We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4790 results
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Decision Reference DRN3677989
22 Jun 2017 National Westminster Bank Plc Not upheldBanking and creditMr H complains that National Westminster Bank Plc (“NatWest”) acted unfairly by possessing his property, selling the property too cheaply, and then asking him to pay the shortfall. He wants the shortfall written off and compensation.backgroundMr H is a professional land... (2 pages)View decision -
Decision Reference DRN2257931
1 Sep 2016 Barclays Bank Plc Not upheldBanking and creditC is a limited company and its complaint is brought by its representative, Mr B. Mr B complains that Barclays Bank Plc (trading as Barclaycard) has unfairly removed C’s merchant facility and registered information about it with fraud prevention databases. background... (2 pages)View decision -
Decision Reference DRN9231210
15 May 2015 Banque PSA Finance UpheldBanking and creditMr D complains that Banque PSA Finance, trading as Peugeot Financial Services, (“PFS”), unfairly charged him for damage to his car, an incomplete service history and a missing document at the end of his hire purchase agreement. The complaint is brought on Mr D’s beha... (3 pages)View decision -
Decision Reference DRN-3311091
22 Mar 2022 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-3311091 The complaint Mrs P complains about the amount that she’s been charged by Volkswagen Financial Services (UK) Limited for a car that was supplied to her under a hire purchase agreement. Her husband is also involved with her complaint. What happened A new car was supplied to Mrs ... (3 pages)View decision -
Decision Reference DRN2292736
24 Mar 2015 Octagon Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K complains that Octagon Insurance Company Limited treated his motor insurance policy as if it did not exist from the start (voided it) due to misrepresentation, provided poor service, withheld his no claims discount (NCD) and disposed of his car without his consent ... (2 pages)View decision -
Decision Reference DRN6576827
15 Aug 2014 Experto Credite Limited Not upheldBanking and creditMr and Mrs H complain that Experto Credite Limited (“Experto”) incorrectly recorded defaults on their credit files. They ask for compensation to be paid for their time and effort in resolving the problem. They also want Experto to make a payment to them which is equal to the amount pai... (3 pages)View decision -
Decision Reference DRN3814595
4 Jul 2018 Lloyds Bank PLC Not upheldBanking and creditMiss B and Mr T complain that Lloyds Bank PLC didn’t treat them fairly or reasonably when dealing with the redemption of their mortgage. They want matters put right.backgroundMiss B and Mr T had a mortgage with Lloyds. They said it gave their solicitors an incorrect red... (2 pages)View decision -
Decision Reference DRN-4602420
28 Jun 2024 Acasta European Insurance Company Limited Not upheldInsuranceDRN-4602420 The complaint Mr and Mrs L complain that Acasta European Insurance Company Limited (Acasta) unfairly declined their Guarantee Insurance claim. Any reference to Acasta in this final decision includes its respective agents unless specified otherwise. What happened The background ... (3 pages)View decision -
Decision Reference DRN3779574
25 Jun 2018 Experian Limited UpheldBanking and creditMr B complains that Experian Limited has removed his electoral roll information from his credit report. He said this is a recurring issue which affects him financially. And he would like a permanent solution so this doesn’t happen again.background Mr B experienced the... (2 pages)View decision -
Decision Reference DRN2774961
12 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMrs C and Mr E have complained that Lloyds Bank PLC (“Lloyds”) mis-sold a Select packaged bank account to them in 2006. They pay a monthly fee for the account which provides some benefits.Mrs C and Mr E have used a claims management company (CMC) to bring this comp... (2 pages)View decision