We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4152 results
-
Decision Reference DRN-1936623
20 Oct 2020 TRANSUNION INTERNATIONAL UK LIMITED Not upheldConsumer CreditDRN-1936623 The complaint Mr S complains that Transunion International UK Limited (TU) failed to record correct information on his credit file relating to his electoral roll registration. He wants the record corrected and compensation. What happened Mr S tells us that he’s been trying to g... (2 pages)View decision -
Decision Reference DRN8525579
5 Sep 2018 Equifax Limited UpheldBanking and creditMs L complains that Equifax Ltd didn’t protect her personal details.background Equifax’s parent company was the subject of a cyber-attack. The attackers gained access to Ms L’s name, date of birth and phone number. Equifax accepted that Ms L could be exposed to cold ... (2 pages)View decision -
Decision Reference DRN3223707
6 Jun 2019 National Westminster Bank Plc Not upheldBanking and creditMrs C complains about her experience after requesting the return of the deeds to her property from National Westminster Bank Plc.background Mrs C first took out a mortgage with NatWest in 2009. This was redeemed in 2010. Mrs C took out a buy-to-let mortgage secured on... (2 pages)View decision -
Decision Reference DRN-2885456
3 Aug 2021 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-2885456 The complaint Mr O complains that Transunion International UK Limited (Transunion) failed to report he was registered on the electoral roll. What happened In August 2020 Mr O noticed he wasn’t recorded on the electoral roll when checking his credit report. In September 2020 Tr... (2 pages)View decision -
Decision Reference DRN-3505105
27 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3505105 The complaint Mr B says he instructed Hargreaves Lansdown (‘HL’), on 27 July 2020, to arrange a transfer of his Self-Invested Personal Pension (‘SIPP’) from The Prudential Assurance Company Limited (‘Prudential’). Prudential was the ceding firm and HL was the receiver in the tr... (5 pages)View decision -
Decision Reference DRN7979292
5 Jan 2017 Rational Foreign Exchange Limited Not upheldBanking and creditMr O complains that Rational Foreign Exchange Limited failed to carry out sufficient checks when it made a payment for him resulting in the loss of his money.backgroundMr O opened an account with Rational Foreign Exchange. It exchanged the 80,000 Euros he gave it into ... (2 pages)View decision -
Decision Reference DRN8229030
26 Jun 2018 Tesco Underwriting Limited Not upheldInsurance (excluding PPI)Mr M has complained that due to Tesco Underwriting Limited’s error when he bought a carinsurance policy, he was stopped by police for driving uninsured and his car was impounded.backgroundMr M bought a car insurance policy with Tesco online. Mr M added his registrati... (3 pages)View decision -
Decision Reference DRN4906110
28 Feb 2017 D. M. Design Bedrooms Limited Not upheldBanking and creditMrs G complains about the cashback that she received under a fixed sum loan agreement that was sold to her by D. M. Design Bedrooms Limited.backgroundDM Design agreed to install a new kitchen for Mrs G. She financed the kitchen with a fixed sum loan agreement with a... (2 pages)View decision -
Decision Reference DRN7294652
25 May 2016 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr A held insurance with Royal & Sun Alliance Insurance Plc (“RSA”) and he complains that it lost his personal information. backgroundRSA wrote to Mr A to apologise that it had lost his data that was contained on a hard drive. RSA couldn’t be sure whether the data... (2 pages)View decision -
Decision Reference DRN-3120064
24 Feb 2022 National Savings and Investments Not upheldBanking and PaymentsDRN-3120064 The complaint Miss R complains about National Savings and Investments (NSI)’s processes. What happened Miss R had some premium bonds which were bought for her by her father when she was under 16. She was now older and wanted to establish an online account with NSI in her own na... (2 pages)View decision
