We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4385 results
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Decision Reference DRN7358131
4 Sep 2015 Link Financial Outsourcing Limited Not upheldBanking and creditMr S complains that Link Financial Outsourcing Limited pursued him for a debt it wrongly said he owed, wrongly recorded a default on his credit reference file and did not deal with him properly. He says Link should compensate him for extra mortgage costs, inconv... (2 pages)View decision -
Decision Reference DRN-4741461
10 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4741461 The complaint Mr Y says Bank of Scotland plc, trading as Halifax, refuses to refund him for two transactions on his account he says he didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr... (2 pages)View decision -
Decision Reference DRN1078384
20 Mar 2015 Lloyds Bank PLC Not upheldBanking and creditMiss B, via her representative, complains that Lloyds Bank Plc (“the bank”) is holding her responsible for a large number of transactions from her account that she says she didn’t make, and that it should refund her.backgroundFrom August 2013 until February 2014, 57 p... (2 pages)View decision -
Decision Reference DRN9517367
1 May 2014 Aviva Insurance Limited UpheldInsurance (excluding PPI)Mr T complains that Aviva Insurance Limited did not pay his claim under a motor insurance policy.backgroundMr T had a vehicle which was damaged in an accident which was not his fault. He took it to a repair garage but took it away before it was repaired. He later took it to another garag... (3 pages)View decision -
Decision Reference DRN2534389
5 Sep 2013 County Insurance Consultants Limited Not upheldInsurance (excluding PPI)Mr Y complains that an error made by his broker, County Insurance Consultants Limited (County) in setting up his direct debit meant that he was required to pay a higher monthly payment than had been agreed. After the policy renewed, his monthly payments were again increased, contrary t... (2 pages)View decision -
Decision Reference DRN8873953
13 Dec 2017 Halifax Share Dealing Limited Not upheldInvestment and pensionsMr B complains about the way in which Halifax Share Dealing Limited, trading as iWeb, dealt with his request to have his shares transferred into his name. He says, as iWeb charged £25 per shareholding to carry out the transfer, it should have made sure the share cer... (3 pages)View decision -
Decision Reference DRN-4602713
4 Mar 2024 Northern Bank Limited UpheldBanking and PaymentsDRN-4602713 The complaint Mr L complains that Northern Bank Limited trading as Danske Bank unfairly refused to authorise an international money transfer from his business bank account. What happened Mr L wanted to buy a second-hand agricultural vehicle from a company overseas which I will ... (2 pages)View decision -
Decision Reference DRN-4135514
28 Sep 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4135514 The complaint Mr M complains that TSB Bank plc (“TSB”) gave a third-party (“TP”) information about his account without his authority. What happened Mr M held an account jointly with another party (“JP”) with TSB. The JP died on 1 March and Mr M informed TSB of the death and it ... (2 pages)View decision -
Decision Reference DRN-4924940
24 Sep 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4924940 The complaint Mrs K and her husband Mr S complain that Liverpool Victoria Insurance Company Limited (“LV”) mishandled a claim on her motor insurance policy. What happened The subject matter of the insurance claim and the complaint is a car, first registered in 2015. Mrs K ... (3 pages)View decision -
Decision Reference DRN-3400612
31 Mar 2022 Herts Insurance Consultants Ltd Not upheldInsuranceDRN-3400612 The complaint Mr K complains that Herts Insurance Consultants Ltd (trading as Sterling Insurance Services) didn’t cancel his motor insurance policy when asked but kept on asking him for further information. He said it didn’t accept his information, so Mr K felt forced to cancel... (2 pages)View decision
