We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
-
Decision Reference DRN3441720
9 Sep 2016 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mrs H complains that Aviva Insurance Limited provided her with very poor service when she made a claim on her motor insurance policy following an accident.background Mrs H reported the accident on 1 June 2015. Aviva told Mrs H she’d be held liable for the incident. ... (2 pages)View decision -
Decision Reference DRN9548371
24 Feb 2020 Admiral Insurance Company Limited Not upheldInsurance (excluding PPI)Miss H complains that Admiral Insurance Company Limited wouldn’t pay her the market value of her written-off car and that it disposed of it without her permission. backgroundMiss H’s car was stolen in May 2017. It was found a few months later, but due to the extent of the damage done to i... (2 pages)View decision -
Decision Reference DRN-2426563
10 Feb 2021 TSB Bank plc Not upheldBanking and PaymentsDRN-2426563 The complaint Mr B complains about the service provided by TSB in relation to a current account that was held jointly by him and his mother, Mrs B. What happened Mr B holds Enduring Power of Attorney (EPA) for Mrs B, which has been registered with the Office of the Public Guard... (2 pages)View decision -
Decision Reference DRN6584031
15 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr B has complained that Lloyds Bank PLC (“Lloyds”) mis-sold a Silver packaged bank account to him 2011. They paid a monthly fee for the account which included some benefits.backgroundOne of our adjudicators has looked into Mr B’s complaint already and he didn’t think... (2 pages)View decision -
Decision Reference DRN1187404
8 Apr 2015 Ulster Bank Ltd Not upheldBanking and creditMiss M has complained about the sale of her packaged bank account by Ulster Bank Ltd. backgroundMiss M says her packaged bank account was mis-sold because she wasn’t advised as to what it entailed; didn’t receive information about it; and doesn’t think it has been ... (2 pages)View decision -
Decision Reference DRN8589811
2 Dec 2019 Kindertons Ltd Not upheldClaims ManagementMr S is unhappy at how Kindertons Ltd dealt with his claim for accident damage to his car.backgroundMr S’s car was parked and unattended in a public car park, when it was hit by another car. But there were two witnesses to this accident, and they left a note on Mr S’s car. Mr S reported th... (2 pages)View decision -
Decision Reference DRN-3788457
29 Nov 2022 Motability Operations Limited Not upheldConsumer CreditDRN-3788457 The complaint Mr A complains that Motability Operations Limited (MOL) failed to update his address details on his car’s logbook, in relation to a car that was supplied to him through a Hire Agreement. What happened In September 2017, Mr A entered into a hire agreement with MOL.... (2 pages)View decision -
Decision Reference DRN-3491235
13 Jun 2022 Aviva Insurance Limited Not upheldInsuranceDRN-3491235 The complaint Mr M complains about the increase in premium quoted by Aviva Insurance Limited when he changed his car under his motor insurance policy. What happened Mr M changed his car and went online to obtain a quote from Aviva. He says he wanted to transfer his policy acros... (2 pages)View decision -
Decision Reference DRN5085511
2 May 2017 BL Autosource LLP Not upheldBanking and creditMr G complains that the vehicle he acquired from BL Autosource LLP (the business) was not registered in 2016 as he had been told. He says the vehicle will be worth less because of this.backgroundMr G acquired a vehicle from the business through a hire purchase agree... (2 pages)View decision -
Decision Reference DRN-3963106
23 Mar 2023 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3963106 The complaint Mr T complains that Lloyds Bank PLC (‘Lloyds’) have unfairly registered a default in relation to his bank account. What happened Mr T held an account with Lloyds. This included an overdraft facility. Lloyds says that Mr T exceeded the agreed overdraft on several o... (3 pages)View decision