We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4152 results
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Decision Reference DRN7995166
3 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr W complains that Be Wiser Insurance Services Ltd mishandled his motor insurance policy.background Be Wiser acted as an intermediary between Mr W and an insurer. Mr W rang Be Wiser to get insurance for his family car. Be Wiser also sold him home insurance. It issued ... (2 pages)View decision -
Decision Reference DRN2456336
16 Jun 2014 Holt Car Options Ltd Not upheldBanking and creditMr D complains about a finance agreement he took out through Holt Car Options Ltd so he could buy a car. He says the agreement was misrepresented to him and his signature was applied to one document without his knowledge. He is also unhappy about an insurance policy that was provided, ... (2 pages)View decision -
Decision Reference DRN8842207
30 Dec 2015 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr M has complained about Allianz Insurance Plc. He isn’t happy with the way it handled a claim under his motor insurance policy.background Mr M’s car was damaged in December 2014 and he made a claim to Allianz. His car was struck by an unidentified third party in a ... (2 pages)View decision -
Decision Reference DRN-4158481
18 Dec 2023 ClearBank Limited Not upheldBanking and PaymentsDRN-4158481 The complaint A company, which I’ll refer to as T, complains that ClearBank Limited made errors when opening the company’s business bank account which led to the wrong company name being registered. What happened ClearBank partners with Tide to provide accounts for its customer... (2 pages)View decision -
Decision Reference DRN1904679
26 Nov 2015 HSBC Bank plc UpheldBanking and creditMr H complains that HSBC Bank plc wrongly registered credit information relating to another individual on his credit file.background Mr H says he had, for some time, found it difficult to get credit and didn’t know why. He eventually obtained his credit file and disc... (2 pages)View decision -
Decision Reference DRN-4578984
25 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4578984 The complaint Mr H complains that Santander didn’t provide the service it should have when it was requested that Miss B be registered as the Court Appointed Deputy for him. Mr H is represented by Miss B. As Miss B is a professional Power of Attorney much of the correspondence h... (4 pages)View decision -
Decision Reference DRN4732956
14 Mar 2014 HSBC Bank plc Not upheldBanking and creditMrs C’s representatives under a Power of Attorney, Mr and Mrs D, complain on her behalf that HSBC Bank Plc gave incorrect advice about how they could act on her behalf. This meant they incurred, on Mrs C’s behalf, solicitors’ fees.background Mrs C held a current account and a dormant Ind... (2 pages)View decision -
Decision Reference DRN1692837
22 Jan 2015 Financial Administration Services Limited UpheldInvestment and pensionsMrs A’s complaint about Financial Administration Services Limited (“Fidelity”) concerns a transfer of ISA funds to Fidelity from another provider. Mrs A says she believed the funds would simply be re-registered, but instead they were sold (for which she incurred withdrawal fees) and ... (5 pages)View decision -
Decision Reference DRN0466749
11 Jun 2015 Santander UK Plc Not upheldBanking and creditMr and Mrs T complain that Santander UK Plc has failed to provide validation of the mortgage debt, verify its claim for payment or show them a copy of a lawfully-binding contract between them. Mr T has conducted the complaint throughout.backgroundIn 1986 Mr and Mr... (3 pages)View decision -
Decision Reference DRN-1936623
20 Oct 2020 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-1936623 The complaint Mr S complains that Transunion International UK Limited (TU) failed to record correct information on his credit file relating to his electoral roll registration. He wants the record corrected and compensation. What happened Mr S tells us that he’s been trying to g... (2 pages)View decision
