We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4563 results
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Decision Reference DRN3241229
26 Jul 2018 Lloyds Bank PLC Not upheldBanking and creditMr B has complained that Lloyds Bank Plc (“Lloyds”) mis-sold him a Silver packaged bank account in 2012. backgroundOur adjudicators looked at Mr B’s complaint and eventually concluded that Lloyds hadn’t mis-sold the packaged account. Mr B disagreed and asked for an om... (2 pages)View decision -
Decision Reference DRN2715583
28 Apr 2017 Lloyds Bank PLC Not upheldBanking and creditMiss R has complained that Lloyds Bank PLC (“Lloyds”) mis-sold her three packaged bank accounts, a Select account in 2008, a Platinum account in 2012 and a Gold account also in 2012.backgroundOne of our adjudicators looked into the sale of these accounts. He concluded... (2 pages)View decision -
Decision Reference DRN-2145999
7 Oct 2020 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2145999 The complaint Mrs B complains that Barclays Bank UK PLC (“Barclays”) changed the name registered to her bank account without her permission and have caused her distress and inconvenience. What happened Mrs B holds an account with Barclays. She was unfortunately diagnosed with a... (3 pages)View decision -
Decision Reference DRN-4990419
24 Sep 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4990419 The complaint Mr S has complained about HSBC UK Bank Plc registering his details on a fraud database. What happened Mr S applied for an account with HSBC. He’s explained that due to a technical glitch, the application accidentally went through multiple times. And he’s explai... (3 pages)View decision -
Decision Reference DRN-4600540
28 Mar 2024 U K Insurance Limited UpheldInsuranceDRN-4600540 The complaint Mr W complains U K Insurance Limited’s (UKI) poor handling of a claim resulted in a County Court Judgement (CCJ) being recorded against him. What happened In late 2021, Mr W was involved in an accident with a third-party car. They exchanged details and Mr W notif... (2 pages)View decision -
Decision Reference DRN2861239
3 Dec 2015 Barclays Bank Plc Not upheldBanking and creditMiss K has complained Barclays Bank Plc (“Barclays”) mis-sold her a Graduate Additions account in 2015. She paid a monthly fee for the account which offered some benefits in return.backgroundMiss K raised a number of concerns about how the bank had sold the packaged ... (2 pages)View decision -
Decision Reference DRN3751390
21 Sep 2015 National Westminster Bank Plc Not upheldBanking and creditMr P complains that National Westminster Bank Plc (“NatWest”) mis-sold him a Select Silver packaged bank account in 2011. Mr P paid a monthly fee for the account, which offered him several benefits in return.Mr P’s used a claims management company (CMC) to bring his ... (2 pages)View decision -
Decision Reference DRN6823240
23 Oct 2015 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Ms L says Liverpool Victoria Insurance Company Limited didn’t deal properly with a claim she made on her motor insurance policy following an accident.backgroundMs L’s car was written-off by an unknown driver in a ‘hit and run’ incident during the night. Ms L feels th... (2 pages)View decision -
Decision Reference DRN2329438
7 Mar 2018 UK Insurance Limited Not upheldInsurance (excluding PPI)Ms G complains that U K Insurance Limited (“UKI”) sold her car for salvage when it wasn’t entitled to. She would like the car back, or compensation to cover how much she could’ve sold the parts for.backgroundMs G has a motor insurance policy which is underwritten by UKI.... (2 pages)View decision -
Decision Reference DRN-2208419
8 Nov 2020 Ageas Insurance Limited Not upheldInsuranceDRN-2208419 The complaint Mr R is complaining Ageas Insurance Limited has settled a claim a third party made on his car insurance policy. What happened Ageas contacted Mr R to say a third party was claiming he’d been involved in an accident with a parked car. Mr R disputed this as he said ... (3 pages)View decision
