We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4361 results
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Decision Reference DRN8043867
17 Dec 2014 Bank of Scotland Plc Not upheldBanking and creditMr G has complained about the way in which Bank of Scotland plc (Halifax) has dealt with his mortgage account. Initially Mr G’s complaint was that Halifax had been unsympathetic and unhelpful when he fell into arrears. Mr G says that Halifax cancelled a payment arrangement and refused to... (4 pages)View decision -
Decision Reference DRN-1936623
20 Oct 2020 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-1936623 The complaint Mr S complains that Transunion International UK Limited (TU) failed to record correct information on his credit file relating to his electoral roll registration. He wants the record corrected and compensation. What happened Mr S tells us that he’s been trying to g... (2 pages)View decision -
Decision Reference DRN8525579
5 Sep 2018 Equifax Limited UpheldBanking and creditMs L complains that Equifax Ltd didn’t protect her personal details.background Equifax’s parent company was the subject of a cyber-attack. The attackers gained access to Ms L’s name, date of birth and phone number. Equifax accepted that Ms L could be exposed to cold ... (2 pages)View decision -
Decision Reference DRN9726947
7 Mar 2014 Barclays Bank Plc UpheldBanking and creditMr H complains that Barclays Bank plc closed his account without notice and has registered his details with CIFAS, the national fraud alert service.background Mr H says that he got a job through a website. He had to provide his bank account details and two payments were made to it. Mr ... (1 page)View decision -
Decision Reference DRN7995166
3 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr W complains that Be Wiser Insurance Services Ltd mishandled his motor insurance policy.background Be Wiser acted as an intermediary between Mr W and an insurer. Mr W rang Be Wiser to get insurance for his family car. Be Wiser also sold him home insurance. It issued ... (2 pages)View decision -
Decision Reference DRN8842207
30 Dec 2015 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr M has complained about Allianz Insurance Plc. He isn’t happy with the way it handled a claim under his motor insurance policy.background Mr M’s car was damaged in December 2014 and he made a claim to Allianz. His car was struck by an unidentified third party in a ... (2 pages)View decision -
Decision Reference DRN-4578984
25 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4578984 The complaint Mr H complains that Santander didn’t provide the service it should have when it was requested that Miss B be registered as the Court Appointed Deputy for him. Mr H is represented by Miss B. As Miss B is a professional Power of Attorney much of the correspondence h... (4 pages)View decision -
Decision Reference DRN-3120064
24 Feb 2022 National Savings and Investments Not upheldBanking and PaymentsDRN-3120064 The complaint Miss R complains about National Savings and Investments (NSI)’s processes. What happened Miss R had some premium bonds which were bought for her by her father when she was under 16. She was now older and wanted to establish an online account with NSI in her own na... (2 pages)View decision -
Decision Reference DRN-4051907
13 Jun 2023 U K Insurance Limited Not upheldInsuranceDRN-4051907 The complaint Mrs W has complained about the way her motor insurer, U K Insurance Limited (“UKI”) dealt with her after she discovered there were errors in her policy documents. What happened Mrs W had a motor insurance policy with UKI. Upon checking her account she said she dis... (2 pages)View decision -
Decision Reference DRN3776529
24 Oct 2013 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsurance (excluding PPI)Company J, through its director Mr R, complains about the handling by The National Farmers’ Union Mutual Insurance Society Limited (“NFU”) of a claim against its commercial vehicle insurance. Specifically, Mr R believes that NFU did not obtain sufficient evidence from the third party wh... (2 pages)View decision
