We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4385 results
-
Decision Reference DRN-2666302
15 Mar 2021 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-2666302 The complaint Mr W’s complaint is about the charges applied at the end of his hire agreement with Mercedes-Benz Financial Services UK Limited (MBFS). He rejects the claim for damage. What happened Mr W entered into a hire agreement with MBFS in September 2017. At the end of the... (3 pages)View decision -
Decision Reference DRN-4162187
26 Jun 2023 Aviva Insurance Limited UpheldInsuranceDRN-4162187 The complaint Mr K complains that Aviva Insurance Limited mishandled his claim on a motor insurance policy. What happened Mr K was a director of a company. The company acquired a sports utility vehicle. For the year from late January 2021, Mr K took out an Aviva policy for the ... (3 pages)View decision -
Decision Reference DRN-5006063
30 Sep 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5006063 The complaint Mrs B complains that Inter Partner Assistance SA (“IPA”) mistakenly cancelled her breakdown policy and won’t reinstate it. What happened Mrs B held a monthly breakdown policy with IPA. She contacted IPA on 25 January 2024 to update her vehicle registration and ... (2 pages)View decision -
Decision Reference DRN2564490
5 Apr 2019 Bank of Ireland (UK) Plc Not upheldBanking and creditMr F complains that Bank of Ireland (UK) Plc (trading as Post Office Money) will not accept a certified copy of a Lasting Power of Attorney.To settle matters he’d like Post Office Money to accept the document he’s provided.backgroundMr F sent a certified copy of a la... (2 pages)View decision -
Decision Reference DRN4228791
18 Oct 2018 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Mr R is complaining that AXA Insurance UK Plc (‘AXA’) disposed of his car after he made a claim on his car insurance policy before he could recover his personalised number plate.backgroundMr R’s car was stolen from his house so he claimed for his loss under his ... (2 pages)View decision -
Decision Reference DRN4520625
10 Sep 2019 1 Answer Insurance Services Ltd UpheldInsurance (excluding PPI)Mrs B has complained on behalf of her son Mr B about 1 Answer Insurance Services Ltd. He isn’t happy that his claim under his car insurance policy was turned down.backgroundMr B took out his car insurance policy through his broker 1 Answer. When his car was stolen in May 2018 his insurer t... (2 pages)View decision -
Decision Reference DRN7477391
15 Aug 2019 Mercedes-Benz Financial Services UK Limited UpheldBanking and creditMr B complains about end of contract charges and other issues he experienced when he terminated his agreement with Mercedes-Benz Financial Services UK Limited (MBFS).backgroundIn November 2015 Mr B was supplied with a car and entered into a contract purchase agreement with MBFS. The agreem... (2 pages)View decision -
Decision Reference DRN7352276
8 Jan 2020 Santander UK Plc UpheldBanking and creditMs O complains, via a representative (H), about Santander UK Plc (“Santander refusing to register an enduring Power of Attorney on her account without additional information. Ms O wants Santander to register her attorney without the additional information. background Ms O is a longstanding... (3 pages)View decision -
Decision Reference DRN-4534073
19 Jul 2024 KINTO U.K. Limited Not upheldConsumer CreditDRN-4534073 The complaint Mr B complains that KINTO U.K. Limited (“KINTO”) are holding him liable for additional road fund licence costs under a hire agreement he has with them. What happened In October 2021, Mr B ordered a car with a broker. On 24 August 2022, the broker e-mailed Mr B ... (3 pages)View decision -
Decision Reference DRN-4557740
22 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4557740 The complaint Mrs M complains that Barclays Bank UK PLC trading as Barclaycard recorded a default on her credit file. She’s also unhappy about the customer service she received when she contacted the bank. What happened Mrs M held a credit card account with Barclaycard. She mis... (3 pages)View decision
