We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4245 results
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Decision Reference DRN2444966
6 Feb 2020 Nationwide Building Society Not upheldBanking and creditMr and Mrs A complains an online transfer from his Nationwide Building Society (“Nationwide”) account didn’t go through using the card reader supplied by the society. background On 12 December 2018 Mr A wanted to transfer a sum of money online from the joint account he held with Mrs A. Th... (3 pages)View decision -
Decision Reference DRN-3700795
13 Dec 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3700795 The complaint Mrs P complains about the quality of a car she has been financing though an agreement with RCI Financial Services Limited (“RCI), trading as Nissan Finance. What happened The details of this complaint are well known to both parties, so I won’t repeat them again he... (3 pages)View decision -
Decision Reference DRN9768341
22 Jul 2020 Carnegie Consumer Finance Limited Not upheldBanking and creditComplaintMs T complains that a fixed sum loan agreement taken through Carnegie Consumer Finance Limited was misrepresented. Ms T is being represented by a third party.BackgroundIn February 2018 Ms T took out a fixed sum loan of £7095.00 with Carnegie to fund a third party training course ... (3 pages)View decision -
Decision Reference DRN0466759
14 Dec 2018 UK Insurance Limited Not upheldInsurance (excluding PPI)Miss H complained about U K Insurance Limited’s (UKI) handling of a claim on her car insurance policy. Reference to UKI includes its agents.backgroundMiss H was involved in an accident on a roundabout on 1 May 2017. She said she entered the roundabout and another car... (3 pages)View decision -
Decision Reference DRN7695961
24 Apr 2015 esure Insurance Limited Not upheldInsurance (excluding PPI)Mr D’s complaint is in respect of a claim and repairs carried out under his esure Insurance Limited car insurance policy. backgroundMr D was involved in an accident on 15 March 2014. He made a claim under his policy and repairs were carried out. When Mr D went to ... (3 pages)View decision -
Decision Reference DRN-4512468
23 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4512468 The complaint Mr B is unhappy that Lloyds Bank Plc won’t reimburse him for a transfer made from his account which he says he didn’t authorise. What happened On 15 August 2023, a payment of £500 was made from Mr B’s account to a third party that he didn’t recognise. He says he r... (3 pages)View decision -
Decision Reference DRN-2651116
25 Mar 2021 Barclays Bank UK PLC Not upheldInvestmentsDRN-2651116 The complaint Mr C complains that Barclays Bank UK PLC failed to provide him with full information when he invested in a corporate bond issue through its nominee service. He says that if he’d been made aware that he’d have no contract with the bond issuer – meaning he couldn’t ... (3 pages)View decision -
Decision Reference DRN-2568642
12 Mar 2021 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-2568642 The complaint Miss K complains that Hargreaves Lansdown Asset Management Limited (“HLAM”) failed to transfer her pension savings to a new provider in a timely manner. What happened Miss K held pension savings with HLAM. In November 2019 the new provider informed HLAM of Miss K’... (3 pages)View decision -
Decision Reference DRN5291504
11 Jun 2014 Ageas Insurance Limited UpheldInsurance (excluding PPI)Mr and Mrs Q complain that Ageas Insurance Limited (successor to Groupama InsuranceCompany Limited) declined their claim under a motor insurance policy.backgroundMr and Mrs Q had a four-wheel drive pick-up fitted with bull bars. Mrs Q insured it through abroker acting as agent for Gro... (3 pages)View decision -
Decision Reference DRN3672439
2 Dec 2019 Gefion Insurance A/S Not upheldInsurance (excluding PPI)Mr R complains that Gefion Insurance A/S didn’t pay him fully after he made a claim on his commercial motor vehicle insurance policy and his van was written-off. It later voided the policy. Mr R also says it didn’t ensure the DVLA’s records were changed. Any reference to Gefion in this dec... (2 pages)View decision
