
25 Sep 2020 PSA Finance UK Limited UpheldConsumer CreditDRN-1762568The complaintMr M’s complaint is about the car he acquired through a conditional sale agreement with PSA Finance UK Limited. He says a fault occurred within the first two weeks that is ongoing. He wants the fault repaired and to be refunded the cost of a failed repair. The detai... (2 pages)View decision -
Decision Reference DRN-4528158
5 Jun 2024 FCE Bank Plc UpheldConsumer CreditDRN-4528158 The complaint Miss M complains about the compensation offered by FCE Bank Plc trading as Ford Credit Europe (FCE) after they agreed to the rejection of her vehicle. What happened In August 2022 Miss M acquired a new car through a hire purchase agreement financed by FCE. Miss M ... (2 pages)View decision -
Decision Reference DRN2237100
22 Oct 2018 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr O complains that Tradewise Insurance Company Limited didn’t pay a theft claim he made on his motor trader insurance policy. It said the stolen vehicle had been modified.backgroundMr O bought the policy with Tradewise through a broker. Several vehicles were insured ... (2 pages)View decision -
Decision Reference DRN-3887960
13 Mar 2023 Amazon Payments UK Limited UpheldBanking and PaymentsDRN-3887960 The complaint Z, a limited company, complains Amazon Payments UK Limited closed its account and won’t release the money in it. Mrs S, a director and represented by Mr S, has brought the complaint on Z’s behalf. For ease I’ve only mentioned Mrs S in my decision, regardless of wh... (3 pages)View decision
