We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN1187404
8 Apr 2015 Ulster Bank Ltd Not upheldBanking and creditMiss M has complained about the sale of her packaged bank account by Ulster Bank Ltd. backgroundMiss M says her packaged bank account was mis-sold because she wasn’t advised as to what it entailed; didn’t receive information about it; and doesn’t think it has been ... (2 pages)View decision -
Decision Reference DRN5085511
2 May 2017 BL Autosource LLP Not upheldBanking and creditMr G complains that the vehicle he acquired from BL Autosource LLP (the business) was not registered in 2016 as he had been told. He says the vehicle will be worth less because of this.backgroundMr G acquired a vehicle from the business through a hire purchase agree... (2 pages)View decision -
Decision Reference DRN-3963106
23 Mar 2023 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3963106 The complaint Mr T complains that Lloyds Bank PLC (‘Lloyds’) have unfairly registered a default in relation to his bank account. What happened Mr T held an account with Lloyds. This included an overdraft facility. Lloyds says that Mr T exceeded the agreed overdraft on several o... (3 pages)View decision -
Decision Reference DRN2257931
1 Sep 2016 Barclays Bank Plc Not upheldBanking and creditC is a limited company and its complaint is brought by its representative, Mr B. Mr B complains that Barclays Bank Plc (trading as Barclaycard) has unfairly removed C’s merchant facility and registered information about it with fraud prevention databases. background... (2 pages)View decision -
Decision Reference DRN3677989
22 Jun 2017 National Westminster Bank Plc Not upheldBanking and creditMr H complains that National Westminster Bank Plc (“NatWest”) acted unfairly by possessing his property, selling the property too cheaply, and then asking him to pay the shortfall. He wants the shortfall written off and compensation.backgroundMr H is a professional land... (2 pages)View decision -
Decision Reference DRN9567564
22 Nov 2018 Equifax Limited Not upheldBanking and creditMr H complains that EQUIFAX LIMITED didn’t protect his personal details.background In May 2017 Equifax’s parent company was the subject of a cyber attack and the attackers gained access to some of Mr H’s personal details. Equifax told him the details included his name, ... (3 pages)View decision -
Decision Reference DRN-5001571
12 Sep 2024 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-5001571 The complaint Mr C complains that Red Sands Insurance Company (Europe) Limited have denied there is an insurance contract in place for a purchase contract agreement he entered into with a window installation company for his conservatory. What happened Mr C entered into a pu... (3 pages)View decision -
Decision Reference DRN-3536525
21 Sep 2022 One Insurance Limited UpheldInsuranceDRN-3536525 The complaint Mrs H complains that One Insurance Limited (One) refused to pay a claim on her motor insurance because it said she had given incorrect information when taking out the policy. What happened Mrs H had motor insurance with One which she had taken out online. Her car ... (3 pages)View decision -
Decision Reference DRN2564490
5 Apr 2019 Bank of Ireland (UK) Plc Not upheldBanking and creditMr F complains that Bank of Ireland (UK) Plc (trading as Post Office Money) will not accept a certified copy of a Lasting Power of Attorney.To settle matters he’d like Post Office Money to accept the document he’s provided.backgroundMr F sent a certified copy of a la... (2 pages)View decision -
Decision Reference DRN8115040
3 Nov 2015 Barclays Bank Plc Not upheldBanking and creditMiss S has complained that Barclays Bank Plc (“Barclays”) mis-sold her an Additions Plus packaged bank account in 2009 and a ‘Tech Pack’ bundle in 2013. backgroundOne of our adjudicators has looked into Miss S’ complaint already. And our adjudicator didn’t think tha... (4 pages)View decision
